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The purpose of this study is to empirically examine the relationship between quality management practices (QMP) and inter-organizational project performance (IPP), as well as the moderating effects of inter-organizational communication (ICOM), relationship, and process conflicts in Pakistan’s-government healthcare organizations (NGOs) and public healthcare organizations. We developed a hypothetical model based on contingency theory. Using a self-administered questionnaire, the empirical data was collected from 296 respondents from NGOs and public healthcare in Pakistan between March and November 2019. SmartPLS 3.3.9 was used to apply structural equation modeling (SEM). The findings show that QMP significantly impacts IPP in healthcare inter-organizational collaborative projects. ICOM and process conflict significantly moderate the impact of QMP on IPP. In contrast, relationship conflict does not affect IPP. This study has practical implications for healthcare NGOs and public healthcare organizations that want to improve the performance of their projects by implementing QMP in their projects. This study added to the total quality management literature by clearly understanding QMP and its relationship to IPP.

After the pandemic, there has still been an increased interest in examining university students’ entrepreneurial goals. In this study, we looked at the practicality and validity of using self-efficacy to broaden the theory of planned behavior (TPB) in assessing students’ intent to be entrepreneurs. Additionally, we looked at how students’ geographic location and gender affected their plans to start their businesses. Following the epidemic, we analyzed data obtained from a number of university students in both urban and rural regions of India using PLS-SEM and ANN methods. Our study confirmed the pivotal role that university students’ self-efficacy had in their entrepreneurial goals. The results of multi-group analysis (MGA) reported the insignificant moderating role of gender for the students’ entrepreneurial intentions. Still, they found a statistically significant difference in their said behavior control for entrepreneurial intentions regarding location. Based on their perceived behavioral control, the findings also suggest that youths in rural areas had lower entrepreneurial inclinations than urban students. The study indicated that considering the importance of student self-efficacy, universities should focus on improving students’ skill sets and problem-solving mindsets while constructing education courses.

This study aims to determine to which extent perceived information quality and emotional attachment with digital influencers can shape the purchase intention of consumers while considering the mediating effects of perceived influence and the moderating effects of influencer reputation. A hypothetical model is tested based on social learning and media dependency theories. The response of 298 online users was analyzed by using Smart PLS-SEM. Results show that followers-influencers emotional attachment and perceived information quality promote the mediating role of followers’ perceived influence to increase the follower purchase intention. Contrary, influencer reputation does not moderate the effect of perceived influence on purchase intention. This study provides valuable input to companies that can help them design their influencers’ marketing strategies.

Purpose This paper investigates the focal role of close co-worker friendship in reducing incivility. Furthermore, this paper examines negative workplace gossip as a mediator and gender and promotion focus as moderators. Design/methodology/approach Using a time-lagged approach, 553 full-service restaurant front-line co-workers in Greater Cairo responded. Further, the data were analyzed using SmartPLS v.4. Findings Promotion focus weakened close co-workers’ friendships, causing them to speak negatively about each other with other co-workers. Multi-group analysis showed that males were more likely to spread negative gossip about their close co-workers and thus were subjected to incivility-related behaviors by their co-workers. Originality/value This paper is an early attempt to explore the focal role of promotion focus in the full-service restaurant context. This paper adds to affective events theory (AET) with a limited understanding of explaining and predicting co-worker incivility.

