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Design and the creation of value
\"John Heskett was a leading design historian with a particular interest in design and economics. This book publishes for the first time his writings on design and economic value, and design's role in creating value in organisations and products. The first part of Heskett's text introduces the main traditions of economic thought as they explain the relationship between producers, markets, products and consumers; he then goes on to consider the importance of design and design thinking in innovating and creating value in business practice and product development. Heskett refers to examples of businesses such as Dyson and Apple that have successfully responded to the value of design in their practice, and others such as the Ford Motor Company that were faced with the threat of bankruptcy because they failed to encourage innovation and creativity or to respond adequately to the challenges and opportunities presented by new technology. Heskett's text is accompanied by critical and contextualising overviews by leading design scholars, which place Heskett's writings within the framework of contemporary design and business thought and practice\"-- Provided by publisher.
Book
Design and the Creation of Value
John Heskett was a leading design historian with a particular interest in design and economics. This book publishes for the first time his writings on design and economic value, and design’s role in creating value in organisations and products. The first part of Heskett’s text introduces the main traditions of economic thought as they explain the relationship between producers, markets, products and consumers; he then goes on to consider the importance of design and design thinking in innovating and creating value in business practice and product development. Heskett refers to examples of businesses such as Dyson and Apple that have successfully responded to the value of design in their practice, and others such as the Ford Motor Company that were faced with the threat of bankruptcy because they failed to encourage innovation and creativity or to respond adequately to the challenges and opportunities presented by new technology. Heskett’s text is accompanied by critical and contextualising overviews by leading design scholars, which place Heskett's writings within the framework of contemporary design and business thought and practice.
eBook
User Value: Competing Theories and Models
In design research, the issues of what exactly constitutes user value and how design can contribute to its creation are not commonly discussed. This paper provides a critical overview of the theories of value used in anthropology, sociology, philosophy, business, and economics. In doing so, it reviews a range of theoretical and empirical studies, with particular emphasis on their position on product, user, and designer in the process of value creation. The paper first looks at the similarities and differences among definitions of value as exchange, sign, and experience. It then reviews types and properties of user value such as its multidimensionality, its contextuality, its interactivity, and the stages of user experience dependency identified by empirical studies. Methodological approaches to user value research and their possible applications in design are also discussed. Finally, directions for future research on user value are discussed giving particular emphasis to the need of tools and methods to support design practice.
Journal Article
Rethinking Design in the Public Sector: A Relational Turn
To achieve these goals, they have commissioned a diverse group of designers, including information designers, product designers, service designers, interaction designers, clothing designers, interior designers, and architects. While much of design’s engagement with the PS has occurred through private firms that produce goods for public use—such as trams, dental chairs, school desks, and police uniforms—design requirements have always been shaped by the dynamics of public procurement, service provision, and public consumption. The potential of participatory design, co-design, critical design, and design thinking methodologies to reshape PS practices—particularly by fostering greater citizen engagement and participation—is widely recognized. Compounding this issue is the challenge of measuring design’s impact (Bason, 2010). Because design is often integrated with other organizational activities, isolating its specific effects proves
Journal Article
Connected eating
A new breed of digital food technologies has emerged, offering novel ways for people to relate to food and eating, and ultimately adjust their eating habits. A growing number of digital food technologies claim to revolutionise food systems and eating practices and thus provide personalised food and diet options. The success of the Human Genome Project and the development of technology for efficiently reading DNA code on a mass scale paved the way for direct-to-consumer genomics. The solution to the presented challenge is ‘personalized food’, because, according to the creators of Habit, eating is so unique that no standard recommendations could meet the complexity of an individual’s needs. The HAPIfork focuses on the mechanics of eating, rather than the actual nutritional content of food, and offers to haptically automate the daily labour of eating. The smart tableware and the nutrigenomic service described above promise better health, weight loss and an energised body by supposedly regulating eating.
Book Chapter
Product adaptation: A user -value -based approach
In global companies, decisions of product adaptation and standardization have traditionally been made based on designers' intuitive knowledge or a reactive approach, where adapting to local needs is not anticipated in advance, but occurs as problems affecting sales figures emerge. The factors considered in these decisions have mostly involved standards and government regulations, organizational models, and industry conditions. Little attention has been paid to user-related factors. More recently, some companies have chosen to deal with this problem by employing social scientists. This is nevertheless still not unproblematic because of the obvious difficulties of transforming ethnographic data into an actionable form for designers. Also, as the product development time gets shorter, the long-term commitment needed for fieldwork is often perceived to be impractical and costly. This study examines product adaptation requirements from a user-centered perspective. In so doing, a user-value-based adaptation framework is proposed to assist designers in their decision-making regarding product adaptation and standardization. The data were collected through observations and interviews with 28 urban families in Turkey and the United States, focusing on the use of and the value assignment to kitchen appliances. The analysis resulted in a comparative descriptive account of how users shape kitchen appliances in their local contexts of use in Turkish and American kitchens. Four major categories of user value were identified in the data. These include utility value, social significance value, emotional value, and spiritual value. These categories were then further analyzed to explore how the elements of local context and the properties of product contribute to their formation. The findings of this study generate knowledge that provides a point of departure for articulating a set of Cultural Human Factors specifically as they relate to design, create an informed basis for product evaluation and applied user research, and, from a theoretical standpoint, foster the notion that value is created through experience with products.
Dissertation
