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PurposeThe purpose of this paper is to empirically investigate the relationship between intellectual capital (IC) (i.e. human capital, structural capital, relational capital) and service quality (SQ) within the Egyptian mobile telecommunications setting.Design/methodology/approachA valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory level managers from three Egyptian mobile telecommunications companies.FindingsHypotheses related to the relationship of human, structural and relational capital and their influence on SQ were tested. Results show that Egyptian mobile telecommunications companies have mostly emphasized the use of structural capital to boost their SQ.Research limitations/implicationsThis is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, the traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.Practical implicationsThe optimal procedure for the Egyptian mobile telecommunications companies is to focus their efforts on managing all three components of IC in order to improve their SQ and performance.Originality/valueThis is one of the very few researches to study the relationship between intellectual capital and service quality and the first to investigate these relationships in the Arab Region within the mobile telecommunications setting.

Purpose The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to telecommunications services. Design/methodology/approach This paper examines different SQ models reported in the literature applicable to the telecommunications sector. The selected 29 studies were limited to empirical English studies based on survey data and statistical methods of analysis and having the SQ construct defined from the customers’ perspective. Findings The review of various SQ models in telecommunications revealed that the meaning of SQ may have some universal aspects, as demonstrated by the similarities in the underlying dimensions as proposed in different studies. This paper lends support to the contention that the dimensions of the telecommunications SQ construct and their importance vary with the cultural and country context. A proposed model for measuring telecommunications SQ was presented as a trial to extract the best of previous models. Research limitations/implications This paper reviews only empirical studies based on survey data and statistical methods of analysis from 2001 to 2019. Practical implications The paper indicates that a generic instrument for measurement of SQ or even one specifically developed for telecommunications may not be applicable in its original form for all cultural contexts. The development of a customized scale, such as a modified SERVQUAL for measuring the SQ for a particular cultural or country context at that particular time, is warranted. Originality/value The reported study describes and contrasts a large number of SQ measurement constructs and highlights the usage of dimensions.

This research aimed at presenting a preview of the conceptual Behavior Employee Ambidexterity. Since it is a novel topic that hasn't been addressed before, the need of such study is considered as a crucial contribution to the theoretical world. It thoroughly addresses the detailed aspects of the behavior by presenting a simple introduction followed by a detailed preview of the evolution of the definition over two decades and the most recent comprehension of it. Then a comparative analysis was presented explaining the difference between achieving ambidexterity at the individual verses the organizational levels. Then the evolution of the dimension and eventually the determination of the two main ones that were concluded to construct the concept namely: Exploitation and Exploration. A five step procedure was developed after that to be used to achieve ambidexterity. Finally some of the determined antecedents and consequences were mentioned

This research aims at studying what seems up to the best knowledge of the researcher to be a novel topic of great contribution. The main problem manifested in attempting to view workaholism as a positive construct that would assist employees in finding better job opportunities for themselves given their excessive and compulsive nature. The main objectives of the research included: Exploring the concepts and dimensions of the study variables, Highlighting out the significance of each of them and their actual existence and application at the work place through the field study, Explaining whether a relationship actually exists between workaholism and perceived employability and finally, Suggesting recommendations that would help in gaining some benefits of such relation, if proven. The research significance for both the academic and application levels was presented that was followed by detailed description of the methodology used including the thematic analysis and common method variance tools as well as the research design, population and sampling, data collection and finally instruments used. Then the statistical analysis was carried out that proved that a relationship actually exists between workaholism and perceived employability. The researcher then determined some recommendations as well and the research limitations faced during the course of this study. Finally suggestions for future research were mentioned.

This study investigates the relationship between employee engagement (EE) and organizational citizenship behaviour (OCB) among academic staff at Ain Shams University, through an empirical analysis linking employees' psychological and professional involvement to their positive discretionary behaviors toward the institution. The author explains that employee engagement consists of three main dimensions: vigor, dedication, and absorption, which reflect the emotional and cognitive connection employees have with their work. OCB, meanwhile, refers to voluntary behaviors beyond formal job duties-such as cooperation, initiative, and conscientiousness. Using a descriptive-analytical methodology, the researcher administered a questionnaire to a sample of 150 faculty members across several colleges, and analyzed the data using correlation and multiple regression tests. The results reveal a strong positive relationship between employee engagement and OCB: higher engagement levels lead to greater organizational citizenship behaviors. Among the three engagement dimensions, dedication has the most significant influence on OCB, followed by vigor and absorption. The study also finds that a university environment characterized by organizational justice, recognition, and professional growth opportunities enhances engagement and institutional loyalty. The author recommends that university management develop programs to promote employee engagement, including recognition of achievements, continuous professional development, and improved workplace conditions that foster collaboration and belonging. The paper concludes that OCB cannot be mandated administratively but must emerge organically from a positive organizational culture where employees view themselves as active partners in achieving institutional goals. Abstract Written by Dar AlMandumh, 2025, Using AI.

Purpose - The aim of this research is to empirically investigate the impact of intellectual capital (IC) (i.e. human capital, relational capital, structural capital) on financial performance (FP) in the Egyptian mobile telecommunications setting. Design/methodology/approach - Data were collected by means of a questionnaire survey from 384 top- middle- and supervisory level managers from 3 Egyptian mobile telecommunications companies. Findings - The results show that IC has a strong positive impact on FP. The results also indicate that the Egyptian mobile telecommunications companies have generally emphasized the usage of structural capital to boost their FP. Practical implications - Senior executives of the mobile telecommunications companies in Egypt should give primary interest to IC measurement and management. Originality/value - This research is among only a few to study the relationship of IC and FP and the first to investigate this relationship within the Egyptian mobile telecommunications setting. Research limitations/implications - This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, it is a cross-sectional research. A longitudinal research may offer more findings on how IC affects FP over time.

Purpose - The purpose of this paper is to empirically investigate the relationship between service quality (SQ) and customer performance (CP) within the Egyptian mobile telecommunications setting. Design/methodology/approach - A valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory level managers from 3 Egyptian mobile telecommunications companies. Findings - The results indicate that SQ has a significant positive impact on CP. the results also show that Egyptian mobile telecommunications companies have mostly emphasized the responsiveness, reliability and tangibles of their services to boost their CP. Practical implications - The findings reveal that SQ is a true driver of CP in the mobile telecommunications industry in Egypt. Originality/value - This is one of few researches to study the relationship of SQ and CP within the mobile telecommunications setting in Egypt. Research limitations/implications - This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.