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"Spell, Hannah"
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Predicting Business Success
by
Douthitt, Shane
,
Betts, Matt
,
Mondore, Scott
in
Decision making
,
Executive ability-Evaluation
,
Insight
2018
Going beyond the usual slicing and dicing of HR data, this book shows HR professionals how to definitively connect the dots between people data and business outcomes with a straightforward approach for scaling analytics to all leaders and all levels. --
Predicting Business Success: 6 Stops on the Business Partner Road Map
by
Douthitt, Shane
,
Mondore, Scott
,
Spell, Hannah
in
Attitudes
,
Business success
,
Customer satisfaction
2018
[...]having influential company leaders and decision-makers participate in this process is crucial. Several characteristics of each outcome that is measured must be assessed, including the following: * The frequency of the measurement (e.g., monthly, quarterly, annually). * The level at which the key metrics are measured (e.g., by line of business, by work unit, at the store level, at the organization level). * The key organizational owner(s) of each of the outcome measures (e.g., the department or leader of the particular measurement). [...]the analyses may indicate that improving employee attitudes about career-development opportunities leads to increased employee productivity, customer satisfaction, and decreased impact and could be candidates for cost cutting.
Trade Publication Article