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Human-robot interaction (HRI) promises to be a means whereby manufacturing companies will be able to address current challenges like a higher demand for customization. However, despite comparably low costs, there are only few applications in practice. To date, it remains unclear which factors facilitate or hinder the successful introduction of industrial collaborative robots (cobots). In a three-step approach, we first developed a comprehensive two-dimensional framework covering three separate phases and four essential components for human-robot working systems. Secondly, we reviewed related literature to identify relevant success factors. Thirdly, in an online survey we asked leading representatives of German manufacturing companies ( n = 81) to assess the importance of these factors from a practical point of view. The results reveal that besides technology-related factors like occupational safety and appropriate cobot configuration, employee-centered factors like the fear of job loss and ensuring an appropriate level of trust in the robot are considered important. However, company representatives seem to underestimate the impact of subtle measures to increase employee acceptance which could be incorporated into internal communication strategies prior to and during the introduction of cobots. Comparative analysis based on three distinct application scenarios suggests that most success factors’ practical importance is independent of the motivation for implementing HRI. Furthermore, answers from practitioners in free-text fields reveal that success factors which intuitively come to their mind such as financial factors are not necessarily perceived most important. Finally, we argue for more application-oriented research that focuses on practically relevant factors to guide HRI research, inform cobot development, and support companies in overcoming apparent barriers.

Purpose - The purpose of this paper is to present an empirical investigation of recent trends and changes in companies' production relocation and backshoring behaviour against the background of the global economic crisis. Design/methodology/approach - The empirical research is based on a large data set of 1,484 German manufacturing companies as part of the European Manufacturing Survey (EMS). The paper employs a structured set of probit analyses to identify the differences of production relocation and backshoring determinants before and within the crisis. Findings - Against common belief the paper finds that not only the relocation of production to emerging countries, but also the backshoring of once offshored manufacturing capacities to the home base is a relevant phenomenon. Since the emergence of the global economic crisis, relocation activities declined significantly, whereas the level of backshoring activities has remained stable. Far-shore destinations in Asia gain in attractiveness over near-shore locations in Eastern Europe. Particularly export-intensive companies tended recently towards (re-)concentrating of their production capacities, trying to exploit the benefits of higher capacity utilisation and a superior relation of variable costs to fix costs at their existing locations. Research limitations/implications - Although covering a significant range of industrial sectors in Germany, more empirical evidence is needed from other branches and countries. Looking forward it is proposed to systemically integrate scenarios on the future development of the most influential environmental factors in future research frameworks for global production decisions and value chains. Practical implications - The findings strongly recommend a revision of established decision-making schemes for production relocations based on pure cost efficiency considerations. Decision-making should integrate qualitative environmental factors and dynamic considerations using scenario-based tools. Companies need to understand and prepare for dynamic developments at different locations which can strategically necessitate backshoring after a certain time. Originality/value - The research considerably widens the empirical knowledge on recent trends in relocation activities and their inherent risks, which in a dynamic perspective are sometimes forcing backshoring activities.

Collaborative robots are a new type of lightweight robots that are especially suitable for small and medium-sized enterprises. They offer new interaction opportunities and thereby pose new challenges with regard to technology acceptance. Despite acknowledging the importance of acceptance issues, small and medium-sized enterprises often lack coherent strategies to identify barriers and foster acceptance. Therefore, in this article, we present a collection of crucial acceptance factors with regard to collaborative robot use at the industrial workplace. Based on these factors, we present a web-based tool to estimate employee acceptance, to provide company representatives with practical recommendations and to stimulate reflection on acceptance issues. An evaluation with three German small and medium-sized enterprises reveals that the tool’s concept meets the demands of small and medium-sized enterprises and is perceived as beneficial as it raises awareness and deepens knowledge on this topic. In order to realise economic potentials, further low-threshold usable tools are needed to transfer research findings into the daily practice of small and medium-sized enterprises.

