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Despite legislation on diversity in the workplace, people with disabilities still do not experience the same access to work opportunities as do their counterparts without disabilities. Many employers have been shown to harbor sincere yet ill-founded views about the work-related abilities of people with disabilities; these negative views are often a result of interrelated concerns that permeate the entire employment cycle. In this paper, we provide evidence-based responses to 11 specific concerns that employers have about people with disabilities, from pre-employment and entry experiences to the final dissolution of the employment relationship. At each stage of the employment cycle, we summarize and evaluate the relevant empirical evidence and provide recommendations for organizations committed to creating more effective, equitable, and inclusive workplaces for all individuals. We also suggest avenues for future research.

Purpose The purpose of this paper is to reveal the knowledge evolution process, research hotspots and future trends in the accessible tourism research literature from 2008 to 2020. Design/methodology/approach A total of 213 articles on accessible tourism were selected from the core collection database of Web of Science (WoS) and analyzed using CiteSpace. Findings Over the 13-year period between 2008 and 2020, an increasing number of studies have been published concerning accessible tourism, but the overall base is still small. The research content mainly includes six modules. Among institutions, the University of Technology Sydney has published the largest number of papers. Cooperation among countries involves the USA, the United Kingdom, Australia, Portugal and China. Tourism Management is the leading journal for disseminating research on accessible tourism. Definition of “Accessible tourism” and the different scope of this phenomenon are re-discussed. In recent years, “experience” and “participation” have become the “new favorites” in accessible tourism research, which could reveal insights into future research directions. Research limitations/implications The sampling frame was defined in terms of the WoS database and even though this is an important database for global academic information, in the big data era, the authors may have to integrate information from multiple sources to comprehensively reveal and understand knowledge maps. Second, because of the operational constraints of the CiteSpace software, the authors only selected outputs published in peer-reviewed journals, excluding other published works, such as books and conference papers. Finally, because of the language restrictions of the authors, this research is limited to journals published in the English language. Practical implications Practically, the results of this study made a conclusion of accessible tourism research so that the researchers can easily know what has currently been done and what future research can do. Tourism managers can also understand the demands and the constraints of tourism for the people who have barriers to travel. They can supply more specific products for the accessible tourism and further promote the construction of barrier-free travel environments. Originality/value This paper unifies the literature on senior tourism and people with disabilities tourism, and uses CiteSpace to construct data and network visualizations, including a burst and dynamic analysis for the period covered by the sample. Furthermore, this paper proposed a more diversified accessible tourism. 无障碍旅游：文献计量学研究综述 (2008-2020) 目的 此篇论文目的是通过对2008年到2020年间无障碍旅游研究文献进行科学计量和可视化分析, 展示该领域的知识演变进程、研究热点和未来趋势。 设计/方法/途径 从Web of Science核心合集数据库中经过多次筛选, 挑选出213篇文章, 并利用CiteSpace进行分析。 发现 13年来无障碍旅游的研究文献数量总体呈上升趋势, 但总体基数仍然不大, 研究内容主要包含六个模块。机构中悉尼科技大学的发文量最多。国家间的合作以美国、英国、澳大利亚、葡萄牙和中国为基础。主要发行期刊是Tourism Management。本文还对无障碍旅游的定义和内涵重新进行了思考和讨论。近年来“体验”和“参与”成为了无障碍旅游研究中的“新宠”, 揭示出未来的研究方向。 独创性 此篇论文将老年旅游和残障旅游统一起来, 并利用CiteSpace做出清晰的数据和网络展示, 包含了过去13年的突发性和动态性分析。并且, 本文提出了更为广泛和多元的无障碍旅游。 关键词 无障碍旅游; 残障旅游; 老年旅游; 文献综述; CiteSpace 文章类型： 研究综述 Turismo accesible: una revisión bibliométrica (2008–2020) Objetivo El objetivo de este trabajo es revelar el proceso evolutivo del conocimiento, los puntos críticos de la investigación y las futuras tendencias de la literatura de investigación del turismo accesible del 2008 a 2020. Diseño/metodología/enfoque De la base de datos central de la red científica, se seleccionaron 213 artículos sobre turismo accesible y se analizaron utilizando citespace. Resultados En los 13 años transcurridos entre 2008 y 2020 se han realizado cada vez más publicaciones relacionadas con el turismo accesible, pero la base general sigue siendo pequeña. Las investigaciones incluyen principalmente seis módulos. Entre los institutos, la Universidad Tecnológica de Sídney a publicado el mayor número de investigaciones. La cooperación entre los países incluye a los Estados Unidos, Reino Unido, Australia, Portugal y China. La “Tourism Management” es la principal revista de investigación sobre el turismo accesible. Este artículo rediscute la definición de “turismo accesible” y el diferente alcance de este fenómeno. En los últimos años, la “experiencia” y la “participación” se han convertido en el “nuevo favorito” de las investigaciones sobre el turismo accesible, lo que podría revelar perspectivas con relación a la dirección de futuras investigaciones. Originalidad/valor Esta investigación combina la literatura relacionada con el turismo adulto mayor y personas con discapacidad, utiliza citespace para construir los datos y la visualización de la red, incluyendo un análisis dinámico y de ráfagas para el período cubierto por la muestra. Además, este documento propone un turismo accesible más diversificado. Palabras clave Turismo accesible, Personas con discapacidad, Adulto mayor, Bibliometría, CiteSpace Tipo de trabajo RevisiÓn de la literatura

