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Purpose - The purpose of this paper is to explore the role of logistics capabilities in achieving supply chain agility through a multi-disciplinary review of the relevant research. The systematic literature review aims to provide the basis for formulating a conceptual framework of the relationship.Design methodology approach - A systematic, comprehensive review of the literature on manufacturing, organizational and supply chain agility from 1991 through 2010 was conducted. The literature on logistics capabilities was also examined to identify the various elements that contribute to supply chain agility.Findings - Supply chain agility has primarily been explored in the literature through a focus on manufacturing flexibility, supply chain speed, or lean manufacturing. The role of logistics capabilities in achieving supply chain agility has not been addressed from a holistic conceptual perspective. This research addresses that gap using a multi-disciplinary approach. As such, it is the first phase in theory building on the concept of supply chain agility. Further research is needed to empirically test the conceptualized relationships.Research limitations implications - This research is a systematic, integrative review of the existing literature on the concept of agility and logistics capabilities. As such, the next phase of research needed for theory building will be the operationalization of constructs and testing of the hypothesized relationships proposed by the conceptual framework.Practical implications - The level of agility in a supply chain can determine the efficiency and effectiveness of the collective efforts. It is important that firms become more knowledgeable about the role of logistics capabilities in achieving agility.Originality value - Through a systematic, comprehensive review of the literature in four distinct areas, the paper explores the relationship between logistics capabilities and supply chain agility.

Purpose – The purpose of this paper is to explore the role of demand management in achieving supply chain agility (SCA) through a multi-disciplinary review of the relevant research. The systematic literature review provides the basis for formulating a conceptual framework of the relationship. Design/methodology/approach – A systematic, comprehensive review of the literature on manufacturing, marketing organizational and SCA from 1991 through 2013 was conducted. The literature on demand management is also examined to identify the various elements that contribute to SCA. Findings – Most agility frameworks take a supply-side perspective and assume that demand is known. Those that do acknowledge the role of demand fall short of offering a holistic framework that acknowledges the role of both. This paper suggests that it is simply not enough to have flexible manufacturing, distribution and procurement systems to achieve SCA. Flexibility in managing demand is also needed. Furthermore, it is the premise of this paper that demand and supply integration (DSI) inside the firm is critical to achieving SCA. Research limitations/implications – This research is a systematic, integrative review of the existing literature on the concept of agility. As such, the next phase of research needed for theory building will be the operationalization of constructs and testing of the hypothesized relationships proposed by the conceptual framework. Practical implications – The paper has several managerial implications as well. It illustrates how firms can create and sustain competitive advantages in turbulent environments. Managers can use the framework developed here to assess what structures and decision-making processes they can use to increase the firm’s SCA. Practitioners can use this model as a checklist to identify candidate areas for improving agility. The section illustrating the use of knowledge management to increase DSI should be of particular interest to managers, considering that a great deal of firms experience a disconnect between demand creation and supply fulfillment. Originality/value – Through a systematic, comprehensive review of multi-disciplinary literature, the paper explores the role of demand management in achieving SCA.

Purpose The purpose of this paper is to scrutinize the interplay between resilience and agility in explicating the concept of resilient agility and discuss institutional and organizational antecedents of resilient agility in volatile economies. Design/methodology/approach The authors develop a conceptual framework that offers an original account of underlying means of ambidextrous capabilities for organizational change and behaviors in volatile economies and how firms stay both resilient and agile in such contexts. Findings The authors suggest that resilient agility, an ambidextrous capability of sensing and acting on environmental changes nimbly while withstanding unfavorable disruptions, can explain entrepreneurial firms’ survival and prosperity. The authors then address institutional (instability and estrangement) and organizational (entrepreneurial orientation (EO) and bricolage) antecedents of resilient agility in volatile economies. Originality/value The authors highlight that unfavorable conditions in volatile economies might have bright sides for firms that can leverage them as entrepreneurial opportunities and propose that firms can achieve increased resilient agility when high levels of institutional instability and estrangement are matched with high levels of EO and bricolage.

