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"Munoz, J. Mark, author"
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Managerial forensics
Managerial forensics is the practice of gathering relevant corporate information for the purpose of analyzing and identifying reasons for managerial obstacles, mismanagement, bankruptcy, and corporate demise. This book assembles a cast of leading academic and business experts and shares their views on the best practices in corporate analysis. Following the notion that the past offers insights into the future, the book examines the maladies in contemporary business and offers strategies for corporate revival and turnaround.
eBook
The mastery of customer service in careers
'The Mastery of Customer Service in Careers' highlights the experiences of three high school buddies who reached the pinnacle of their careers in service. The three men - a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business- recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide insights to two young adults looking to embark on careers grounded on customer satisfaction. This book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read, relatable and engaging story as a backdrop, the book underscores the essential elements of service excellence.
BOOK
Creating a Business and Personal Legacy
This short book crystalizes key ideas on how to create a lasting business and personal legacy.Worldwide, there is a growing interest on how to uncover one’s true purpose in life and legacy. It is a subject that crosses the minds of everyone regardless of geographic location, gender, age, or occupation.Using fictional, but highly plausible stories, this short book crystalizes key ideas on how to create a lasting business and personal legacy.With rising cases of depression resulting from personal and career challenges, this book provides refreshing perspectives on how to find new meaning and happiness in one’s life while making a relevant and lasting impact.
eBook
Native American Entrepreneurs
This book captures the entrepreneurial stories and mindsets of contemporary Native Americans.
Native American entrepreneurs are important contributors to the American economy and social landscape. Faced with numerous challenges, many Native American entrepreneurs have learned to transcend tough obstacles, leverage resources, and strategically pursue opportunities to achieve business success. This book captures the entrepreneurial stories and mindsets of contemporary Native Americans.
eBook
The Internet and the 2016 Presidential Campaign
Although many developments surrounding the Internet campaign are now considered to be standard fare, there were a number of new developments in 2016.Drawing on original research conducted by leading experts, The Internet and the 2016 Presidential Campaign attempts to cover these developments in a comprehensive fashion.
eBook