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"Townsend, Keith"
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Sexual Harassment and Assaults, Coping, and Posttraumatic Stress Disorder Among Australian Ambulance Personnel
This cross‐sectional study aims to explore the exposure to sexual harassment and assaults, coping, and posttraumatic stress disorder (PTSD) and their associations among Australian ambulance personnel. The study was conducted on 492 stratified and randomly selected ambulance personnel across three Australian states in 2017. A telephone interview administered questionnaire was used to collect data on exposure to sexual harassment and assault (Life Event Checklist for the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM‐5)), coping (Brief Coping Orientations to Problems Experienced (Brief COPE)), and PTSD (PTSD checklist for DSM‐5). Descriptive and bivariate statistics were used for data analysis. The study found that female ambulance personnel were more likely to be exposed to sexual harassment and assault directly and to sexual harassment as part of their jobs than their male colleagues. Female staff were more likely to use religious, emotional and instrumental support, and self‐blame as their coping strategies. Frequent exposure to sexual harassment was significantly associated with an increased risk of PTSD. Greater use of maladaptive coping strategies was significantly associated with an increased risk of PTSD. Greater use of adaptive coping strategies was not significantly associated with a reduced risk of PTSD. Findings from this study suggest that strategies to manage frequent exposures to sexual harassment and its impacts, especially for female ambulance personnel, should be implemented to reduce the risk of PTSD. Further investigation into the effective use of adaptive coping strategies may provide explanations for the insignificant associations between a greater use of adaptive coping strategies and PTSD.
Journal Article
Managing Psychosocial Health Risks in the Australian Construction Industry: A Holistic Hazard Management Intervention
This study presents a case study of a holistic, psychosocial hazard management intervention program in a project-based, remote workforce in the Australian construction industry. There is a dearth of research on targeted, integrative, multi-level wellbeing interventions, and we seek to address this gap. Given the high rates of psychological distress and suicide in construction, understanding these hazards and the responses needed to manage them is critical for prevention. Data were collected from workers before and after the implementation of an intervention using an empirically validated measure of the work environment underpinned by the job demands–resources framework to evaluate exposure to psychosocial hazards, and mental health indicators, including psychological distress and suicidal ideation. Results revealed that job demands and resources improved following the change initiative, and workers reported significantly lower levels of psychological distress compared to workers on similarly diverse remote sites. The findings highlight the need for targeted mental health interventions addressing specific workplace psychosocial risks that adopt a holistic approach to change across all levels of an organisation. The study contributes to a nuanced understanding of psychosocial risks in construction and informs strategies to mitigate mental health harms in high-risk occupational settings.
Journal Article
Towards an Evidence-Based Critical Incidents and Suicides Response Program in Australian Construction
Fatal and non-fatal accidents and suicides at work pose a substantial threat to workers’ physical and psychological safety, particularly within the construction industry. Managing these incidents is an essential component of workplace health and safety (WHS). Additionally, a formal program to support workers and provide feedback to improve the existing WHS management system is increasingly important. However, knowledge of the factors contributing to an effective critical incident (CI) or postvention response is limited by the lack of published evidence-based interventions, especially for occupations and industries that are exposed to higher rates of fatal and non-fatal injuries due to accidents and suicides. In addition, broader concerns surrounding the effectiveness of conventional critical incident programs highlight the need to develop innovative and evidence-based critical intervention and postvention responses addressing acute stress symptoms arising from exposure. This research outlines the development of the MATES Respond Training Program, a component of the WHO-endorsed MATES in Construction program, which is a charity charged with the task of improving mental health and suicide prevention in the construction industry in Australia and New Zealand. Development of the MATES Respond Training Program was informed by the following three key sources: a rapid literature review, interviews with 11 workers trained in peer support suicide prevention interventions, and an analysis of site notes on 193 critical incident and postvention construction site attendances by MATES in Construction field officers, case managers and social workers. Insights and recommendations obtained from these sources, along with the resulting program, are discussed in this paper.
