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PurposeThe purpose of this study is to develop a framework for categorizing and evaluating stakeholders that addresses the key five constraints of The Theory of Stakeholder Identification and Salience (TSIS), including (1) binary attributes, (2) heterogeneous stakeholders in each category, (3) ignoring stakeholder-organization relationship, (4) ignoring stakeholders' communication frequency and (5) ignoring fringe stakeholders.Design/methodology/approachIn the first step, a set of solutions for the limitations and constraints of TSIS was extracted by holding three rounds of the Delphi method with the participation of 42 senior and middle Iranian managers in various organizations and based on it, “Basic Analysis for Stakeholder Evaluation and Classification” (BASEClass) was developed as an enhanced theoretical and empirical framework for stakeholder analysis. In the second Step BASEClass is validated by conducting an empirical study in an organization with the participation of 46 managers, experts and specialists.FindingsBASEClass is an enhanced theoretical and methodological framework for classifying stakeholders based on the three primary attributes of legitimacy, power and urgency, and also the communication quantity as a complementary attribute in a 3D cubical schema, prioritizing stakeholders in several cubes based on one of the multi-criteria group decision-making methods. Originality/valueBASEClass effectively reduces the mentioned limitations and constraints of TSIS and as a result can improve the effectiveness of strategies for dealing with different stakeholders.

PurposeThis study aims to elucidate institutional analysis as an effective approach to investigating and designing the multilevel policymaking system of online social networks (OSN) for achieving a participatory model.Design/methodology/approachThe institutional mapping approach has been used to analyze Iran’s OSN multilevel policymaking system. A combination of two matrices, including institutions-institutions and institutions-functions, was used to perform the institutional mapping. Two main steps were taken to draw the mentioned matrices. First, a review of related studies in Iran’s OSN policymaking system was conducted and the policy functions mentioned in these studies were identified and categorized using the meta-synthesis. Second, based on analyzing two policy documents of Iran’s OSN, institutions and their interactions were identified and policy functions were allocated to institutions.FindingsBased on the results, the most important policy functions in the current OSN policymaking system in Iran are support, regulatory, monitoring and evaluation, business environment development, culture building and promotion, organizing licenses and permissions, policymaking and legislation. Also, the results show that there are shortcomings in this system, some of the most important of which are lack of transparency in regulatory, little work in culture building and promotion, neglect of the training of specialized human resources and research and development, slow development of the business environment and neglecting the role of nongovernmental organizations in policymaking.Originality/valueBy examining and analyzing how different institutions operate within a multilevel policymaking system, the policymaking process and its overall effectiveness can be enhanced. This analysis helps identify any inconsistencies, overlaps or conflicts in the roles and policies of these institutions, leading to a better understanding of how a multilevel policymaking system is organized.

PurposeStrengthening and improving Scientific and Technical Information (S&Ti) flow in all nations require an effective national S&Ti policy (NS&TiP). The very first step in developing an integrated NS&TiP is clarifying its scope and dimensions. Therefore, this study aimed to identify the dimensions of NS&TiP, in the form of an analytical framework, and to show how to apply it.Design/methodology/approachThe current study adopted a qualitative method, called the framework approach, and proposed HeLICAM, a comprehensive framework including different dimensions for NS&TiP. Afterward, Iran's science and technology documents were analyzed based on the proposed framework.FindingsHeLICAM framework includes (1) human resources, (2) laws and regulations, (3) ICT infrastructure, (4) connections, (5) activities and (6) information market. The results obtained from the application of HeLICAM in the analysis of Iran's science and technology policy documents indicated that the various dimensions of NS&TiP have mostly been overlooked. Although several policies have been developed for science and technology in Iran, the efforts have not been comprehensive and effective enough.Originality/valueThis study proposes the normative analytical framework called HeLICAM. The purpose of HeLICAM is to provide a draft of NS&TiP dimensions to policymakers that will be useful in NS&Ti policymaking because this framework helps to answer questions like “what dimensions have been considered in writing the policy document?” and “What it lacks?”, “What are its strengths and weaknesses?”, and “How can it be improved?”Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-11-2020-0493

This study attempts to investigate the role of knowledge management (KM) in commercial companies. To this end, the literature was reviewed and relevant components were extracted to conceptualize KM and organizational performance, (OP) and the relationship between KM and OP was presented in a theoretical framework. Secondly, to assess the proposed model, a questionnaire was given to 200 participants in five commercial companies, chosen through multi-stage stratified sampling. The data were analyzed using structural equation modeling (SEM) and Lisrel 8.8. The results revealed that the model enjoyed an acceptable degree of fit. The obtained coefficient (0.41) showed a direct impact of KM indices on OP, indicating the significant and positive relationship between KM and OP dimensions such as financial performance, quality of goods and services, staff members’ performance, innovation, and customers’ level of satisfaction.

