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This book examines research that seeks to understand and measure the impact of tourism on the quality of life of residents of the host communities. It covers research relating to travelers/tourists as well as to the residents of host communities.

This study extends the existing tourism literature by examining the relationship between previous trip satisfaction, destination image favorability, and repeat visitation intentions. The study involved a secondary analysis of data collected by a state destination marketing organization in the Southeast US. Factor analysis was used to reduce 19 destination image measures into three factor scores. OLS Regression was used to examine the effects of previous trip satisfaction on repeat visitation intentions, while controlling for destination image favorability. The study concludes that, when controlling for destination image favorability, previous trip satisfaction still has a substantive effect on repeat visitation intentions, implying a need for continued theoretical development understanding the effects of previous destination visitation on repeat behavior.

Understanding destination choice is a key focus of tourism research. An extensive body of existing research examines various components of the decision process, including destination choice modeling, information seeking, and the formation and effects of destination images. The existing research is primarily focused on the factors that influence the positive choice of a particular destination. Recognizing the concept of a consideration/evoked set, a research question that has not been adequately examined is \"why are destinations rejected?\" The underlying, but untested, assumption is reciprocalness of attributes. Destinations that are perceived as high on a given set of attributes are chosen and the rejected destinations, de facto, are assumed to be rejected because they are low on those same attributes. This research identifies key differences in the reasons why people select a resort destination compared to the reasons for rejection. While further research is needed, the results are discussed within the framework of a noncompensatory, satisficing destination choice heuristic.

The purpose of this article is to illustrate the application of stakeholder theory in the ski resort industry of Colorado. Using a combination of quantitative and qualitative methodologies, eight stakeholder groups within three populations are identified and described. The article advocates that stakeholder analyses include groups from the host community resident, tourism industry employee, and guest populations. Further, the data show the importance of examining these groups over a period of time to understand both their viewpoints and their involvement in tourism industry planning and development. As evidenced by the study results, it is possible for resident stakeholder groups to exist that have little direct involvement in the tourism industry, but are politically active in tourism planning decisions due to perceived indirect involvements. The importance of understanding this diverse policy environment is illustrated with the example of resort employee housing.

The purpose of this study was to assess the application of the mass transportation traders concept to spatial choice research in recreational boating. Given a set of two lakes, traders were defined as those individuals whose lake choice situation involved a choice of visiting a closer, less attractive lake or incurring the disutility of additional travel in order to visit a more attractive lake. Non-traders were those individuals whose choice situations did not involve such a trade-off, (1) the more attractive lake was also the more accessible or (2) there were no differences in lake accessibility, lake attractiveness or both. Using data from a survey of 430 recreational boaters, 52 percent of the respondents were classified as nontraders. Logit models of lake choice were estimated by maximum likelihood regression. The results indicate that a bias may exist in choice model parameter estimates and, consequently, attribute tradeoff functions if the data for nontraders are included when estimating the model. The relative value of lake attractiveness as a choice determinant was substantially lower in analyses from which the nontrader data had been removed.

Quality of life (QOL) research in tourism has gained much momentum over the last two decades. Academics working in this area research issues related to tourists and host communities. Practitioners are becoming increasingly interested in understanding the science that allows them to develop better marketing and managerial programs designed to enhance the quality of life of tourists. tourism bureaus and government agencies are increasingly interested in issues of sustainable tourism, specifically in understanding and measuring the impact of tourism on the quality of life of the residents of the host communities. This handbook covers all relevant topics and is divided into two parts: research relating to travelers/tourists, and research relating to the residents of host communities. It is the only state-of-the-art reference book in its field and will prove invaluable to academics interested in QOL research, as well as tourism practitioners interested in applying the science of QOL in the tourism industry.

This paper aims to explore the effect of organizational commitment to employees and management commitment to service quality on affective commitment and employee perceived service quality. Based on a review of the literature on organizational commitment and service quality, a model is proposed and tested with data from the frontline employees at a resort company in the USA. The results of structural equation modeling suggest that management commitment to employees and organizational commitment to service quality have significant effects on affective commitment. Affective commitment mediates the effect of management commitment to service quality on employee perceived service quality. Implications of the results and further research are discussed. [PUBLICATION ABSTRACT]