The issue of people with disabilities or people who have different abilities is now known as \"diffable\" (differently-abled people) or now known as \"disability\" is a problem that on a practical level rarely gets the attention from the government, companies and community. In fact, the international community really appreciates and respects the protection of the human rights of persons with disabilities. This can be seen in the Convention on the Rights of Persons with Disabilities which is an international agreement on the protection of the rights of persons with disabilities. This international agreement was adopted on 13 December 2006 at the United Nations Headquarters in New York and opened for signature on 30 March 2007. Indonesia itself has signed the Convention on the Rights of Persons with Disabilities on 30 March 2007 and ratified on 30 November 2011. The implication is that the state is obliged to guarantee the fulfillment of the right of people with disabilities to find work. The rights for persons with disabilities do not only end there but also include the right to have a work area that is friendly to persons with disabilities. To fulfill these rights, companies are expected to implement corporate social responsibility policies. Corporate social responsibility is a business commitment to act ethically, operate legally and contribute to economic development along with improving the quality of life of its workforce. In this study, it will be discussed how the formulation of corporate social responsibility in the laws and regulations in Indonesia and how to fulfill facilities for disabled workers within the framework of corporate social responsibility policies.

Purpose The purpose of this research is to explore the role of identity for consumers with disabilities in a retail context. Understanding disability identity is critical to ensuring inclusion in service environments. Despite the growing call to understand the role of identity in consumer services, research on disability identity and the impacts of identity on service inclusion remains minimal. Design/methodology/approach A qualitative methodology generated data through personal narratives from people with disabilities revealing deep insights into the complexity of identity in a fashion retail context. Findings Emergent themes detail five consumer disability identities – authentic unique self, integrated self, community self, expressive self and practical self – seen when viewing service experiences from the perspective of people with lived experience of disability. Individual and collective agency also emerged as key themes that enable people with disabilities to feel a sense of inclusion. Originality/value This research explores the service experiences of people with disabilities in a retail context through a disability identity lens. The authors contribute to service literature by identifying five consumer disability identities that people with a disability adopt through their service experience and present a typology that demonstrates how each identity impacts on agency, with implications for service inclusion.

Citizens with disabilities have the same rights as those without disabilities, and they are entitled to the same benefits as everyone else. Because of their mobility, people who do not have disabilities have greater access to public services. People with disabilities typically face difficulties in accessing government services due to the location of government offices, the physical structure of such offices, and the fact that they rely on others to access some of the services provided by the government. More government offices are located in urban areas, while the majority of people with disabilities live in rural areas, making it even more difficult for them to access government services such as health facilities, educational institutions, civic and social services. This paper examines what the South African government can do to make service delivery even more accessible to people with disabilities. To benefit this paper, the qualitative approach was used to collect data through a review of secondary sources.

