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Over the past decade, e-government has evolved from providing static content and services to integrating user generated content and social media technologies. This allows citizens to participate and provide regular feedback on policies and programs, both of which promote public value through e-democracy. However, few studies continue to track their performance on a worldwide scale. This article discusses the results of a global and comparative survey of e-government performance, based on an assessment of municipal government websites around the world. Along with a longitudinal assessment, the study identifies best practices, highlights key findings, and provides guidance for future research.

Emerging democracies are handicapped by systemic weaknesses such as inadequate healthcare safety nets, weak administrative capacities, and rigidly hierarchical bureaucracies and conflicts between levels of political leadership. The COVID-19 pandemic creates the urgent need for governments to overcome these structural limitations and facilitate responsive governance. This article uses the lens of communicative governance to describe how governments respond to the emerging health emergency and its challenges. It uses the case of the state of Delhi in India to analyze how the tools of government were operated to govern during an escalating health crisis. It documents the unique policy and administrative practices that are driving the response to the COVID-19 pandemic in the global South. In doing so, it points to the ways in which urban e-planning can foster transformative capacities to support local communities.

Local governments are enhancing their governance through various information communication technologies (ICTs). This article presents an exploratory case study of three municipalities within the United States, examining how each applies YouTube for communication. Using content analysis and selected statistical tests of mean difference, the authors analyzed the videos uploaded between January 2020 to August 2020. The three municipalities used YouTube to document policymaking, publicize programs and services, update critical information during times of crises, and, in some cases, create unique brand images. The average number of views per video were similar across the three YouTube channels. However, one of the municipalities received a statistically significant number of average likes per video, which spotlights its positive brand image. In conclusion, the authors suggest directions for future research and recommend practices for social media adaptation in government.

Using a panel dataset gathered from 57 countries over the period 2003 to 2014, this paper examines the impact of cultural factors on the relationship between e-government development and corruption. The analysis reveals that e-government development have a weak and positive impact on the corruption levels across all countries but varied according to the different cultural factors. Based on the cultural typology of the GLOBE project, the authors found that e-government development was more effective in reducing corruption in countries with certain cultural characteristics. Cultures that put less emphasis on controlling uncertainty shared power more equally among members, valued individualism, and focused more on future development were more favorable to e-government development than others. Finally, they discussed the cultural implications on e-planning.

Much of the public administration literature over the last 50 years has focused on the perceived gap between theory and practice, and recent studies examine the implications of such a gap for implementing and engaging in e-government initiatives. To identify solutions to such a gap, however, one must first establish that it exists. This qualitative study analyzes syllabi of 57 Master of Public Administration and Master of Public Policy (MPA/MPP) programs to assess their emphasis on information technology (IT) competencies. Our findings indicate that MPA/MPP programs teach a variety of IT components, but topics are not evenly dispersed or taught in all programs. It is beyond debate whether or not technology skills are required in the workplace—they are. This study endeavors to identify which of these skills are taught in graduate programs aimed at preparing students for the workplace—one increasingly geared toward government-citizen interaction through computer-mediated tools.

Over the past two decades, governments have used information and communication technologies (ICTs) to integrate their internal functions and improve their delivery of services. Scholars and practitioners have conceptualized these various ICT trends and referred to them collectively as e-government. As the number of citizens using the Internet and mobile technologies increases, the public sector is constantly innovating to keep pace with the changing technologies and citizens’ expectations. This essay reviews the academic literature on e-government among local governments and explores the issues related to its adoption and implementation. Adopting an e-government stages perspective with attention to institutional capacity, the essay examines the factors and determinants of local e-government success. The essay concludes with directions for future research on e-government and innovation in local governments.

The development of ICTs brings opportunities for governments to improve their services provision. Since early 2000, governments at all levels have increasingly enabled citizens to get e-services, or services online, which was the primary function of e-government. Although great progress has been made, studies indicate that e-services levels are still low and great variances exist. Previous research, that has explored the determinants of government performance on e-services, was often lacking an emphasis on government capacity. This study aims at examining the influence of government capacity (technical capacity, financial capacity, and administrative capacity) on e-services. With data from 146 municipalities in New Jersey, the research finds that government capacity, specifically administrative capacity, positively affects government performance in e-services.

Public administrators are quietly delivering a multitude of essential public services that are indispensable for the effective functioning of societies. One such group comprises community health workers (CHWs) who are an essential part of the public sector health care workforce across many nations. CHWs in India have shouldered critical health service responsibilities during the pandemic in relative anonymity without much recognition or support. The National Association of Community Health Care Workers (2021) defines CHWs as “frontline public health workers who are trusted members of and/or have an unusually close understanding of the community served. This trusting relationship enables CHWs to

Governments at all levels in the United States are rapidly transforming to Internet to provide public services and public administrators are increasingly implementing various strategies to enable this transformation. Scholars and academicians have researched the growth of this phenomenon in recent decades, including the factors associated with the adoption of e-government at the state and municipals levels. E-Government literature however provides little information related specifically to counties’ adoption of e-government in the United States. Research on county e-government has tended to focus primarily on socioeconomic factors. Although some researchers have studied the effect of institutional and contextual factors on county e-government in particular states, none have studied their influence on counties across the United States. Based on a survey of county administrators who are primarily responsible for e-government services, this research attempts to capture the role played by institutional, contextual and socioeconomic factors on e-government adoption at the county level all over the United States. The institutional variables consist of size and structure of the county government, budget resources, technical capacity, stakeholder support, contracting and presence of an IT champion. The contextual variables consist of the measure of the county’s professional networking, external collaboration, regional pressure and business demand in the county. Additionally, certain socio-economic variables are considered, such as population, education and income level of the county residents. These factors are tested based on an evaluation of county websites using a conceptual framework consisting of three e-government dimensions: e-information, e-transaction and e-participation. These dimensions are operationalized based on the Rutgers E-Governance Index and validated by an expert review process. Literature also suggests an evolutionary approach to e-government growth—in terms of stages ranging from webpage development to full service integration and the involvement of all sections of society. Accordingly, the research also tests the stages of development of e-government among counties by assessing their status in each dimension and determining if the proposed dimensions follow a staged pattern.