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Beyond the Work Product
Beyond the Work Product will prepare business attorneys (and particularly law students and new attorneys) for a successful law practice by providing a framework for effective and efficient lawyering. It emphasizes building relationships and trust with clients so that, despite the existence of less costly alternatives, they will keep coming back for more.The approach is process-focused rather than outcome-focused; it emphasizes every step of the lawyering process, not simply delivering the best work product possible. Whether you are at a big firm, a small firm, or a solo practice, approaching lawyering as a relationship-driven job will help you build a sustainable practice and even increase your enjoyment of your work.
eBook
The essential advisor : building value in the investor-advisor relationship
\"Leverage the financial services evolution to maximize your firm's value The Essential Advisor presents an insightful handbook for advisors looking to navigate the changing face of financial services. The industry is evolving, consumers are evolving, and many advisors are being left behind as old methods become less and less relevant. This book shows you how to turn this shift into a positive, by positioning your firm to maximize these new opportunities, and deliver the results and experience increasingly expected of financial advisors. You'll learn how to provide the transparency, hands-on interaction, and around-the-clock access today's clients demand, and how to consistently deliver service that robo-advisors cannot duplicate. Emerging technologies do not have to be a threat to your practice-they are tools that represent opportunities to provide greater service to your clients, and smart technology integration will be a hallmark of firms that survive the shift. This guide provides a clear vision of the future of financial services, and an indispensable management framework for maximizing your firm's future value. Advisors are increasingly confused about what clients are seeking, and clients are equally confused about what advisory firms offer that alternatives cannot. This book helps clear the air on both sides by examining the client's perspective of financial services, and helping advisors better communicate their strengths. Articulate the value of your services Leverage new technology to complement your practice Capitalize on opportunities and maximize your firm's value Position your firm to benefit from the changing consumer population Financial advisors can only grow their businesses if clients know what they do, know how to hire them, and can access them affordably. The Essential Advisor shows you to bring your firm into the future successfully\"-- Provided by publisher.
Book
The Effect of the Social Mismatch between Staff Auditors and Client Management on the Collection of Audit Evidence
This study provides both survey and experimental evidence to consider how social interactions between staff-level auditors and client management may affect staff auditors' perceptions and influence their decisions regarding the collection of audit evidence. During fieldwork, staff-level auditors have extensive interaction with client management. Survey evidence suggests that these staff-level auditors are often \"mismatched\" with client management, in terms of their experience, age, and accounting knowledge. Experimental results indicate that staff-level auditors may reduce the extent to which they collect evidence to avoid these interactions. Finally, the use of email communication with client management helped to mitigate the reduction in evidence collected caused by avoiding in-person interactions. Interestingly, when not collecting all the evidence, approximately half of the participants documented their findings in a vague or inappropriate manner, which would likely reduce the likelihood that reviewing auditors would identify a problem. Given the extent of audit evidence collected by young staff auditors, these findings have direct implications for workpaper and audit quality.
Journal Article
Drivers of Antibiotic Use in Poultry Production in Bangladesh: Dependencies and Dynamics of a Patron-Client Relationship
There is increasing concern around the use of antibiotics in animal food production and the risk of transmission of antimicrobial resistance within the food chain. In many low and middle-income countries, including Bangladesh, the commercial poultry sector comprises small-scale producers who are dependent on credit from poultry dealers to buy day-old chicks and poultry feed. The same dealers also supply and promote antibiotics. The credit system is reliant upon informal relationships among multiple actors as part of social capital. This paper aims to describe dependencies and relationships between different actors within unregulated broiler poultry production systems to understand the social and contextual determinants of antibiotic use in low-resource settings.
We used a cross-sectional qualitative design including in-depth interviews among purposefully selected commercial poultry farmers (
= 10), poultry dealers (
= 5), sales representatives of livestock pharmaceutical companies (
= 3) and the local government livestock officer as a key-informant (
= 1). We describe the food production cycle and practices relating to credit purchases and sales using social capital theory.
Poultry dealers provide credit and information for small-scale poultry farmers to initiate and operate their business. In return for credit, farmers are obliged to buy poultry feed and medicine from their dealer and sell their market-ready poultry to that same dealer. All farms applied multiple antibiotics to poultry throughout the production cycle, including banned antibiotics such as colistin sulfate. The relationship between dealers and poultry farmers is reciprocal but mostly regulated by the dealers. Dealers were the main influencers of decision-making by farmers, particularly around antibiotic use as an integral part of the production cycle risk management. Our findings suggest that strategies to improve antibiotic stewardship and responsible use should exploit the patron-client relationship which provides the social and information network for small-scale farmers.
Social capital theory can be applied to the patron-client relationship observed among poultry farmers and dealers in Bangladesh to identify influences on decision making and antibiotic use. Within unregulated food production systems, strategies to promote the prudent use of antibiotics should target commercial feed producers and livestock pharmaceutical manufacturers as a first step in developing a sustainable poultry value chain.
Journal Article
Bridging the Gap between Clients and Public Defenders: Introducing a Structured Shadow Method to Examine Attorney Communication
A growing body of scholarship argues that representing clients in an effective and quality manner should be a critical goal for public defenders, emphasizing the need to be client-centered. Beyond this call, recent research emphasizes that client-centered approaches hinge on good communication as it can contribute to a more effective attorney-client relationship. However, to identify and improve communication and client-centered relationships, major obstacles must be overcome which involve conceptualizing and operationalizing quality representation and communication. In this article, we introduce a two-phase, structured shadowing method as a way to overcome these obstacles. Phase I consists of a survey of public defenders that captures attorneys' perspectives of factors important in developing and maintaining good communication with clients. The second phase involves an exploratory method of shadowing attorneys in meetings with their clients, and administering a survey of clients to assess the importance of these factors from their vantagepoint and their overall perception of communication with their attorney. Additionally, we demonstrate how this method can be deployed to aid in understanding and improving attorney-client communication from both the attorneys' and clients' perspectives. We conclude the article with a discussion of how this method can help to progress research and practice related to quality representation, and as appendices we provide the tools used to demonstrate the approach.
Journal Article
In auditor we trust: 44 years of research on the auditor-client relationship and future research directions
Purpose>This study aims to review the auditor-client relationship (ACR) literature spanning 1976 to 2019 to provide future research directions.Design/methodology/approach>The study analysed 140 articles from the Web of Science database, authored by 259 scholars across 28 countries and published in 47 journals. It identified three major research streams to understand the ACR dynamics: auditor tenure, ACR attributes and auditor-client negotiation.Findings>Three major findings emerged based on this review. First, few studies examine auditor-client negotiation relative to other streams; thus, it offers scope for further research. Second, given that various fields have used diverse frameworks as theoretical underpinnings in prior studies, continuing this trend can better portray ACR from multiple perspectives. Finally, despite strong international regulations on ACR aspects such as auditor independence, tenure and rotation, implementation in several countries warrants special considerations, specifically on legal enforcement and investor protection, given diverse cultures and country-level institutional environments.Originality/value>This study contributes to the synthesis of existing and emerging research streams and provides future research suggestions.
Journal Article