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"ADMINISTRATIVE COMMUNICATION"
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Social media for government : a practical guide to understanding, implementing, and managing social media tools in the public sphere
This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the services they offer so as to improve their quality. Given the exponential growth of social media in contemporary society, it has become an essential tool for communication, content sharing, and collaboration. This growth and these tools also present an unparalleled opportunity to implement a transparent, open, and collaborative government. However, many government organization, particularly those in the developing world, are still somewhat reluctant to leverage social media, as it requires significant policy and governance changes, as well as specific know-how, skills and resources to plan, implement and manage social media tools. As a result, governments around the world ignore or mishandle the opportunities and threats presented by social media. To help policy makers and governments implement a social media driven government, this book provides guidance in developing an effective social media policy and strategy. It also addresses issues such as those related to security and privacy.
Book
Storytelling with data
Don't simply show your data—tell a story with it!Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data. You'll discover the power of storytelling and the way to make data a pivotal point in your story. The lessons in this illuminative text are grounded in theory, but made accessible through numerous real-world examples—ready for immediate application to your next graph or presentation.Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. Specifically, you'll learn how to:Understand the importance of context and audienceDetermine the appropriate type of graph for your situationRecognize and eliminate the clutter clouding your informationDirect your audience's attention to the most important parts of your dataThink like a designer and utilize concepts of design in data visualizationLeverage the power of storytelling to help your message resonate with your audienceTogether, the lessons in this book will help you turn your data into high impact visual stories that stick with your audience. Rid your world of ineffective graphs, one exploding 3D pie chart at a time. There is a story in your data—Storytelling with Data will give you the skills and power to tell it!
eBook
Post-war Industrial Media Culture in Sweden, 1945-1960
During the 1950s, companies aiming for international markets demanded new theories and methods of communication. Ideas regarding cybernetics, systems analysis, new accounting practices, and budgetary principles as well as theories of information, communication, marketing, public relations, and organization were discussed at conferences, seminars, and courses, and in articles and books. At the same time, new technologies changed corporate communication, from a loose-leaf accounting system to mechanical and electronic business machines, from written texts and oral presentations to slide shows, audio tapes, films, television, and flannelgraphs. By looking at a vast array of objects and relations related to uses of media technologies in Swedish industry from the end of World War II to the breakthrough of television, this book shows what happened in the glitches between mass communication and interaction, and how Swedish postwar industry worked to disrupt established understandings of communication.
eBook
Bridging the Gap
This is the first title in the new \"Navigating China\" series of books written by leading experts in the field of international business and cross-cultural communications. The book unravels the nuances of effective communication in China. It introduces readers to the basics of intercultural communication. It also highlights cultural, linguistic, and socio-economic factors that shape how Chinese people communicate. This essential guide will equip readers with the understanding needed to navigate cultural differences, making their cross-cultural interactions more successful and rewarding. By combining theory and practice, the book presents insights and techniques in inter-cultural communication. How does our language reflect our thoughts? What is the relationship between our culture and communication? How can we overcome cross-cultural boundaries and communicate effectively both in inter-personal or business settings? For anyone doing business in or with China, this book is an essential tool for effective communication
eBook
Japan. Japan communication styles
Japan is a high-context culture, meaning that people tend to be less direct and explicit in their communications. They often use physical cues and require communication partners to decode their intent. Consequently, communication in Japan is highly complex, and words may convey several meanings. Learn how the concepts of tatamae (\"official position\") and honne (\"real truth\") impact communications in Japan and the cultural preference for maintaining harmony. The Japanese prefer indirect and reserved styles of communications where body language conveys intent more than words - which, of course, impacts business interactions. Find out how.
Streaming Video
The Corporate Terminologist
The Corporate Terminologist is the first monograph that addresses the principles and methods for managing terminology in content production environments that are both demanding and multilingual, such as those found in global companies and institutions.
eBook
Japan. Japan business conversation
You may already know that Japanese meetings are extremely important for developing business relationships. In fact, the Japanese develop professional relationships through multiple meetings and socializing. Curious about what exactly is acceptable conversation for a Japanese meeting? Find out and learn more about the critical role of aisatsu, the getting-acquainted stage, and how to navigate first meetings.
Streaming Video
Germany. Germany business language
Most Germans speak several languages well and take pride in doing so. They may even prefer to conduct meetings in English. It's a good idea, though, to determine the language skills of the people you're meeting. Any material you'll be handing out should probably be translated into German. This will facilitate comprehension and demonstrate sensitivity--and your German counterparts will certainly appreciate it.
Streaming Video
Why People Don't Believe You
The veteran success coach offers practical strategies for projecting credibility at work and in life.For some, projecting confidence and credibility is second nature.For others, it seems like a foreign language they'll never learn--until now.
eBook