Purpose This paper aims to empirically examine the impact of psychological factors (i.e. privacy and intrusiveness concerns) on user intentions regarding artificial intelligence (AI)-enabled social commerce applications at their core through perceived usefulness. The theoretical model is supported by the theory of planned behaviour (TPB). Design/methodology/approach Data was gathered from 488 social media users in Saudi Arabia. Findings Privacy concerns significantly affect perceived usefulness. Furthermore, the link between privacy concerns and behavioural intentions was mediated by perceived usefulness. Research limitations/implications Business leaders should raise users’ awareness about the effectiveness of AI-powered tools that can influence their behavioural intentions. Furthermore, managers must be aware of the regulations that protect user privacy, track online activity and offer secure communication channels. Originality/value This paper expands on TPB by bridging the theoretical and practical divide. It further develops a theoretical framework for practitioners to better understand customers’ physiological aspects of using AI-powered social commerce platforms. Propósito Este artículo examina empíricamente el impacto de los factores psicológicos (es decir, preocupaciones de privacidad e intrusión) en las intenciones de los usuarios con respecto a las aplicaciones de comercio social habilitadas con inteligencia artificial (IA) en su núcleo a través de la utilidad percibida. El modelo teórico se sustenta en la teoría del comportamiento planificado (TPB). Los datos de diseño/metodología Los datos se recopilaron de 488 usuarios de redes sociales en Arabia Saudita. Resultados Las preocupaciones sobre la privacidad afectan significativamente la utilidad percibida. Además, el vínculo entre las preocupaciones por la privacidad y las intenciones de comportamiento estuvo mediado por la utilidad percibida. Implicaciones Los líderes empresariales deberían concienciar a los usuarios sobre la eficacia de las herramientas impulsadas por la IA que pueden influir en sus intenciones de comportamiento. Además, los gerentes deben conocer las regulaciones que protegen la privacidad de los usuarios, rastrear la actividad en línea y ofrecer canales de comunicación seguros. Originalidad Este artículo amplía el TPB cerrando la brecha teórica y práctica. Además, desarrolla un marco teórico para que los profesionales comprendan mejor los aspectos fisiológicos de los clientes al utilizar plataformas de comercio social impulsadas por IA. 目的 本文透過實證研究了心理因素 (即隱私和侵入性問題) 對人工智慧 (AI) 驅動的社交商務應用程式的使用者意圖的影響, 其核心是透過感知有用性。 此理論模型得到計劃行為理論 (TBP) 的支持。 設計/方法/途徑 資料收集自沙烏地阿拉伯的 488 名社群媒體用戶。 調查結果 隱私問題顯著影響感知的用處。 此外, 隱私問題和行為意圖之間的連結是透過感知有用性來調節的。 啟示 企業領導者應該提高使用者對人工智慧工具有效性的認識, 這些工具可以影響他們的行為意圖。 此外, 管理人員必須了解保護用戶隱私、追蹤線上活動並提供安全通訊管道的法規。 獨創性 本文透過彌合理論和實踐鴻溝，對 TPB 進行了擴展。 它進一步為從業者開發了一個理論框架，以便更好地了解使用人工智慧驅動的社交商務平台的客戶的生理方面。

The current study proposes a novel conceptual model in which Islamic work ethics has a mediating role in the relationship between servant leadership and employees’ life satisfaction within Pakistan’s banking sector. The model draws on the theory of leader-member exchange (LMX). Data from a sample of 240 were evaluated using structural equation modeling using SmartPLS 3.2.7 software. The findings indicate that servant leadership significantly impacts employees’ life satisfaction. Furthermore, Islamic work ethics mediated this effect. This study introduces ground-breaking bank inputs by creating a new integrated model based on LMX theory. While the impact of several dimensions of Islamic work ethics on employees’ life satisfaction has been widely investigated, the present study is the first to explore the roles of servant leadership and Islamic work ethics in leveraging bank employees’ life satisfaction. The results suggest that bank managers should enact servant leadership in their business and serve their employees ethically to improve their life satisfaction. Additionally, this study provides key theoretical contributions to the literature on Islamic banking.

The paper draws on the theory of planned behavior (TPB) to investigate the dual effect of digital communication reinforcement drivers: positive (i.e., interactivity, argument quality, hedonic motivation, and perceived enjoyment online) and negative (i.e., intrusive concerns and privacy concerns) on purchase intention. This paper also examines the mediation effect of perceived usefulness and the moderation effect of habit. Using a time-lag approach, 490 responses were collected from Pakistan’s social media users and then analyzed using SmartPLS v.3.2.8. Findings showed that interactivity, argument quality, and privacy concerns significantly affected purchase intention. Furthermore, perceived usefulness was partially mediated, and habit was discovered to be a significant moderator in liking perceived usefulness with enjoyment online and purchase intention. This paper advances TPB understanding and develops an integrated model for businesses to better understand customer physiology on social commerce platforms through effective contributions in theory and practice.

