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This study aimed to explore the decision-making processes adopted by managers, concentrating on the use of intuition. The study utilized inductive data analysis with an exploratory qualitative case study design. A total of 10 managers from public schools in the Jerusalem governorate (3 men and 7 women) participated in in-depth interviews. The results show that most participants preferred to mix intuition and rationality in decision-making. This group used intuition at two stages: at the beginning of the decision-making process and during the decision-making process. Finally, the researchers recommended conducting extensive studies on employing intuition in decision-making to improve the quality of decisions and thereby enhance organizational performance in the educational sector, Adding study materials related to intuition in decision-making for students of educational-administrative majors, to increase the student's knowledge of the opportunity available to him to make decisions in the event of uncertainty and crisis.