Automated-guided vehicles (AGVs) are considered as an advanced technology for improving intralogistics in manufacturing companies. However, diverging perspectives between management and operational staff on the implementation of AGVs in existing production environments can lead to a lack of employee acceptance and highlight the need for appropriate organizational change management initiatives. At present, there is a lack of knowledge about the success factors for deploying AGVs in manufacturing companies, including human factors such as worker acceptance. We therefore conducted a quantitative survey among production and logistics workers, project leaders, and managers (n = 89) in ten German companies that have already introduced AGVs in their production in order to investigate and compare their perspectives and to derive implications for successful AGV implementation projects. Our findings reveal that workers consider some of the most important acceptance factors as insignificantly addressed by the project management. In addition, we found significant differences in the perspectives of logistics and production workers on the implementation of AGVs, with logistics workers being less satisfied and significantly more concerned about job security. Furthermore, project leaders’ ability to accurately anticipate their employees’ perspective (perspective taking accuracy) positively influences employees’ satisfaction with the implementation of the AGV system. These findings have theoretical implications for research on organizational change and practical implications for AGV implementation projects.

Purpose – The past three decades have seen the transformation of manufacturing involving its global dispersion and fragmentation. However, a number of recent developments appear to suggest that manufacturing may be entering a new era of flux that will impact the configuration of production around the globe. The purpose of this paper is to address the major emerging themes that may shape this configuration and concludes that most of them are still in their initial stages and are not likely to create a radical shift in the next few years in how manufacturing is configured around the world. These themes were presented in a special session on “Manufacturing in the World – Where Next?” at the 2013 EurOMA Conference in Dublin, Ireland. Design/methodology/approach – The paper provides a series of perspectives on some key considerations pertaining to the future of manufacturing. An evaluation of their likely impact is offered and insights for the future of manufacturing are presented. Findings – The importance of a focus on the extended manufacturing network is established. The need for customer engagement and a forward looking approach that extends to the immediate customer and beyond emerges as a consistent feature across the different perspectives presented in the paper. There is both the potential and need for the adoption of innovative business models on the part of manufacturers. Originality/value – The paper presents in-depth perspectives from scholars in the field of manufacturing on the changing landscape of manufacturing. These perspectives culminate in a series of insights on the future of global manufacturing that inform future research agendas and help practitioners in formulating their manufacturing strategies.

Purpose - The purpose of this paper is to present an empirical investigation of recent trends and changes in companies' production relocation and backshoring behaviour against the background of the global economic crisis.Design methodology approach - The empirical research is based on a large data set of 1,484 German manufacturing companies as part of the European Manufacturing Survey (EMS). The paper employs a structured set of probit analyses to identify the differences of production relocation and backshoring determinants before and within the crisis.Findings - Against common belief the paper finds that not only the relocation of production to emerging countries, but also the backshoring of once offshored manufacturing capacities to the home base is a relevant phenomenon. Since the emergence of the global economic crisis, relocation activities declined significantly, whereas the level of backshoring activities has remained stable. Far-shore destinations in Asia gain in attractiveness over near-shore locations in Eastern Europe. Particularly export-intensive companies tended recently towards (re-)concentrating of their production capacities, trying to exploit the benefits of higher capacity utilisation and a superior relation of variable costs to fix costs at their existing locations.Research limitations implications - Although covering a significant range of industrial sectors in Germany, more empirical evidence is needed from other branches and countries. Looking forward it is proposed to systemically integrate scenarios on the future development of the most influential environmental factors in future research frameworks for global production decisions and value chains.Practical implications - The findings strongly recommend a revision of established decision-making schemes for production relocations based on pure cost efficiency considerations. Decision-making should integrate qualitative environmental factors and dynamic considerations using scenario-based tools. Companies need to understand and prepare for dynamic developments at different locations which can strategically necessitate backshoring after a certain time.Originality value - The research considerably widens the empirical knowledge on recent trends in relocation activities and their inherent risks, which in a dynamic perspective are sometimes forcing backshoring activities.

