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"Computer assisted telephone interviews"
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Mobile Phone Surveys for Collecting Population-Level Estimates in Low- and Middle-Income Countries: A Literature Review
by
Labrique, Alain B
,
Pariyo, George W
,
Hyder, Adnan A
in
Assistants
,
Call centers
,
Cell Phone - utilization
2017
National and subnational level surveys are important for monitoring disease burden, prioritizing resource allocation, and evaluating public health policies. As mobile phone access and ownership become more common globally, mobile phone surveys (MPSs) offer an opportunity to supplement traditional public health household surveys.
The objective of this study was to systematically review the current landscape of MPSs to collect population-level estimates in low- and middle-income countries (LMICs).
Primary and gray literature from 7 online databases were systematically searched for studies that deployed MPSs to collect population-level estimates. Titles and abstracts were screened on primary inclusion and exclusion criteria by two research assistants. Articles that met primary screening requirements were read in full and screened for secondary eligibility criteria. Articles included in review were grouped into the following three categories by their survey modality: (1) interactive voice response (IVR), (2) short message service (SMS), and (3) human operator or computer-assisted telephone interviews (CATI). Data were abstracted by two research assistants. The conduct and reporting of the review conformed to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) statement.
A total of 6625 articles were identified through the literature review. Overall, 11 articles were identified that contained 19 MPS (CATI, IVR, or SMS) surveys to collect population-level estimates across a range of topics. MPSs were used in Latin America (n=8), the Middle East (n=1), South Asia (n=2), and sub-Saharan Africa (n=8). Nine articles presented results for 10 CATI surveys (10/19, 53%). Two articles discussed the findings of 6 IVR surveys (6/19, 32%). Three SMS surveys were identified from 2 articles (3/19, 16%). Approximately 63% (12/19) of MPS were delivered to mobile phone numbers collected from previously administered household surveys. The majority of MPS (11/19, 58%) were panel surveys where a cohort of participants, who often were provided a mobile phone upon a face-to-face enrollment, were surveyed multiple times.
Very few reports of population-level MPS were identified. Of the MPS that were identified, the majority of surveys were conducted using CATI. Due to the limited number of identified IVR and SMS surveys, the relative advantages and disadvantages among the three survey modalities cannot be adequately assessed. The majority of MPS were sent to mobile phone numbers that were collected from a previously administered household survey. There is limited evidence on whether a random digit dialing (RDD) approach or a simple random sample of mobile network provided list of numbers can produce a population representative survey.
Journal Article
Social Desirability Bias in CATI, IVR, and Web Surveys: The Effects of Mode and Question Sensitivity
by
Kreuter, Frauke
,
Presser, Stanley
,
Tourangeau, Roger
in
Academic achievement
,
Academic probation
,
Accuracy
2008
Although it is well established that self-administered questionnaires tend to yield fewer reports in the socially desirable direction than do interviewer-administered questionnaires, less is known about whether different modes of self-administration vary in their effects on socially desirable responding. In addition, most mode comparison studies lack validation data and thus cannot separate the effects of differential nonresponse bias from the effects of differences in measurement error. This paper uses survey and record data to examine mode effects on the reporting of potentially sensitive information by a sample of recent university graduates. Respondents were randomly assigned to one of three modes of data collection-conventional computer-assisted telephone interviewing (CATI), interactive voice recognition (IVR), and the Web-and were asked about both desirable and undesirable attributes of their academic experiences. University records were used to evaluate the accuracy of the answers and to examine differences in nonresponse bias by mode. Web administration increased the level of reporting of sensitive information and reporting accuracy relative to conventional CATI, with IVR intermediate between the other two modes. Both mode of data collection and the actual status of the respondent influenced whether respondents found an item sensitive.
Journal Article
Associations between health-related self-efficacy and suicidality
by
McLachlan, Craig S.
,
Lee, Ming-Been
,
Wu, Chia-Yi
in
Analysis
,
Causes
,
Computer-assisted telephone interview
2018
Background
Few studies have focused on exploring the association of self-efficacy and suicidal behaviour. In this study, we aim to investigate the association between health-related self-efficacy and suicidality outcomes, including lifetime/recent suicidal ideation, suicidal attempts and future intent of suicide.
Methods
A computer-assisted telephone interview (CATI) system was used to draw potential respondents aged over 15 in Taiwan via telephone numbers, which were selected by a stratified proportional randomization method according to the distribution of population size in different geographic areas of Taiwan. We obtained available information on suicide behaviours for the analysis of 2110 participants. Logistic regression was applied to investigate the independent effect of health-related self-efficacy on life-time suicidal thoughts and attempts.
