Dissertation

Exploring the Training Strategies Organizational Development and Change Managers Need for Improving Employee Emotional Intelligence

Williams Leverett, Brittany Ann

2018

Overview

Emotional intelligence and organizational development and change are two topics that have become increasingly relevant as organizations have begun to focus more on their people. Change is a feared word, but it is inevitable (Raithatha, 2015) and people need to be psychologically ready to handle change (Predişcan, Braduţanu, Roiban, 2013). Though the topics are significant when considered separately, they are even more intriguing when trying to determine the connection between them. The purpose of this study was to look at emotional intelligence training strategies and determine how organizational development and change managers can use these strategies to improve employee emotional intelligence. The study addressed four main areas: emotional intelligence training strategies, resistance to emotional intelligence training, improvements after conducting emotional intelligence training, and emotional intelligence training and organizational change. This research addressed emotional intelligence training, its effects on employees, and its benefits during times of organizational change by eliciting narratives from ten emotional intelligence practitioners from both the United States and Canada using semi-structured interviews. A thematic analysis was conducted and identified the strategies needed to improve employee emotional intelligence through training. The study identified that there are many benefits to conducting emotional intelligence training and organizational development and change managers can use the emotional intelligence training strategies outlined in this study to improve employee emotional intelligence and help employees handle change effectively.

• Publisher: ProQuest Dissertations & Theses
• Subject: Management / Organizational behavior
• ISBN: 9798607322915