This paper presents an empirical investigation of firm level productivity effects of outsourcing against the background of a review of recent theoretical considerations about the topic. The empirical research is based on a large representative data set from the German manufacturing industries containing detailed data about almost 500 establishments. It investigates productivity effects of outsourcing under control of other relevant factors influencing firm level productivity by means of a multivariate regression analysis. In sharp contrast to common belief and prevailing management practices, outsourcing, i.e. the extent to which the vertical range of manufacturing is reduced, has a strong negative impact on a firm's labour productivity. Against the background of the theoretical considerations reviewed from the literature, this result can be explained such that mere cost-efficiency comparisons are insufficient for appropriate decisions on vertical manufacturing range as the effects of opportunism, of disturbed competence formation, and of limited innovative value creation processes may be overcompensating cost benefits. Performance effects of different types of outsourcing implementations (e.g. simple part supply versus outsourcing of whole business processes including design, production, and marketing) should be investigated as they might have different impacts. The findings strongly recommend a revision of established decision-making schemes for vertical manufacturing range based on cost-efficiency considerations. Decision making should instead integrate cost efficiency and transaction cost analysis with the competence and innovation capability formation perspectives.

PurposeThe purpose of this article is to explore the importance of workplace learning in the context of performance measurement on an organisational level. It shows how workplace learning analytics can be grounded on professional identity transformation theory and integrated into performance measurement approaches to understand its organisation-wide impact.Design/methodology/approachIn a conceptual approach, a framework to measure the organisation-wide impact of workplace learning interventions has been developed. As a basis for the description of the framework, related research on relevant concepts in the field of performance measurement approaches, workplace learning, professional identity transformation, workplace and social learning analytics are discussed. A case study in a European Public Employment Service is presented. The framework is validated by qualitative evaluation data from three case studies. Finally, theoretical as well as practical implications are discussed.FindingsProfessional identity transformation theory provides a suitable theoretical framework to gain new insights into various dimensions of workplace learning. Workplace learning analytics can reasonably be combined with classical performance management approaches to demonstrate its organisation-wide impact. A holistic and streamlined framework is perceived as beneficial by practitioners from several European Public Employment Services.Research limitations/implicationsEmpirical data originates from three case studies in the non-profit sector only. The presented framework needs to be further evaluated in different organisations and settings.Practical implicationsThe presented framework enables non-profit organisations to integrate workplace learning analytics in their organisation-wide performance measurement, which raises awareness for the importance of social learning at the workplace.Originality/valueThe paper enriches the scarce research base about workplace learning analytics and its potential links to organisation-wide performance measurement approaches. In contrast to most previous literature, a thorough conceptualisation of workplace learning as a process of professional identity transformation is used.

Purpose – As a consequence of the sluggish growth in Europe caused by the Euro-crisis, many German companies are currently expanding their manufacturing and innovation activities in fast-growing China – or intend to do so. The paper aims to provide new practical and theoretical insights on how German manufacturing companies are readjusting and further developing their production and innovation strategies in China and which future paths they plan to follow to make the most out of their foreign factories in this market. Design/methodology/approach – Based on in-depth interviews with the top management of 18 German manufacturing companies in China, this paper analyzes the present state, interlinkages and future development paths of their local manufacturing and innovation strategies, employing Ferdows' framework of foreign factory roles. Findings – The authors find that up to now most of the surveyed factories represent an additional type of an advanced server factory, characterized by a “Chinese gap” in new product development (NPD) and basic innovations. Based on that the authors propose five guiding principles on how foreign factories in China can cope with the upcoming challenges in China and make the most of their local strategies. Originality/value – The research provides unexpected insights of a high strategic relevance for practitioners currently engaged in optimising their global production and innovation footprint. It challenges established frameworks on foreign production and innovation modes by comparing them to the established practice of frontrunner companies from key sectors of the German manufacturing industry.

We investigate the effects of production offshoring on the innovation activities of manufacturing firms in the home country. The analysis is based on a dataset of more than 3,000 manufacturing firms from seven European countries. We find that offshoring firms on average employ a higher share of R&D and design personnel, introduce new products more frequently to the market, and invest more frequently in advanced process technologies compared to non-offshoring firms. Concerns that offshoring may hurt innovation because of the lost links between production and product development are not supported by the evidence.