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"COMMUNICATION ADMINISTRATION"
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Connecting Democracy
The global explosion of online activity is steadily transforming the relationship between government and the public. The first wave of change, \"e-government,\" enlisted the Internet to improve management and the delivery of services. More recently, \"e-democracy\" has aimed to enhance democracy itself using digital information and communication technology. One notable example of e-democratic practice is the government-sponsored (or government-authorized) online forum for public input on policymaking. This book investigates these \"online consultations\" and their effect on democratic practice in the United States and Europe, examining the potential of Internet-enabled policy forums to enrich democratic citizenship. The book first situates the online consultation phenomenon in a conceptual framework that takes into account the contemporary media environment and the flow of political communication; then offers a multifaceted look at the experience of online consultation participants in the United States, the United Kingdom, and France; and finally explores the legal architecture of U.S. and E. U. online consultation. As the contributors make clear, online consultations are not simply dialogues between citizens and government but constitute networked communications involving citizens, government, technicians, civil society organizations, and the media. The topics examined are especially relevant today, in light of the Obama administration's innovations in online citizen involvement.
eBook
Immigration and Bureaucratic Control
This original study looks at language practices in a government agency responsible for granting or denying legal status to transnational migrants in Spain. Drawing on a unique corpus of naturally-occurring verbal interactions between state officials and migrant petitioners as well as ethnographic materials and interviews, it provides a fascinating insight into the relationship between language, social heterogeneity, and practices of exclusion.
The book investigates how a national agency with homogenizing views of citizenship copes with the fundamental contradiction resulting from the state's commitment to the values of pluralism, justice, and equality, and its function as the regulator of access to socioeconomic resources. By focusing on information provision, the book explores how much room there is for individual agency in institutional contexts; and shows that what happens in front-line talk has very little to do with allowing immigrants access to crucial information but rather revolves around the regimentation of language and behavior, and the enactment of social control. This publication will be welcomed by students and researchers in the fields of sociolinguistics, language and immigration, institutional talk, and multilingualism.
eBook
Translating agency reform : rhetoric and culture in comparative perspective
\"Through comparative analysis this book examines and explains the official rhetoric of agency reform across consensus and adversarial political cultures. It traces the trajectory of talk about agency reform in The Netherlands, Sweden and Australia and identifies the national styles of speaking that mediated the agency idea\"-- Provided by publisher.
Book
Say it with data
Being a frontline advocate requires vision, a deep understanding of the workings of the library, and a plan of relationship building and communication. Any advocacy effort will be unsuccessful without data and statistics. Data that speaks to your point is difficult to refute, and being prepared with easily accessible data lends greater authority to you and your message.
eBook
Managing in the middle
This practical handbook is here to assist middle managers navigate their way through the challenges of multitasking and continual gear-shifting. Being a middle manager can be a difficult job, but the range of perspectives in this book offer strategies and tips to make it easier.
eBook
Dealing with an International Clientele
In an increasingly multi-cultural and international environment, librarians require communication and diplomacy skills to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds. The author explains the importance of understanding library patrons' requests clearly and describes techniques for achieving this. A large section of the book provides background information on etiquette and culture for the major countries, to enable the librarian to better understanding cultural differences and in turn to provide a better standard of information service. Good practice in reference interviewing is emphasized and the skills required to achieve this are discussed in detail. The book is an essential guide for all library and information professionals. (DIPF/Orig.).
eBook