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إدارة خدمة العملاء
إدارة خدمة العملاء
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إدارة خدمة العملاء
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إدارة خدمة العملاء
إدارة خدمة العملاء

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إدارة خدمة العملاء
إدارة خدمة العملاء
Book

إدارة خدمة العملاء

2008
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Overview
يعنى هذا الكتاب بالحديث عن ماهية الإدارة، والاتجاهات الحديثة في الفكر الإداري، والإدارة الناجحة بإسلوب الاتصال الفعال مع الآخرين، وماهية الخدمة والعميل، وإدارة خدمة العملاء، والجودة في خدمة العملاء، والعلاقات العامة وعلاقتها بخدمة العملاء، ونظام الجودة الشاملة والتميز في الخدمات، وتسويق الخدمات، وإدارة الموارد البشرية وعلاقتها بخدمة العملاء، وعلاقة رجال البيع بخدمة العملاء، وإدارة خدمات العملاء (أقسام البنوك)، والبنوك الإلكترونية وتعاملها مع العملاء، وبيلجاكوم الدولية لخدمات الاتصال (العملاء)
Publisher
دار كنوز المعرفة العلمية للنشر والتوزيع
ISBN
9789957463762
Item info:
2 items available
2 items total in all locations
Holdings :
Call Number Copies Material Location
HF 5415.5 .M36 2008 2 BOOK AUTOSTORE