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Globalization, communication and the workplace : talking across the world
The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
eBook
Present beyond measure : design, visualize, and deliver data stories that inspire action
Are you suffering from Data Presentation Zombification? Billions of dollars and thousands of hours are lost every year during ineffective business meetings worldwide. Data practitioners painstakingly present their valuable analytical insights, only to fall flat, inspiring more yawns than yeses. Lea Pica provides a 4-phase, step-by-step blueprint for planning, designing, visualizing, and delivering compelling data storytelling in business presentations.
Book
Computer-Mediated Communication for Business
This collection is a guide to greater communication efficiency in both clarity and time-management for any professional or aspiring professional. It guides the reader through the ways in which communicating through technology rather than face-to-face can alter their perceptions of others and the perceptions others make of them. Each chapter concisely summarizes existing studies from the fields of communication, psychology, philosophy, and engineering to lead the audience to very practical guidelines to make their professional communication world easier and more efficient.The book is divided into three sections. The first focuses on the more abstract components of communication, such as creating connections and navigating humor. The second part deals with more applied knowledge, offering guides to specific and common technologies used for communication such as email and video conferencing. The final section focuses on training for both trainers and trainees.The volume gathers together contributions by 29 scholars, all of whom offer their own unique expertise and guidance to the audience.
eBook
The Interconnected Individual
Given the rapid technological, organizational, and structural changes that challenge conventional institutions and economies, what is the future of work? The authors propose a path to seize opportunity for the individual worker and entrepreneur, who can be newly interconnected and augmented by emerging technologies. Values-based individual career and business navigation can thrive and succeed; teams, groups, and networks can be enhanced with a new mode of innovation based on social conversation and connection rather than a commercial, hierarchical, and prescriptive process. The authors provide visual models, case studies, and in-depth interviews with cutting-edge practitioners, who provide insights from real-world experience. The Interconnected Individual is intended to help business and professional executives and freelance workers to adopt an entrepreneurial mind-set, regardless of field, industry, or work role.
eBook
Selected Research Papers from the TERENA Networking Conference 2007
This e-book presents latest advancements in Internet services and technologies as presented at the TERENA Networking Conference in May 2007. The annual Networking Conference of the Trans-European Research and Education Networking Association offers a unique European platform for research network operators to meet with network researchers and research users in an open discourse.
eBook
Storytelling with data
Don't simply show your data--tell a story with it!Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data.You'll discover the power of storytelling and the way to make data a pivotal point in your story.
eBook
‘Fit-for-purpose?’ – challenges and opportunities for applications of blockchain technology in the future of healthcare
Blockchain is a shared distributed digital ledger technology that can better facilitate data management, provenance and security, and has the potential to transform healthcare. Importantly, blockchain represents a data architecture, whose application goes far beyond Bitcoin – the cryptocurrency that relies on blockchain and has popularized the technology. In the health sector, blockchain is being aggressively explored by various stakeholders to optimize business processes, lower costs, improve patient outcomes, enhance compliance, and enable better use of healthcare-related data. However, critical in assessing whether blockchain can fulfill the hype of a technology characterized as ‘revolutionary’ and ‘disruptive’, is the need to ensure that blockchain design elements consider actual healthcare needs from the diverse perspectives of consumers, patients, providers, and regulators. In addition, answering the real needs of healthcare stakeholders, blockchain approaches must also be responsive to the unique challenges faced in healthcare compared to other sectors of the economy. In this sense, ensuring that a health blockchain is ‘fit-for-purpose’ is pivotal. This concept forms the basis for this article, where we share views from a multidisciplinary group of practitioners at the forefront of blockchain conceptualization, development, and deployment.
Journal Article
Information visualization : perception for design
Most designers know that yellow text presented against a blue background reads clearly and easily, but how many can explain why, and what really are the best ways to help others and ourselves clearly see key patterns in a bunch of data?.
eBook
From distributed machine learning to federated learning: a survey
In recent years, data and computing resources are typically distributed in the devices of end users, various regions or organizations. Because of laws or regulations, the distributed data and computing resources cannot be aggregated or directly shared among different regions or organizations for machine learning tasks. Federated learning emerges as an efficient approach to exploit distributed data and computing resources, so as to collaboratively train machine learning models. At the same time, federated learning obeys the laws and regulations and ensures data security and data privacy. In this paper, we provide a comprehensive survey of existing works for federated learning. First, we propose a functional architecture of federated learning systems and a taxonomy of related techniques. Second, we explain the federated learning systems from four aspects: diverse types of parallelism, aggregation algorithms, data communication, and the security of federated learning systems. Third, we present four widely used federated systems based on the functional architecture. Finally, we summarize the limitations and propose future research directions.
Journal Article