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Global epidemic crises, such as the coronavirus (COVID-19), usually expose small and medium enterprises (SMEs) to various kinds of challenges and may put their lives at risk. This study aims to develop a theoretical model to provide insights about the association between innovation practices and the SMEs’ performance and survival while underlining the auxiliary role of external support in such a relationship. Online questionnaire has been used to collect the data from 259 randomly selected SME managers in Saudi Arabia, and the data was analyzed using the SmartPLS3 software. The structural equation modeling results showed that the innovation practices adopted by SMEs to face the repercussions of COVID-19 had a positive impact on the performance and likelihood of business survival. PLS-SEM bootstrap results indicated that external support aids strengthen the positive impact of SMEs’ innovation practices on business survival rather than its performance. The study has several significant practical implications for SME managers, governments, and policy makers that have been stated.

The attainment of adequate finance remains a substantial hindrance for small- and medium-sized enterprises (SMEs) across many countries. This study aim to investigate the association between SMEs’ external finance utilization and perceived risk (PR). Additionally, it intends to explore the moderating role of business age (BAge) in the relationship between SMEs’ external finance utilization and PR. The study employed a structured online questionnaire to gather data from 711 SME owners/managers in Saudi Arabia. SmartPLS 4 software was utilized to analyze the research data. The results of the partial least squares structural equation modeling confirmed that the decision of SMEs to use external financing is significantly and negatively impacted by the PRs associated with external finance. Furthermore, BAge moderates the relationship between PR and SMEs’ external finance usage (EFU). However, the study found that BAge does not significantly affect both the PRs and the SMEs’ EFU. This study highlights the intricate dynamics of PR, BAge, and an SME’s decision to employ external finance. The practical and theoretical implications of the study findings are thoroughly discussed.

Small and medium-sized enterprises (SMEs) have struggled to survive during the COVID-19 crisis. The factors that contributed to their survival during the period deserve to be investigated. Drawing on social-exchange theory, this study aims to explore the mediating effect of participative leadership on the relationship between employee work innovative behavior (EWIB) and the survival of SMEs after the emergence of the COVID-19 pandemic. A questionnaire survey was used to collect data from 390 managers randomly selected from 114 medium-sized enterprises in Saudi Arabia. Structural equation modeling (SEM) was used to examine the hypothesized relationships between the research variables. The results of the study indicate a significant and positive association between EWIB and participatory leadership. There is a positive and important effect of both participatory leadership and EWIB on the endurance of SMEs. Participatory leadership had a partial mediating effect on the relationship between EWIB and the SMEs’ endurance during the COVID-19 pandemic period. The study sheds light on the importance of the innovative behavior of the workers and the participatory leadership for the survival and continuity of SMEs in times of crisis similar to COVID-19. The study’s findings provide suggestions for SMEs’ managers regarding adopting a participatory leadership style to develop employees’ innovative behavior and ensure the enterprise’s endurance.

The change management process in government institutions includes many challenges that require identifying the factors that may facilitate such a process. This study aims to examine the mediating impact of knowledge sharing (KS) on the relationship between employees' innovative work behavior (EIWB) and change management phases in governmental institutions, based on Lewin's model. The data were collected from 300 employees working in governmental institutions in Saudi Arabia using a structured survey questionnaire method. Structural equation modeling (SEM-PLS) with bootstrap procedures was used to test the research hypotheses. The results of the study demonstrated that KS has a significant mediating impact on the relationship between EIWB and the stages of change management (unfreezing, change process, and refreezing). Additionally, KS had greater mediating effects on the unfreezing and refreezing phases than on the change process phase. These results indicate the importance of promoting EIWB and encouraging a knowledge sharing culture for the successful implementation of change programs in governmental institutions.

PurposeThis study aims to investigate the latest breakthroughs in social commerce by examining the characteristics of consumers' social self-identity factors in the food and beverage sector. The objective is to examine how social self-identities factors contribute to exchanging information on social commerce platforms for food and beverage products.Design/methodology/approachThis study employed partial least squares structural equation modeling (PLS-SEM) to test the measurement and structural model. A total of 238 food and beverage website and apps users were questioned using a structural survey.FindingsContrary to expectations, one self-inner driver does not influence consumers' intentions to exchange social commerce information, while up-to-date information, validation and like-minded discussion have a strong impact on the social commerce exchange model.Originality/valueThe findings of this research offer new insights into the brand's abilities to induce social commerce. The findings also assist marketing managers in better managing brand content on these websites.