PurposeThe purpose of this literature review is, first, to understand how employees with disabilities in the context of COVID-19 have been studied under the talent management (TM) approach; second, to explore what we know about the predictors and outcomes that have been linked to TM practices in that area; and third, to identify gaps in our understanding and provide insights for future research.Design/methodology/approachThis paper presents a systematic literature review (SLR) based on 38 academic sources published in high-impact indexes from 2020 to 2023.FindingsThe existing research shows COVID-19 as a crucial context that led organizations to more precarious and segmented TM practices, which had negative consequences for employees with disabilities, both at the individual level (reduced satisfaction and income, and increased health issues) and the organizational level (increased unemployment, turnover and discrimination as well as declining performance and productivity).Originality/valueThis paper provides essential contributions to the field of TM in the relatively unexplored context of employees with disabilities since the emergence of COVID-19. Our literature review suggests there is significant room for developing and implementing adjusted TM strategies and practices to foster effective inclusiveness, accommodations and supportive work environments for employees with disabilities. From this evidence, a number of key avenues for future research and key implications for academics and practitioners are provided.

This article presents how women with disabilities experience microaggression from a gender lens. Through analyzing a qualitative dataset from 14 women with disabilities, this article showed the distinct microaggression types against women with disabilities. The findings from the study supported seven (7) of Keller and Galgay (Microaggressions and marginality: manifestations, dynamics and impact, Wiley, Hoboken, 2010) Ten (10) Domains of Microaggression. This research also revealed other aspects of microaggression that are important in extending the existing knowledge of gender and disability studies. First, perpetrators of microaggression against women with disabilities are primarily in closed communities such as their families and friends. Second, gender microaggression may present a continuum towards sexual harassment, but this needs further investigation. This article explains the following recommendations: (i) targeted public campaigns to reduce specific types of microaggression; (ii) changes in public transportation systems; (iii) more studies on women with disabilities; (iv) integration of practical and strategic gender interest in disability inclusion in the Philippines.

Purpose This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives. Design/methodology/approach An integrative review was conducted to examine the published evidence on DI in H&T organisations. This study used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis. Findings DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces. Originality/value This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers.

We highlight exclusionary practices in management research, and demonstrate through example how a more inclusive management literature can address the unique contexts of persons with disabilities, a group that is disadvantaged in society, globally. Drawing from social psychology, disability, self-employment, entrepreneurship, and vocational rehabilitation literatures, we develop and test a holistic model that demonstrates how persons with disabilities might attain meaningful work and improved self-image via self-employment, thus accessing some of the economic and social-psychological benefits often unavailable to them due to organizational-employment barriers. Our longitudinal study provides evidence of the self-image value of 'doing' in self-employment, highlighting thepotential to reduce stigma and improve generalized self-efficacy and self-esteem. Implications for self-image theory, entrepreneurship training and development, and public policy related to persons with disabilities are discussed.

PurposeAddressing workforce shortages in operations and supply chain management (OSCM) necessitates adaptive measures by both individuals and organizations, with a pivotal role played by Human Resources (HR). This impact pathway delves into how healthcare organizations can effectively manage workforce shortages, informed by HR practices. Through an in-depth understanding of healthcare organizations, the authors pinpoint challenges and concerns linked to workforce shortages. Pathways are proposed to stimulate future OSCM research and collaboration, leveraging innovative and creative methods from the HR field.Design/methodology/approachData was collected from various representatives from healthcare organizations to explore how healthcare organizations for people with intellectual disabilities address the challenges stemming from contemporary workforce shortages.FindingsThree pathways were outlined to address workforce shortages in healthcare supply chains, utilizing intellectual disability care as a representative example. These pathways comprise optimizing the potential of the current workforce, illustrating innovative HR practices for enhancing their performance, and proposing strategies for retaining these valuable workers.Originality/valueDespite its potential, the HR domain remains relatively underdeveloped within OSCM research. The authors show how HR practices can potentially mitigate impending workforce shortages. While utilizing intellectual disability care as a representative example, this paper proposes that the impact pathways identified can be extended to various other healthcare settings.