Nowadays, the changes in the dominant economic models, the emergence of knowledge-based economy and the lack of research budgets have caused the academic and research centers to pay attention to the commercialization of research findings. Although, there exist some studies pertaining to this topic, most of them have dealt with natural sciences rather than humanities and soft technology. To bridge this gap, the current study tries to identify and overcome the barriers to commercialization of research findings in humanities using a contextual theory and an interpretive approach. The study uses qualitative methods in three steps. In the first step, previous studies related to this topic are scrutinized and several barriers to research commercialization are extracted. Then, in the second step, Delphi method is utilized to examine the extent of the influence of each barrier and identify more items. Finally, grounded theory is used to present a conceptual framework for the barriers to research commercialization in humanities. According to the findings, the most important barriers are related to policymaking, legal rights, resources, infrastructure, intrinsic value of humanities, technological nature of humanities, and behavior of the actors.

This study attempts to investigate the role of knowledge management (KM) in commercial companies. To this end, the literature was reviewed and relevant components were extracted to conceptualize KM and organizational performance, (OP) and the relationship between KM and OP was presented in a theoretical framework. Secondly, to assess the proposed model, a questionnaire was given to 200 participants in five commercial companies, chosen through multi-stage stratified sampling. The data were analyzed using structural equation modeling (SEM) and Lisrel 8.8. The results revealed that the model enjoyed an acceptable degree of fit. The obtained coefficient (0.41) showed a direct impact of KM indices on OP, indicating the significant and positive relationship between KM and OP dimensions such as financial performance, quality of goods and services, staff members' performance, innovation, and customers' level of satisfaction.

Nowadays, the changes in the dominant economic models, the emergence of knowledge-based economy and the lack of research budgets have caused the academic and research centers to pay attention to the commercialization of research findings. Although, there exist some studies pertaining to this topic, most of them have dealt with natural sciences rather than humanities and soft technology. To bridge this gap, the current study tries to identify and overcome the barriers to commercialization of research findings in humanities using a contextual theory and an interpretive approach. The study uses qualitative methods in three steps. In the first step, previous studies related to this topic are scrutinized and several barriers to research commercialization are extracted. Then, in the second step, Delphi method is utilized to examine the extent of the influence of each barrier and identify more items. Finally, grounded theory is used to present a conceptual framework for the barriers to research commercialization in humanities. According to the findings, the most important barriers are related to policymaking, legal rights, resources, infrastructure, intrinsic value of humanities, technological nature of humanities, and behavior of the actors.

This study attempts to investigate the role of knowledge management (KM) in commercial companies. To this end, the literature was reviewed and relevant components were extracted to conceptualize KM and organizational performance, (OP) and the relationship between KM and OP was presented in a theoretical framework. Secondly, to assess the proposed model, a questionnaire was given to 200 participants in five commercial companies, chosen through multi-stage stratified sampling. The data were analyzed using structural equation modeling (SEM) and Lisrel 8.8. The results revealed that the model enjoyed an acceptable degree of fit. The obtained coefficient (0.41) showed a direct impact of KM indices on OP, indicating the significant and positive relationship between KM and OP dimensions such as financial performance, quality of goods and services, staff members' performance, innovation, and customers' level of satisfaction. KEYWORDS Knowledge management, Organizational performance, Structural equation modeling, Commercial companies Este estudio trató de investigar el papel de la gestión del conocimiento (KM) en las empresas comerciales. Con este fin, se revisó la literatura y se extrajeron componentes relevantes para conceptualizar el KM y el desempeño organizacional (OP) y la relación entre KM y OP se presentó en un marco teórico. En segundo lugar, para evaluar el modelo propuesto, se entregó un cuestionario a 200 participantes en 5 empresas comerciales, elegidos mediante muestreo estratificado de etapas múltiples. Los datos se analizaron utilizando SEM y Lisrel 8.8. Los resultados revelaron que el modelo disfrutaba de un grado aceptable de ajuste. El coeficiente obtenido (0,41) mostró un impacto directo de los índices de KM en OP lo que indica la relación significativa y positiva entre las dimensiones de KM y OP, como el desempeño financiero, la calidad de los bienes y servicios, el desempeño de los miembros del personal, la innovación y el nivel de clientes satisfacción. PALABRAS CLAVE Gestión del conocimiento, desempeño organizacional, modelación de ecuaciones estructurales, empresas comerciales