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Kind : the quiet power of kindness at work
In the range of leadership skills, kindness is inherently quieter, more personal, harder to see - and yes, less interesting or cinematic than controversial tweets and 'bullying boss' behaviour. But the most successful leaders and organizations recognise that kindness builds empathy, trust and psychological safety, the cornerstones of so many desirable traits and outcomes in many businesses: more creativity; a better quality of decision-making; safer critical thinking; higher levels of staff loyalty, flexibility and retention; a heightened sense of engagement; and higher productivity and profitability. The central premise of 'Kind' is that if you want to create psychological safety in your organization, then there are no better approaches than to create a culture that encourages mindful kindness - or, as the author calls it, 'kindfulness'.
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