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The new Chinese traveler : business opportunities from the Chinese travel revolution
\"Going beyond the scenes of the Chinese travel revolution, this book explains the emerging trends and developments of Chinese outbound travel, alongside the motivations, desires and expectations of Chinese leisure and business travelers. Featuring interviews with Chinese travelers, travel industry figures and travel journalists in different locations, global tourism boards, hoteliers, retail experts, marketing and branding consultants, the book helps business executives around the world to better understand the complexities and challenges of Chinese outbound travel, and create and deliver their own products and services that will meet the rapidly evolving and diversifying requirements of tech-savvy Chinese travelers\"-- Provided by publisher.
Book
International business travel: a review of theory and research
PurposeThe goals of this review are to identify key theories, constructs and themes in the international business travel (IBT) literature and to propose a model based on findings, theories and constructs drawn from adjacent research literature.Design/methodology/approachThe authors reviewed the business travel (BT) literature to identify conceptual and empirical articles on IBT published from 1990 to 2022. Only 53 publications were suitable for review. The authors reviewed them using an open coding system.FindingsThe IBT literature is dispersed across several disciplines that use different methods, focus on different aspects of travel and emphasize different positive and negative outcomes that IBT engenders. The publications employed a diverse range of methods, including review and conceptual (11), quantitative (28) and qualitative methods (14). The samples were diverse in country, age, marital status and tenure. Many publications were descriptive and exploratory. The few that based their research on theory focused on two stress theories: Job Demands-Resources (JD-R) theory and conservation of resources (COR) theory.Research limitations/implicationsExperimental and longitudinal designs are needed to reduce the causal ambiguity of this body of mostly correlational and cross-sectional research. The authors discuss the impact of emerging advances in virtual global communication technology on the future of IBT.Practical implicationsMore research is needed on positive aspects of IBT. Human resource (HR) people should be aware of these issues and are encouraged to decrease the deleterious aspects of the international trips and increase the positive ones.Social implicationsIncreasing well-being of international business travelers is important for the travelers, their families and the organization.Originality/valueThis is the first IBT review focused on the theoretical underpinnings of research in the field. The authors offer a model for IBT and introduce adjustment and performance as important constructs in IBT research. The authors encompass crossover theory to add the reciprocal impact of travelers and spouses and label IBT a “double-edge sword” because it arouses both positive and negative outcomes.
Journal Article
Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis
This study uses the Kano model and importance–satisfaction analysis (ISA) to assess airline service quality by identifying the prioritised service quality attributes (SQA) for business travellers. The study aims to produce suggestions for airline executives on how to allocate resources in the most effective way to enhance the quality of service and increase customer satisfaction. A conceptual framework divides business travellers into four Clusters based on the behavioural variables of flight length and cabin class. For each Cluster, business traveller expectations for fourteen SQAs were assessed through using the Kano model while integrating the ISA. The empirical phase employs a 38-item questionnaire that was shared on various frequent flyer and business travel forums. Additionally, this study utilises an adapted qualitative questionnaire where four airline managers expressed their perceptions on how they think business travellers perceive the fourteen SQAs. The analysis reveals four categories, namely ‘concentrate here’, ‘keep up the good work’, ‘low priority’, and ‘possible overkill’, exhibiting the importance and satisfaction of the fourteen SQAs. Findings show that resource allocation was adequate on only five attributes out of fourteen. The analysis of the airline manager responses shows differences in their assessment when compared to business travellers for two tangible attributes.
Journal Article
Translation and communication in the promotion of business tourism : emerging research and opportunities
\"\"This book examines the importance of communication and translation in different languages for the successful development of business tourism. It also explores some useful language-related resources to facilitate business tourism communication\"--Provided by publisher\"-- Provided by publisher.
Book
Strategic Decisions in Corporate Travel: Optimization Through Decision Trees
Global corporations frequently grapple with a dilemma between fulfilling business needs and adhering to travel policies to mitigate excessive fare expenditures. This research examines the multifaceted nature of business travel, delving into its key characteristics and the inherent complexities faced by management in formulating effective policies. An optimal travel policy must both be practical to implement and contribute to budget optimization. The specific requirements of each company necessitate tailored policies; for instance, a manufacturing company with scheduled trips demands a distinct policy, unlike a consulting firm with unplanned travel. This study proposes a modified regression decision tree machine learning algorithm to incorporate the unique features of corporate travel policies. Our algorithm is designed to self-adjust based on the specific data of each individual company. The authors implement the proposed approach using travel data from a real-world company and conduct simulations in various scenarios, comparing the results with the industry standard. This research offers a machine-learning-based approach to determining the optimal advance booking policy for corporate travel.
Journal Article
Has international business travel reached a turning point? Exploring the long-term effects of COVID-19 on air-travel practices in knowledge-intensive organizations
Abstract In the aftermath of COVID-19, the capability of reducing air travel has been strengthened. However, a belief prevails in industry that business-aviation travel will return to pre-pandemic levels and continue to grow. This article presents findings from a quantitative and qualitative study of travel-behavior changes in three knowledge-intensive organizations conducted one year after the elimination of travel restrictions. The results show that most employees have reduced their intercontinental air travel after the pandemic, and many expect further reductions in the future. The analysis indicates that significant practice-based learning occurred during the health emergency, causing changes in employees’ general understanding and performance of business travel. With a practice-based theoretical framework, three emerging travel practices are displayed, drawing on qualitative data. Although the risk of a rebound remains, the study suggests that the pandemic caused deep-seated changes in many employees’ mobility practices and that a return to pre-pandemic ways of conducting business travel in knowledge-intensive organizations is unlikely. The findings suggest that mobility crises and external shocks represent opportunities for change and the development of low-carbon travel practices in knowledge-intensive organizations.
Journal Article
Mobile business travel application usage
PurposeResearch abounds highlighting the differences between males and females when they travel. Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. The purpose of this study is to ascertain whether differences exist in terms of mobile application usage between male and female business travellers.Design/methodology/approachA mixed method approach is followed. An internet-based survey is distributed and in-depth interviews conducted with South African business travellers. The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. Content analysis is used to analyse the interviews.FindingsThe results show that mobile applications are perceived as more important by females than males in all the phases of the travel cycle, although most of these differences in perceived importance were not significant.Research limitations/implicationsOwing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications.Practical implicationsThe results should caution corporate organisations, travel management companies and their application developers not to spend unnecessary technological and financial resources on developing applications to accommodate differences between males and females, which might not exist. Companies should rather spend money on developing applications that will enhance and add convenience to the business traveller’s experience.Originality/valueThe main contribution of this study lies in investigating the applications market, particularly in the context of business travel. Applications focussed on specific sectors of the tourism industry, such as business travel applications, serve business travellers differently from generic travel applications. This research examines business travel-specific applications and expands the scale and scope of the enquiry, concentrating on the travellers’ view.
Journal Article