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"Elsbach, Kimberly D"
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Relating Physical Environment to Self-Categorizations: Identity Threat and Affirmation in a Non-Territorial Office Space
I used qualitative methods to explore why some employees working in a newly created, non-territorial office environment perceived that their workplace identities were threatened and used particular tactics to affirm those threatened identities. Findings suggest that the non-territorial work environment threatened some employees' workplace identities because it severely limited their abilities to affirm categorizations of distinctiveness (versus status) through the display of personal possessions. Categorizations of distinctiveness appeared to be most threatened by the loss of office personalization because of three characteristics: (1) their absolute, rather than graded membership structure, (2) their high subjective importance and personal relevance, and (3) their high reliance on physical markers for affirmation. In affirming threatened identity categorizations, employees chose different tactics, in terms of the amount of effort required and their conformance with company rules, based on the acceptability and importance of affirming the threatened categorization.
Journal Article
Explaining Variation in Organizational Identity Categorization
In explaining why constituent groups often vary in their perceptions of the most salient aspects of an organization’s identity, existing research has drawn, almost exclusively, on social identity research and self-enhancement motives. This research suggests that when different organizational identity categorizations are enhancing to some groups but not others, variation in organizational identity perceptions arises. In this paper, by contrast, we explore the role that unmotivated or “spontaneous” cognitions may play in influencing variation in constituents’ organizational identity categorizations. Based on data from a study of U.S. business school constituents, we develop a dual-path model through which both motivated and spontaneous processes influence the different organizational identity categorizations constituent groups find to be most salient. We discuss both the theoretical and practical implications of these findings.
Journal Article
A New Look at Stigmatization in and of Organizations
Although stigma has been studied extensively in psychology and sociology, there has been little research on stigmatization in organizational settings. This special topic forum, which includes four articles, builds on previous social science research and expands its coverage both to individuals within organizations and to organizations themselves. As we note here, these four articles provide an opportunity to examine not only the harm caused by stigma but its potential benefits as well. [PUBLICATION ABSTRACT]
Journal Article
Members' Responses to Organizational Identity Threats: Encountering and Countering the Business Week Rankings
This research investigates how organizational members respond to events that threaten their perceptions of their organization's identity. Using qualitative, interview, and records data, we describe how members from eight \"top-20\" business schools responded to the 1992 Business Week survey rankings of U.S. business schools. Our analysis suggests that the rankings posed a two-pronged threat to many members' perceptions of their schools' identities by (1) calling into question their perceptions of highly valued, core identity attributes of their schools, and (2) challenging their beliefs about their schools' standing relative to other schools. In response, members made sense of these threats and affirmed positive perceptions of their school's identity by emphasizing and focusing on their school's membership in selective organizational categories that highlighted favorable identity dimensions and interorganizational comparisons not recognized by the rankings. Data suggest that members' use of these categorization tactics depended on the level of identity dissonance they felt following the rankings. We integrate these findings with insights from social identity, self-affirmation, and impression management theories to develop a new framework of organizational identity management.
Journal Article
Enhancing Creativity Through \Mindless\ Work: A Framework of Workday Design
We propose that organizations use a new framework of workday design to enhance the creativity of todays chronically overworked professionals. Although insights from creativity research have been integrated into models of work design to increase the stimulants of creativity (e.g., intrinsic motivation), this has not led to work design models that have effectively reduced the obstacles to creativity (e.g., workload pressures). As a consequence, creative output among professionals in high-workload contexts remains disappointing. In response, we offer a framework of work design that focuses on the design of entire workdays rather than the typical focus on designing either specific tasks or very broad job descriptions (e.g., as the job characteristics model in Hackman et al. 1975). Furthermore, we introduce the concept of \"mindless\" work (i.e., work that is low in both cognitive difficulty and performance pressures) as an integral part of this framework. We suggest that to enhance creativity among chronically overworked professionals, workdays should be designed to alternate between bouts of cognitively challenging and high-pressure work (as suggested in the original model by Hackman et al. 1975), and bouts of mindless work (as defined in this paper). We discuss the implications of our framework for theories of work design and creativity.
Journal Article
Interpreting workplace identities: the role of office décor
Using qualitative methods, I examine how employees in corporate office environments interpreted a variety of relatively permanent office décor (e.g., furniture, photos, personal mementos) as indicators of their colleagues' workplace identities (i.e., central and enduring categorizations regarding employees' status and distinctiveness in the workplace). Similar to the encoding of behavioral cues of identity, findings suggest that interpretation of physical identity markers begins with either (1) a top-down process of social categorization, in which specific rules are applied to encoding a few, focal, and visually salient pieces of office decor as evidence of management prototypes, or (2) a bottom-up process of social categorization, in which a variety of physical artifacts are examined and compared to specific managerial exemplars to develop a complex representation of workplace identity. Findings also suggest that some of the unique attributes of physical identity markers (i.e., their potential to be viewed independently from their displayer, and their relative permanence) may be associated with the focus of each profiling process (i.e., on interpreting status vs. distinctiveness, and consistency vs. change).
Journal Article
The Effects of Mood on Individuals' Use of Structured Decision Protocols
This paper begins to answer the call to broaden current theories of individual decision-making by including in them the effects of human mood. Grounding our arguments in psychological literature on the effects of mood on information processing, motivation, and decision heuristics, we develop hypotheses about how mood can significantly affect individuals' use of structured decision protocols. In support of our hypotheses, results from an experimental study of complex decision-making suggest that, in situations where a structured decision protocol is the usual method of decision-making, individuals in moderately negative moods are significantly more likely than those in moderately positive moods to: (1) carefully execute all the steps of a structured decision protocol, (2) execute the steps of a structured decision protocol in the correct order, and (3) rely on the outcome of the structured decision protocol as the primary basis for the decision. We discuss these findings in terms of their implications for both organizational decision models and psychological models of mood and decision-making. In general, our findings help establish mood as an important variable in models of organizational decision-making and help shed light on often conflicting findings about the benefits of positive vs. negative mood for individual decision-making.
Journal Article
Defining Who You Are By What You're Not: Organizational Disidentification and The National Rifle Association
Through two exploratory studies, we develop and test an introductory framework of \"organizational disidentification.\" Our first study explores the concept of organizational disidentification through a qualitative investigation of cognitive relationships with the National Rifle Association (NRA). Findings suggest that organizational disidentification is a self-perception based on: (1) a cognitive separation between one's identity and the organization's identity, and (2) a negative relational categorization of oneself and the organization (e.g., categorizations such as \"rivals\" or \"enemies\"). Organizational disidentification appears to be motivated by individuals' desires to both affirm positive distinctiveness and avoid negative distinctiveness by distancing themselves from incongruent values and negative stereotypes attributed to an organization. Our findings also suggest that organizational disidentification can lead individuals to take action (either volunteer work or voicing their opinion) as a result of their perceived separation from the organization's identity. Results of our second study\"a large-scale survey of public attitudes about the NRA\"provide support for this framework.
Journal Article