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"Performance Associates, Inc"
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Delivering knock your socks off service
2007,2006
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers.
Delivering Knock Your Socks Off Service
2002
The game may have changed, but one rule is constant: A company is only as good as the service it gives.