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"Leidner, Dorothy"
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Knowledge Management Perspective of Generative Artificial Intelligence
In this editorial, revisiting Alavi and Leidner (2001) as a conceptual lens, we consider the organizational implications of Generative Artificial Intelligence (GenAI) from a knowledge management (KM) perspective. We examine how GenAI impact the processes of knowledge creation, storage, transfer, and application, highlighting both the opportunities and challenges this technology presents. In knowledge creation, GenAI enhances information? processing and cognitive functions, fostering individual and organizational learning. However, it also introduces risks like AI bias and reduced human socialization, potentially marginalizing junior knowledge workers. For knowledge storage and retrieval, GenAI’s ability to quickly access vast knowledge bases significantly changes employee interactions with KM systems. This raises questions about balancing human-derived tacit knowledge with AI-generated explicit knowledge. The paper also explores GenAI’s role in knowledge transfer, particularly in training and cultivating a learning culture. Challenges include an over-reliance on AI and risks in disseminating sensitive information. In terms of knowledge application, GenAI is seen as a tool to boost productivity and innovation, but issues like knowledge misapplication, intellectual property, and ethical considerations are critical. Conclusively, the paper argues for a balanced approach to integrating GenAI into KM processes. It advocates for harmonizing GenAI’s capabilities with human insights to effectively manage knowledge in contemporary organizations, ensuring both technological advances and ethical responsibility.
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Review and Theory Symbiosis: An Introspective Retrospective
This paper presents a polylithic framework of review and theory development (RTD) papers. Based upon a reflective analysis of review papers that I have written, read, and/or reviewed, I build a framework suggesting four types of RTD papers: organizing reviews, assessing reviews, specific-theorizing reviews, and broad-theorizing reviews. The four types vary according to the research focus and research objectives, with research focus ranging from primarily description to the identification of gaps, and research objective ranging from primarily synthesizing to primarily theorizing. The framework and accompanying discussion are intended to provide scholars a perspective of the different ways that theory development and review papers intersect. The paper proposes criteria to help evaluate the quality of RTD papers and provides suggestions to authors on how to craft RTD papers.
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What's in a Contribution?
In attempting to provide some clarity to the meaning of contribution, editorials and commentaries on scholarly research and theory in IS and related disciplines consistently rely on words like \"novel,\" \"interesting,\" and \"insightful\" (Sutton & Staw, 1995; Le Pine & King, 2010; Corley & Gioia, 2011; Davis 1971; DiMaggio, 1995; Bergh, 2003). In this never-ending pursuit of interesting via novelty, we certainly risk overlooking genuinely useful knowledge and creating the equivalent of an arms race for new ideas, a race that has few winners. [...]reviewers and readers employ the broad and vague \"contribution\" word to indicate that a paper, missing something intangible, leaves the reader with a feeling of general malaise. [...]for authors who are using mature theory in their work, their theory contribution will likely revolve around testing a mature theory using quantitative data or using a mature theory to interpret qualitative data, contributions that will be difficult to position as novel or interesting.
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Review: A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict
An understanding of culture is important to the study of information technologies in that culture at various levels, including national, organizational, and group, can influence the successful implementation and use of information technology. Culture also plays a role in managerial processes that may directly, or indirectly, influence IT. Culture is a challenging variable to research, in part because of the multiple divergent definitions and measures of culture. Notwithstanding, a wide body of literature has emerged that sheds light on the relationship of IT and culture. This paper sets out to provide a review of this literature in order to lend insights into our understanding of the linkages between IT and culture. We begin by conceptualizing culture and laying the groundwork for a values-based approach to the examination of IT and culture. Using this approach, we then provide a comprehensive review of the organizational and cross-cultural IT literature that conceptually links these two traditionally separate streams of research. From our analysis, we develop six themes of IT-culture research emphasizing culture's impact on IT, IT's impact on culture, and IT culture. Building upon these themes, we then develop a theory of IT, values, and conflict. Based upon the theory, we develop propositions concerning three types of cultural conflict and the results of these conflicts. Ultimately, the theory suggests that the reconciliation of these conflicts results in a reorientation of values. We conclude with the particular research challenges posed in this line of inquiry.
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Digital Resilience: A Conceptual Framework for Information Systems Research
In this editorial, we explore the role of IS in shaping the capacity to recover from exogenous shocks. Based on a synthesis of existing literature, we discuss the interplay between IS and resilience, as examined by various streams of research, and consolidate these insights under the banner of “digital resilience.” Our exploration culminates in a new conceptual framework of digital resilience from which we formulate avenues for future research. Through this work, we aim to encourage and support further research and practical strategies focused on digital resilience, ultimately strengthening our collective capacity to navigate the diverse disruptions of our shared future.
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Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community
Firm-hosted online user innovation communities (OUICs) have emerged as a vital source of knowledge and expertise for innovation and new product development. Prior research on OUICs has primarily focused on participation of external product users and benefits obtained from their contributions. However, the role of internal employees of the host firm, albeit essential for the community's long-term success, has not yet received much attention. This study attempts to bridge this gap by investigating the innovation outcomes of employees participating in OUICs. By analyzing a longitudinal data set collected from Salesforce.com's IdeaExchange community, we find that accessing product user ideas with diverse and well-codified content drives idea promotion and generation of participating employees. Moreover, ideas contributed and promoted by employees are more likely to be implemented than those contributed and only promoted by product users. We discuss important implications of our study for the online innovation community literature and for the development of overall employee engagement in OUICs.
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\Editorial Reflections: Lockdowns, Slow Downs, and Some Introductions \
To qualify as a JAIS AE, an individual must be an associate-level (or the equivalent) faculty member and must have published at least two publications in such journals as JAIS, MIS Quarterly, Information Systems Research, and the Journal of Management Information Systems. The second research article-\"Reinforcing Effects of Formal Control Enactment in Complex IT Projects\" by Gloria Liu and Cecil Chua-is a case study of a large manufacturing organization that designs and manufactures wireless communication products embedding software and hardware to enable new product functionality. In the third research article in this issue-\"Predicting Intention to Participate in Socially Responsible Collection Action in a Social Networking Website Group\" by Victor Chen, Timothy Hiele, Adam Kryszak, and William Ross-the authors discuss the notion of \"we-intention,\" which highlights individuals' commitment to group activities. Drawing on several theoretical concepts from the belief-desire-intention model and social influence theory and data from a sample of Polish soccer fans, the authors hypothesize and test the relationships of various social influence processes and perceived corporate social responsibility on desire and on we-intention to use social networking systems for collection action.
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