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1 result(s) for "Akkermans, Henk, author"
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Service operations dynamics : managing in an age of digitization, disruption and discontent
by Akkermans, Henk, author in Business logistics. , Service industries Management.
2018
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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