Journal Article
Understanding HRM philosophy for HPWS and employees' perceptions
PurposeThe purpose of this paper is to understand the role of HRM philosophy for HPWS formulation and implementation, as well as to investigate its role to improve employee perceptions of HPWS.Design/methodology/approachA qualitative study of 55 interviews was conducted with managers (senior, HR, frontline) and employees from three telecommunication organisations based in Pakistan.FindingsThe findings indicate that a clear, well-developed HRM philosophy ensures clarity in HPWS formulation not only for managers, but also for employees. However, lack of strong philosophical foundations for HPWS can result into distorted HRM messages and negative employee perceptions.Originality/valueWhilst there remains debate over the positive and negative influence of HPWS for employee outcomes, this study presents HRM philosophy as important HRM component to understand HPWS implementation. The article highlights the fact that the purpose of HPWS practices and its effective communication to employees can make a substantial difference in how employees perceive these practices. In sum, an employee centred philosophy is likely to be pre-condition circumstances for improving employee outcomes.
Journal Article
Psychosocial Hazards in the Northern Territory Building and Construction Industry: A Profile of Job Demands and Job Resources in a Jurisdiction and Industry with High Rates of Suicide
The work environment for building workers in Australia’s Northern Territory (NT) is characterised by concerningly high rates of distress and suicide at both a jurisdictional and an industry level. Work-related psychosocial hazards are known antecedents of work-related distress and suicide, and more research is required to understand how these hazards impact workers in this unique building context. This paper examines the unique work environment in the NT building industry by comparing psychosocial hazards in the NT with those in the broader Australian building and construction industry. When comparing 330 NT self-report survey responses about psychosocial hazards in the workplace to 773 broader Australian building industry responses, supervisor task conflict for NT workers was more concerning, at 10.9% higher than the broader Australian cohort. Within the NT sample, comparisons between fly-in and fly-out/drive-in and drive-out (FIFO/DIDO) workers and non-FIFO/DIDO workers were also performed to determine specific local psychosocial hazards. When comparing FIFO/DIDO workers’ responses to their NT peers, role overload and supervisor task conflict were significantly higher, and co-worker and supervisor support were lower. In FIFO/DIDO environments, praise and recognition, procedural justice, and change consultation were at concerningly lower averages than the broader NT building and construction industry. These results suggest that the NT building and construction industry, and particularly FIFO/DIDO operations, require greater resourcing, investment, and focus on workplace mental health initiatives to improve the work environment and wellbeing of this workforce and mitigate hazards that can lead to distress and the high rates of occupational suicide found in this jurisdiction and industry.
Journal Article
Line Managers and Employee Relations
In this e-book seven papers bring together various aspects of line manager experiences associated with the management and regulation of employment. Importantly, and keeping with the attributes of the journal Employee Relations, the papers address key issues concerning the roles of line managers in making, mediating and influencing core element which have historically been referred to as employee relations and/or Human Resource Management.
eBook
How are frontline managers supported in the performance management process?
Purpose Existing research has ignored the perspectives of frontline managers (FLMs) in relation to the support they receive. This study aims to understand the extent to which and how other organisational actors support FLMs in their implementation of performance.Design/methodology/approach This article used a qualitative method (57 semi-structured interviews) in two Singapore public sector organisations to understand the types of support provided to FLMs. The interviewees came from various levels and the hierarchical sampling frame allowed for comparisons to be made across the cases.Findings The authors found that the HR department, superiors and peers signalled to FLMs the custom and practice of performance management (PM) that led to the FLMs not prioritising their PM responsibilities. Notably, the focus of the FLMs was on meeting operational needs rather than the PM process.Originality/value The authors add to the literature by examining the how the support from other organisational actors signalled to FLMs the importance of PM within their work group. This paper also explores how FLMs seek support and the type of support they want in their role.
Journal Article