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Getting Help

We can help you get the library.


We aim to help our visitors and members get the most of our library services and so we offer you support in a number of ways onsite, online and via different digital channels.


We have a wide range of options and resources for you to get assistance.


Email Us

You can email your question or enquiry to


Information Screens

The main Ground Floor lobby and all libraries have information touch screens available either in the floor reception areas or in the library rooms themselves.


Library Mobile App

Our mobile app gives you access to the library via your mobile devices, including general information on the library, a personalised dashboard for members and augmented reality (AR) experiences for use within the library.

Google Play 

App Store


Library Information Desks

You can ask our staff members for help regarding the library collections at the information desk in any of our libraries.


Pepper Robots

The library's Pepper customer service robots are available to help visitors answer questions about the library, get directions, read stories to children and provide other important information.


Visitor Information Desk

You will find our main Visitor Information Desk located in the Ground Floor lobby near to the main entrance.


Book Purchase Request

Have a title to recommend to the Library? Please use this form. Thank you.

Getting Help - final


Ask Us. Get back to you shortly.