This study aimed to identify sources of external knowledge in small- and medium-sized enterprises (SMEs). Additionally, it aimed to determine how external knowledge flow affects the different types of SMEs’ innovation capabilities (product, process, organizational, and marketing innovation capability). A quantitative approach was adopted to achieve the objectives. A questionnaire survey was used to collect study data from 83 random SME managers/owners in Saudi Arabia. The data were analyzed using regression analysis and descriptive statistics. The findings of the study showed that customers were the main source of external knowledge in SMEs. The results of the regression analysis also demonstrated that external knowledge flow has a significant effect on SMEs’ innovation capabilities. External knowledge explains the changes in SMEs’ products and their process innovation capability. Additionally, external knowledge flow was a significant predictor of SMEs’ organizational innovation capability. The findings of the study provide policymakers and managers with many suggestions for developing innovations in SMEs. Additionally, this study provides a basis for researchers to conduct more future studies related to innovation and knowledge flow in SMEs.

This paper examines the impact of per capita income, gross domestic product (GDP) growth, foreign direct investment (FDI), sectoral composition, and domestic credit on employment patterns in the Gulf Cooperation Council (GCC) countries from 2013 to 2023, based on 'Okun's law'. The dynamic data panel was analyzed using the generalized method of moments (GMM) and the ordinary least square (OLS) method. The research findings reveal that the agricultural sector's contributions have significantly influenced the employment patterns in GCC countries, emphasizing the traditional role of agriculture in creating job opportunities. However, the contribution of the services and industrial sectors has no significant impact on employment patterns. Domestic credit and FDI inflows have significantly influenced employment patterns in GCC countries, underscoring their vital role in sustaining long-term economic stability. Per capita income and GDP growth did not significantly impact the employment pattern in the GCC countries during the study period. This research provides valuable insights to policymakers, highlighting the need to focus on the services and industrial sectors to promote their contribution to employment in GCC countries. The research findings also augment the literature by identifying the key economic indicators contributing to GCC countries' employment creation.

PurposeSocial commerce has seen a prosperous growth following the rise of social media, in particular, social networking sites have established novel ways to communicate and transact between firms and people. The rise of new technologies has also directed to changes in how entrepreneurs convey their business. Despite intensive social commerce research, the challenges of social commerce for entrepreneurs have attracted less attention and especially neglected the role of trust and satisfaction in electronic commerce.Design/methodology/approachThis research use a survey to collect data. The authors use structural equation modeling-partial least square (SEM-PLS) to analysis the data. This quantitative research provides new insights in the food industry.FindingsThis research thus provides insights into social commerce by analyzing the role of trust in the relationship between customers' social media activities and customers' satisfaction. The present study finds a mediating effect of trust in developing satisfaction. Social media activities facilitate a positive level of trust that in turn creates a satisfying environment for customers in social commerce. The research provides theoretical and practical implications at the end of the study.Originality/valueThe findings provide good knowledge for the food industry to stay connected with customers and develop their satisfaction.

This research study aims to investigate the relationship between corporate social responsibility (CSR)-related communication on social media and brand advocacy behavior of retail banking customers in a developing country. This study also proposes a dual mediating mechanism of customer engagement and customer-company identification in the above-proposed relationship. The data were collected from retail banking customers with the help of a self-administered questionnaire (n = 356). To test the hypothesized relationships, a theoretical model was developed in this study. For hypothesis testing, we used the structural equation modeling (SEM) technique in AMOS software. The empirical analysis results confirmed our theoretical assumption that the manifestation of CSR-related communication on social media by a bank significantly influenced the advocacy behavior of retail banking customers. Our study also confirmed the mediating function of customer engagement and customer-company identification. The findings of this study offer different implications for the banking sector. For example, our study highlights the critical role of CSR-related communication on social media for meaningful customer–brand relationships by promoting the advocacy behavior of customers.

Banks in Sudan invest heavily in information technology, but this does not imply that there is effective usage of such technology by managers. This paper aims at examining usage of computer - based information systems (CBIS) by banks' managers in Sudan by applying Technology Acceptance Model's (TAM) to the phenomena. A structured questionnaire was used to collect the research data from 150 randomly selected banks managers. Statistical Package for Social Sciences (SPSS) was used to analyze the research data. Regression analysis were conducted to identify the relationship between research variables (perceived ease of using the system (PEOU), Perceived usefulness of the system (PU), Behavioural intentions of manager to use the system (BI), and Attitude of managers toward the system (A), and the computer- based information system usage). The results showed that computer- based information system usage by managers in banks in Sudan is affected by both systems' perceived ease of use (PEOU) and perceived usefulness (PU). These findings have important implications for information systems designers and top managers who are responsible for management training and development in banks and in other businesses.