The field of international business (IB) is in need of more theory development. As such, the main focus of our manuscript was to provide guidance on how to build IB specific theory using grounded theory (GT). Moreover, we contribute to future theory development by identifying areas within IB where GT can be applied and the type of research issues that can be addressed using this methodology. Finally, we make a noteworthy contribution by discussing some of GT's caveats and limitations, particularly those relevant to IB. This effort is intended to spur further interest in the development of IB theory.

Purpose Drawing on complementarity theory, this paper aims to examine the type and effect of interdependencies/interaction (i.e. complementarity or substitutability) between the supply chain capabilities of agility, adaptability and alignment. Design/methodology/approach A survey research design is adopted to collect primary and secondary data from 182 international firms. The complementarity (or substitutability) of three As (agile, adaptable and aligned) were analyzed in three-way and pairwise interactions; both, correlation and performance differences methods of testing the type of interactions among the system’s elements were used. Supply chain-centric and firm-centric performance metrics were used to examine the interaction types. Findings The study did not find empirical evidence of three-way complementarity between the three As. However, this paper did find evidence of complementarity in bivariate interactions for alignment and adaptability. Moreover, in the performance difference method, the study found a substitute relationship between all pairs of As. Practical implications The findings related to the substitutability between the three As offer managers guidance on how to allocate their limited resources to avoid unnecessary over-or under-investing in either one of the three As. Originality/value This study helps refine prior findings related to the three As by offering evidence that firms can still achieve their performance-related goals with reduced investment commitments by taking advantage of the substitutability relationship existent between these capabilities. That is, instead of concomitantly developing all three As as past studies have suggested, managers can use the findings to determine how to prioritize their resource allocation better. Furthermore, understanding the actual interaction among the supply chain variables generally provide insights for designing the supply chain, change management in the supply chain, developing supply chain strategy and adopting best practices in the supply chain.

Purpose - The purpose of this paper is to understand how personal relationships influence behavior within a supply-chain context. Design/methodology/approach - This research employs a qualitative methodology that allows for a rich assessment of how buyers and suppliers of logistics services interact within the context of personal relationships (e.g. friendships), that are themselves embedded within interfirm relationships. Based on a grounded theory approach, a model is developed describing how and why personal relationships are important for supply-chain managers to consider when cultivating interfirm connections. Findings - The findings reveal how managers act/interact within the context of personal relationships, as well as the outcomes/benefits associated with the development of personal relationships. Research limitations/implications - This study uses qualitative interviews to generate theory. The generalizability of the findings will have to be empirically examined in future research. Practical implications - Managers can use the findings to understand explicitly what types of benefits personal relationships can yield. Further, this study presents to managers the specific actions that buyers and suppliers of logistics services engage in, when developing a personal relationship, in order to facilitate the generation of positive business outcomes. Originality/value - A notable weakness in the supply-chain relationship literature is the unfulfilled need for research examining interfirm relationships at a micro/individual level, rather than the traditionally adopted firm-to-firm view, in order to account for the social/relational elements of firm-level relationships. This paper addresses that gap by exploring personal relationships within supply chains.

Purpose – The concept of supply chain agility (SCA) has been identified as one of the most important issues in supply chain management literature. However, despite the popularity of the concept, many attributes of SCA are largely unexplored. One area that is deficient in research is the antecedents of SCA. This paper aims to seek further theory development by addressing these gaps in the SCA literature. Design/methodology/approach – Data for this study were obtained from a field survey. A mail questionnaire was constructed that contained items measuring the constructs of interest. The theoretical model was evaluated using structural equation modeling. Findings – The findings indicate that logistics capabilities positively impact SCA. The results provide empirical evidence for logistics’ unique and critical role in helping firms respond in a timely and effective manner to market volatility and other uncertainties. Research limitations/implications – As is the case with most supply chain survey research, the constructs of interest were evaluated based on the perception of a single party involved in a specific relationship. Future research using multiple dyads or triads within various supply chains could address this limitation. Practical implications – If limited resources are available for investment (as is often the case), a more balanced distribution of resources toward the development of multiple logistics capabilities (e.g. demand-management interface, information-management interface) is preferred to pooling all the resources toward the development of a single capability (e.g. information-management interface). Originality/value – Considering logistics’ boundary-spanning nature, prior research suggest that logistics capabilities perform a key role in achieving SCA. However, the relationship between firm-specific logistics capabilities and SCA has not been empirically tested. This paper address that gap in the research.