PurposeThe multidimensional decision-making framework of sustainable entrepreneurship affects student behavior in higher education institutions. Thus, the sustainable entrepreneurship environment has long attracted scholars and policymakers. Based on “Stimulus Organism Response (SOR),” this study examines serial mediation of sustainable entrepreneurial education and entrepreneurial motivation to link sustainable entrepreneurial environment and intentions. Further, it also explored the moderating role of a sustainable entrepreneurial environment.Design/methodology/approachA quantitative study was conducted with a sample of 408 students of Indian higher education institutes in NCR using a purposive sampling technique. Smart PLS-SEM was utilized for assessing the structural model, and a goodness-of-fit assessment was done with Amos 22.FindingsThe findings revealed the significant impact of a sustainable entrepreneurial environment on sustainable entrepreneurial education, motivation and sustainable entrepreneurial intentions. Furthermore, sustained entrepreneurial education has the most important influence on student motivation and considerable serial mediation. Also, the moderating role of a sustainable entrepreneurial environment was found to be significant for linkages of entrepreneurial motivation and sustainable entrepreneurial education with sustainable entrepreneurial intentions.Practical implicationsThe study will assist HEIs and scholars in understanding the role of sustainability in entrepreneurial courses to increase student intentions to start sustainable businesses.Social implicationsThis study helps policymakers and HEIs understand what motivates students to pursue sustainable entrepreneurship. This research might improve the well-being of education stakeholders and the community in achieving sustainable development goals.Originality/valueThe study is the first to analyze how sustainable entrepreneurial education and motivation serially mediate the link between a sustainable entrepreneurial environment and aspirations to establish a sustainable business and contribute to the existing literature of SOR from a new perspective.

PurposeUnderpinned by social cognitive and ecological systems theories, this research explored higher education students' entrepreneurial intentions (EI). It begins by exploring how various factors, including entrepreneurship education (EE), entrepreneurial motivation (EM) and entrepreneurial environment (EENV), contribute to the evolution of EI of students. Second, it examines the role of EM as an underlying mechanism between EE-EI and EENV-EI. Finally, this research explores how EENV moderates the EM and EI relationship.Design/methodology/approachThe data were gathered from 366 college students pursuing higher education around India using a convenience sample technique. Partial least square structural equation modeling (PLS-SEM) was applied to SmartPLSv.3.3.9 software to analyze the data.FindingsA direct relationship was found between EE, EENV and EM with EI. Moreover, this research found a partial mediation of EM between EENV-EI and EE-EI paths. Also, the results show that EENV strengthens the link between EM and EI links.Practical implicationsThis study offers valuable insights that can guide government agencies and higher education institutions (HEIs) in reshaping the landscape of entrepreneurial education at the university level. This transformation encompasses the integration of work-based learning experiences as a conduit for equipping students with tangible skills and exposing them to the realities of entrepreneurship in the real world.Originality/valueThis research considerably contributes to the current literature on entrepreneurship at HEIs by merging social cognitive and ecological systems theories. This research is a pioneering input to examine the underlying mechanism of entrepreneurial motivation between EENV, EE and EI.

Purpose This study aims to examine the role of shared leadership (SL) practices in improving team performance (TP) in health-care producer organizations by mediating the roles of intellectual capital (IC) and team learning (TL). Design/methodology/approach Conceptual model was proposed using social learning theory and resource-based view theory. The structured questionnaire was administered to respondents of Pakistani health-care producer organizations using a cross-sectional approach. Data was collected from 23 team leaders and 203 team members from 23 different teams. PLS-structural equation modeling was applied to SmartPLS 3.2.9. Findings The findings revealed that SL and IC are positively associated with TP, while TL has no association with TP. Further, SL is positively associated with IC and TL. This study also found that IC significantly mediates between SL and TP. Still, no mediating role of TL between SL and TP was found. Practical implications The findings suggest health-care producer organizations adopt shared leader practices where team members are given a say in decision-making to boost their morale, leading to effective TP. Originality/value The conceptual model was created using social learning and resource-based view theories. This is an early attempt to examine the role of SL in health-care producer organizations.