Results
Suicidality measured as suicide ideation and attempted suicide was reported as 12.6 and 2.7% respectively in the sample. Among those with suicide ideation, 9.8% had thoughts of future suicide intent. Female gender, low education, people living alone or separated, history of psychiatric disorders, substance abuse, poor self-rated mental health and physical health were associated with suicidality factors. Low health-related self-efficacy was associated with lifetime suicide ideation, prior suicide attempt and future suicidal intent. Among those with recent suicidal ideation, low health self-efficacy was independently associated with future suicide intent after adjustment of gender, age, education, marital status, substance abuse, psychological distress, poor mental and physical health.
Conclusion
Health-related self-efficacy was associated with suicide risks across different time points from prior ideation to future intention. Evaluation of the progress of self-efficacy in health may be long-term targets of intervention in suicide prevention strategies.
Journal Article
Spatial mobility of the inhabitants of the countries of NATO’s eastern flank in the event of a military conflict
by
Masierek, Edyta
,
Wiśniewski, Szymon
,
Pénzes, János
in
Cluster analysis
,
Computer Assisted Telephone Interview (CATI)
,
Hungary
2024
In this article, we identify the spatial mobility of the populations of selected urban centres in Poland, Romania, Slovakia and Hungary. In total, 1,616 interviews were conducted. Additionally also interviews with the employees responsible for crisis management were conducted. Based on the analyses, five different clusters were identified, with different patterns of inhabitants in terms of their spatial mobility in the event of war. The most significant factors influencing their mobility in crisis situations are country of residence, age, number of people in the household and sex. This research can help develop evacuation strategies at different levels of governance.
Journal Article
Required competencies of occupational physicians: a Delphi survey of UK customers
by
Macdonald, E B
,
Harrington, J M
,
Reetoo, K N
in
Analysis of Variance
,
ANOVA
,
Biological and medical sciences
2005
Background: Occupational physicians can contribute to good management in healthy enterprises. The requirement to take into account the needs of the customers when planning occupational health services is well established. Aims: To establish the priorities of UK employers, employees, and their representatives regarding the competencies they require from occupational physicians; to explore the reasons for variations of the priorities in different groups; and to make recommendations for occupational medicine training curricula in consideration of these findings. Methods: This study involved a Delphi survey of employers and employees from public and private organisations of varying business sizes, and health and safety specialists as well as trade union representatives throughout the UK. It was conducted in two rounds by a combination of computer assisted telephone interview (CATI) and postal survey techniques, using a questionnaire based on the list of competencies described by UK and European medical training bodies. Results: There was broad consensus about the required competencies of occupational physicians among the respondent subgroups. All the competencies in which occupational physicians are trained were considered important by the customers. In the order of decreasing importance, the competencies were: Law and Ethics, Occupational Hazards, Disability and Fitness for Work, Communication, Environmental Exposures, Research Methods, Health Promotion, and Management. Conclusion: The priorities of customers differed from previously published occupational physicians’ priorities. Existing training programmes for occupational physicians should be regularly reviewed and where necessary, modified to ensure that the emphasis of training meets customer requirements.
Journal Article
Nonresponse Error, Measurement Error, And Mode Of Data Collection: Tradeoffs in a Multi-mode Survey of Sensitive and Non-sensitive Items
by
YAN, TING
,
TOURANGEAU, ROGER
,
SAKSHAUG, JOSEPH W.
in
Academic Achievement
,
Accuracy
,
Computer assisted telephone interviews
2010
Although some researchers have suggested that a tradeoff exists between nonresponse and measurement error, to date, the evidence for this connection has been relatively sparse. We examine data from an alumni survey to explore potential links between nonresponse and measurement error. Records data were available for some of the survey items, allowing us to check the accuracy of the answers. The survey included relatively sensitive questions about the respondent's academic performance and compared three methods of data collection—computer-assisted telephone interviewing (CATI), interactive voice response (IVR), and an Internet survey. We test the hypothesis that the two modes of computerized self-administration reduce measurement error but increase nonresponse error, in particular the nonresponse error associated with dropping out of the survey during the switch from the initial telephone contact to the IVR or Internet mode. We find evidence for relatively large errors due to the mode switch; in some cases, these mode switch biases offset the advantages of self-administration for reducing measurement error. We find less evidence for a possible second link between nonresponse and measurement error, based on a relationship between the level of effort needed to obtain the data and the accuracy of the data that are ultimately obtained. We also compare nonresponse and measurement errors across different types of sensitive items; in general, measurement error tended to be the largest source of error for estimates of socially undesirable characteristics; nonresponse error tended to be the largest source of error for estimates involving socially desirable or neutral characteristics.