PurposeGiven increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice theory (PJT) to conceptualize service recovery resilience as a capability that allows firms to meet customer requirements when dealing with disruptions, and empirically investigates its impact on procedural and interactional justice and customer outcomes (i.e. satisfaction and loyalty) in the context of product replacement.Design/methodology/approachThis research employs two scenario-based experiments using a sample of 368 customers to explore the outcomes associated with service recovery resilience.FindingsThe investigation shows more satisfied and loyal customers when a retail supply chain can overcome service recovery challenges through SCR. The study shows that customers evaluate not only the process itself, but also their interactions with the retailer. Specifically, procedural justice and interactional justice have a significant influence on these relationships.Originality/valueThis study proposes service recovery resilience as a concept that bridges service recovery theory with supply chain strategy in the unique context of product replacement. Further, this study also notes how information enhances customer satisfaction with the retailer's effort to address disturbances in the recovery process. Finally, this study informs managers on the capabilities needed to face new customers' needs.

Purpose This study aims to introduce a multilevel micro-foundational perspective on supply chain (SC) ambidexterity, grounded in organizational learning and adaptation research. It investigates the interplay of contextual factors, strategic orientation and a bundle of supply chain management practices to foster ambidextrous performance. Design/methodology/approach Leveraging a blend of perceptual and objective data and measures, this study explores the intricacies of macro and micro factors at multiple levels, offering empirical support for the research framework. The interrelationships among these factors are scrutinized through three analytical approaches: selection, interaction and system forms of interdependence analysis. Findings First, the authors offer empirical support for their conceptual model, illustrating that ambidexterity behavior and outcomes in the SC emanate from intricate interactions between macro and micro factors across various levels. Second, the authors present robust empirical evidence endorsing a system/gestalt form of interdependence analysis in capturing SC ambidexterity and performance. This analytical approach effectively captures the complementarity and contradictory interdependence among the opposing poles of efficiency and responsiveness. Originality/value The organizational and SC activity configuration faces numerous paradoxical tensions, such as profitability versus sustainability. This study offers valuable insights into establishing an ambidextrous system capable of navigating and addressing these paradoxical situations.

Purpose This paper aims to identify key marketing and supply chain management-related (supply chain management – SCM) capabilities and explore the nature of the linkages between these specific capabilities as shaped by the integrative mechanisms adopted by firms. Design/methodology/approach Based on the findings from dyadic interviews with 26 marketing and SCM executives from business-to-business firms, the authors develop an empirically grounded conceptual framework. Findings The authors identify innovativeness and market learning capability as key marketing capabilities and supply chain agility and relational capability as key SCM capabilities. The authors find that relationships between these strategic marketing and SCM capabilities follow a specific pattern. The authors also find that the application of unique integrative mechanisms can cultivate the potential tandem between marketing and SCM capabilities. Research limitations/implications The study informs theory with regard to two key areas: relationships among key marketing and SCM capabilities and integrative mechanisms that shape the underlying mechanisms of capability relationships. Practical implications Application of organizational dynamics to key marketing and SCM provides a more nuanced understanding of the linkages among such capabilities. A better understanding and application of integrative mechanisms may help managers to develop better tools and means to bundle their key marketing and SCM capabilities effectively. Originality/value The qualitative and exploratory nature of the paper will be of significant interest to managers who would like to achieve greater synergy between marketing and SCM capabilities.