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Research methods in human-computer interaction
A comprehensive guide for both quantitative and qualitative research methods, this book on the discipline of human-computer interaction (HCI) is essential reading for researchers of all types.
eBook
From tool to partner : the evolution of human-computer interaction
This is the first comprehensive history of human-computer interaction (HCI). Whether you are a user-experience professional or an academic researcher, whether you identify with computer science, human factors, information systems, information science, design, or communication, you can discover how your experiences fit into the expanding field of HCI. You can determine where to look for relevant information in other fields--and where you won't find it. This book describes the different fields that have participated in improving our digital tools. It is organized chronologically, describing major developments across fields in each period. Computer use has changed radically, but many underlying forces are constant. Technology has changed rapidly, human nature very little. An irresistible force meets an immovable object. The exponential rate of technological change gives us little time to react before technology moves on. Patterns and trajectories described in this book provide your best chance to anticipate what could come next. We have reached a turning point. Tools that we built for ourselves to use are increasingly influencing how we use them, in ways that are planned and sometimes unplanned. The book ends with issues worthy of consideration as we explore the new world that we and our digital partners are shaping.
Book
Research in the wild
The phrase \"in-the-wild\" is becoming popular again in the field of human-computer interaction (HCI), describing approaches to HCI research and accounts of user experience phenomena that differ from those derived from other lab-based methods. The phrase first came to the forefront 20-25 years ago when anthropologists Jean Lave, Lucy Suchman, and Ed Hutchins began writing about cognition being in-the-wild. Today, it is used more broadly to refer to research that seeks to understand new technology interventions in everyday living. A reason for its resurgence in contemporary HCI is an acknowledgment that so much technology is now embedded and used in our everyday lives. Researchers have begun following suit-decamping from their usability and living labs and moving into the wild; carrying out in-situ development and engagement, sampling experiences, and probing people in their homes and on the streets. The aim of this book is to examine what this new direction entails and what it means for HCI theory, practice, and design. The focus is on the insights, demands and concerns. But how does research in the wild differ from the other applied approaches in interaction design, such as contextual design, action research, or ethnography? What is added by labeling user research as being inthe- wild? One main difference is where the research starts and ends: unlike user-centered, and more specifically, ethnographic approaches which typically begin by observing existing practices and then suggesting general design implications or system requirements, in-the-wild approaches create and evaluate new technologies and experiences in situ. Moreover, novel technologies are often developed to augment people, places, and settings, without necessarily designing them for specific user needs. There has also been a shift in design thinking. Instead of developing solutions that fit in with existing practices, researchers are experimenting with new technological possibilities that can change and even disrupt behavior. Opportunities are created, interventions installed, and different ways of behaving are encouraged. A key concern is how people react, change and integrate these in their everyday lives. This book outlines the emergence and development of research in the wild. It is structured around a framework for conceptualizing and bringing together the different strands. It covers approaches, methods, case studies, and outcomes. Finally, it notes that there is more in the wild research in HCI than usability and other kinds of user studies in HCI and what the implications of this are for the field.
Book
Brave NUI world : designing natural user interfaces for touch and gesture
Touch and gestural devices have been hailed as next evolutionary step in human-computer interaction. As software companies struggle to catch up with one another in terms of developing the next great touch-based interface, designers are charged with the daunting task of keeping up with the advances in new technology and this new aspect to user experience design. Product and interaction designers, developers and managers are already well versed in UI design, but touch-based interfaces have added a new level of complexity. They need quick references and real-world examples in order to make informed decisions when designing for these particular interfaces. Brave NUI World is the first practical book for product and interaction developers and designing touch and gesture interfaces. Written by developers of industry-first, multi-touch, multi-user products, this book gives you the necessary tools and information to integrate touch and gesture practices into your daily work, presenting scenarios, problem solving, metaphors, and techniques intended to avoid making mistakes.
*Provides easy-to-apply design guidance for the unique challenge of creating touch- and gesture-based user interfaces *Considers diverse user needs and context, real world successes and failures, and a look into the future of NUI *Presents thirty scenarios, giving practitioners a multitude of considerations for making informed design decisions and helping to ensure that missteps are never made again
eBook
An augmented reality application for improving shopping experience in large retail stores
In several large retail stores, such as malls, sport or food stores, the customer often feels lost due to the difficulty in finding a product. Although these large stores usually have visual signs to guide customers toward specific products, sometimes these signs are also hard to find and are not updated. In this paper, we propose a system that jointly combines deep learning and augmented reality techniques to provide the customer with useful information. First, the proposed system learns the visual appearance of different areas in the store using a deep learning architecture. Then, customers can use their mobile devices to take a picture of the area where they are located within the store. Uploading this image to the system trained for image classification, we are able to identify the area where the customer is located. Then, using this information and novel augmented reality techniques, we provide information about the area where the customer is located: route to another area where a product is available, 3D product visualization, user location, analytics, etc. The system developed is able to successfully locate a user in an example store with 98% accuracy. The combination of deep learning systems together with augmented reality techniques shows promising results toward improving user experience in retail/commerce applications: branding, advance visualization, personalization, enhanced customer experience, etc.
Journal Article
Human-centered design and evaluation of a workplace for the remote assistance of highly automated vehicles
Remotely operating vehicles utilize the benefits of vehicle automation when fully automated driving is not yet possible. A human operator ensures safety and availability from afar and supports the vehicle automation when its capabilities are exceeded. The remote operator, conceptualized as remote assistant, fulfills the legal requirements in Germany as a Technical Supervisor to operate highly automated vehicles at Society of Automotive Engineers 4. To integrate the remote operator into the automated driving system, a novel user-centered human–machine interface (HMI) for a remote assistant’s workplace was developed and initially evaluated. The insights gained in this process were incorporated into the design of a workplace prototype for remote assistance. This prototype was tested in the study reported here by 34 participants meeting the professional background criteria for the role of Technical Supervisor according to the German law. Typical scenarios that may occur in highly automated driving and require remote assistance were created in a simulation environment. Even under elevated cognitive load induced by simultaneously engaging in a secondary task, participants were able to obtain sufficient situation awareness and quickly resolve the scenarios. The HMI also yielded favorable usability and acceptance ratings. The results of this study inform the iterative workplace development and further research on the remote assistance of highly automated vehicles.
Journal Article