Journal Article
Tailored fieldwork design to increase representative household survey response: an experiment in the Survey of Consumer Satisfaction
by
Luiten, Annemieke
,
Schouten, Barry
in
Adaptive design
,
Client satisfaction
,
Computer assisted telephone interviews
2013
We used a tailored survey design to obtain a more representative response. Paradata from previous consumer sentiments surveys and register information were used to stratify the sample into groups that differed in contact and co-operation propensity. We approached an experimental sample of 3000 households with a Web—mail—computer-assisted telephone interviewing sequential mixed mode strategy. The choice of initial mode and the subsequent computer-assisted telephone interviewing approach were tailored to the expected contact and co-operation propensities of the sample units. In the computer-assisted telephone interviewing follow-up of non-respondents, co-operation was manipulated by assigning specific interviewers to specific sample units. Contact was manipulated by timing, spacing and prioritizing calls. The tailored fieldwork strategy was successful in significantly increasing representativeness, while maintaining the level of response and costs. Representativeness was determined by R-indicators.
Journal Article
RECRUITING A PROBABILITY SAMPLE FOR AN ONLINE PANEL: EFFECTS OF CONTACT MODE, INCENTIVES, AND INFORMATION
by
TOEPOEL, VERA
,
SCHERPENZEEL, ANNETTE
in
Computer assisted telephone interviews
,
Deferred expenses
,
Financial incentives
2012
An experiment was carried out to determine the optimal recruitment strategy for a new online household panel. The factors to be optimized were contact mode, incentive amount, timing of the incentive, content of the advance letter, and timing of the panel participation request. The experimental design took into account the \"naturally\" varying factor of whether or not the households involved had a known fixed landline. Contact was made by either telephone (CATI) or face-to-face (CAPI). The results showed equivalent contact and recruitment rates for CATI and CAPI for households with a known telephone number. The contact rate was substantially lower for households without a known telephone number, even when controlling for the effect of contact mode. The response rates were not affected by the content of the advance letter. Response rates were also independent of whether the nature of the panel study was explained before or after the recruitment interview was completed. All incentives were found to have much stronger effects on response rates when they were distributed with the advance letter (prepaid) than when they were paid later (promised). The highest response rate was found with a prepaid incentive of 10 euros. The 20-euro and 50-euro incentives did not substantially increase response rates beyond those seen at the 10-euro level. Moreover, in comparison to the 20-euro and 50-euro prepaid incentives and to the promised incentives, the estimated costs per registered household were lowest for the prepaid 10-euro incentive.
Journal Article
MORE POSITIVE OR MORE EXTREME? A META-ANALYSIS OF MODE DIFFERENCES IN RESPONSE CHOICE
by
FULTON, JENNA
,
TOURANGEAU, ROGER
,
YE, CONG
in
Answers
,
Client satisfaction
,
Comparative analysis
2011
Some researchers have argued that respondents give more extreme answers to questions involving response scales over the telephone than in other modes of data collection, but others have argued that telephone respondents give more positive answers. We conducted a meta-analysis based on 18 experimental comparisons between telephone interviews and another mode of data collection. Our analysis showed that telephone respondents are significantly more likely than respondents in other modes to give extremely positive answers (for example, the highest satisfaction ratings in a customer satisfaction survey) but are not more likely to give extremely negative responses. This tendency to give highly positive ratings appears to be related to the presence of an interviewer, and it may reflect respondents' reluctance to express bad news, a tendency some social psychologists have dubbed the MUM effect.
Journal Article
Determinants and consequences of smoke-free homes: findings from the International Tobacco Control (ITC) Four Country Survey
Objective: To report on prevalence, trends and determinants of smoke-free home policies in smokers’ homes in different countries and to estimate the effects of these policies on smoking cessation. Design: Two waves of the International Tobacco Control (ITC) Four Country Survey (ITC-4), a cohort survey of smokers conducted by telephone. Wave 1 was conducted in October/December 2002 with broadly representative samples of over 2000 adult (⩾ 18 years) cigarette smokers in each of the following four countries: Canada, the United States, the United Kingdom, and Australia, 75% of whom were followed up at Wave 2 on average seven months later. Key measures: Levels of smoking restrictions in homes (both waves). Results: Australian smokers were most likely to live in smoke-free homes and UK smokers least likely (34% v 15% at Wave 1). Levels of smoke-free homes increased between waves. Logistic regressions indicated that the main independent predictors of smokers reporting smoke-free homes or implementation of a smoke-free policy between waves included household factors such as having a child, particularly a young child, and having other non-smoking adults in the household. Positive attitudes to smoke-free public places and/or reported presence of smoke-free public places were independent predictors of having or implementing smoke-free homes, supporting a social diffusion model for smoking restrictions. Intentions to quit at Wave 1 and quitting activity between survey waves were associated with implementing bans between Waves 1 and 2. Presence of bans at Wave 1 was associated with significantly greater proportions of quit attempts, and success among those who tried at Wave 2. There was no significant interaction between the predictive models and country. Conclusions: Smoke-free public places seem to stimulate adoption of smoke-free homes, a strategy associated with both increased frequency of quit attempts, and of the success of those attempts.
Journal Article