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Scholars and practitioners from management and design address the challenges and issues of designing business from a design perspective. Designing Business and Management combines practical models and grounded theories to improve organizations by design. For designing managers and managing designers, the book offers visual and conceptual models as well as theoretical concepts that connect the practice of designing with the activities of changing, organizing and managing. The book zooms in on designing beyond products and services. It focuses on designing businesses with a particular onus on social business and social entrepreneurship. Designing Business and Management contributes to and enhances the discourse between leading design and management scholars; offers a first outline of issues, concepts, practices, methods and principles that currently represent the body of knowledge pertaining to designing business, with a special focus on perceiving business as a social activity; and explores the practices of designing and managing, their commonalities, distinctions and boundaries.

Public service is related to everyone’s life and future and directly feeds back on the development of society and the country. How to better shape and develop it is a critical issue for both individuals and groups. As the primary provider, the government plays a vital role in its creation, development, and transformation. In recent years, with the rapid development of human society, this field has been placed in the midst of new challenges. These are the difficulties that government departments urgently need to solve, and the traditional solutions have shown apparent inadequacies. Service design, as a powerful responder, is gradually emerging and playing an important role, influencing a series of dimensions from service innovation to social policies. The application of service design in government public services holds significant social value. However, related research remains in its infancy, needing a systematic theoretical framework. This paper focuses on government public service design and carries out systematic design research on it in order to realize the corresponding social and academic value. This paper established a theoretical framework for government public service design centered on the TB4D model, based on an in-depth study of the relevant literature, nearly 30 representative industry case studies, and three practical projects conducted by the author. The model integrates the TSLC operational mechanism model, the Behavior-Organization-Policy operational content model, the “3 + 1” development mode, and the method reference guide for government public service design based on the Double Diamond design process model. The letters and numbers in the model’s name sequentially represent these four components. Specifically, the TSLC operational mechanism model derives its name from the initials of four parts: trans-dimensional cognitive and thinking mode, systems thinking, learning interactive innovation process, and cultural regeneration and value shaping. The “3 + 1” development model denotes three forms of development centered on internal design capability and the form of joint development focused on external design capabilities. The TB4D model combines both theory and practice, yet to better illustrate its overall performance, this paper reverted to the practical domain. It quantitatively evaluated 20 complete projects, calculating the mean value and 95% confidence intervals to verify the model. The results demonstrate that the model is valid and possesses high industry representativeness, effectiveness, and universality. The organic operation of the model will provide systematic, innovative solutions to address the problems and challenges faced in the public service field, promoting the sustainable development of society. Since research in this area is still at an early stage, the theoretical model proposed here emphasizes its intrinsic principles and universal logic. It aims to provide foundational theoretical support for the development of this field and systematic guidance for relevant practices. As the industry evolves, the model’s content can be further refined and enriched to better reflect contemporary characteristics. Additionally, because this model serves as a foundational framework for the entire field, it can be further expanded to develop sub-models with local characteristics when applied to different regions.

\"Portfolio Design for Interiors teaches the aspiring interior designer how to create a professional quality portfolio. Using real examples of outstanding student portfolios, authors Harold Linton and William Engel demonstrate how to analyze, organize, problem-solve, and convey diverse types of visual and text information in various forms of historic, contemporary, and innovative styles. The text features a robust art program and examples of various presentation applications, including graduate study, employment, scholarships, grants, competitions, and fellowships. This is an accessible and comprehensive resource for students learning professional portfolio design\"-- Provided by publisher.

The landscape of service design is expanding and includes multiple layers of complexity. These dynamics influence how we teach and practice service design, particularly when designing with the public sector. The topics under investigation increasingly address relationships and broader societal challenges, the interplay between intangible and tangible, and visible and invisible materials in the design process. This inherent complexity can introduce ambiguity, leading to confusion among both design students and public sector partners. This paper centers on service design education in projects carried out in collaboration with the public sector, analyzing the components forming the final outputs at the delivery phase–namely, the service design deliverables. This is done by reviewing 45 student reports from a practice-based service design course in collaboration with a local municipality. Our findings show that while the intangible outputs have a significant role in defining the design proposal, the tangible gives an actionable form to the intangible through design interventions. Our proposed framework presents how intangible and tangible outputs work together in cycles shaping the service design deliverables. Our study further highlights the significance of creativity, adaptability, and systems design as core competencies in service design education and public sector practice.

Background Internationally, it is expected that health services will involve the public in health service design. Evaluation of public involvement has typically focused on the process and experiences for participants. Less is known about outcomes for health services. The aim of this systematic review was to a) identify and synthesise what is known about health service outcomes of public involvement and b) document how outcomes were evaluated. Methods Searches were undertaken in MEDLINE, EMBASE, The Cochrane Library, PsycINFO, Web of Science, and CINAHL for studies that reported health service outcomes from public involvement in health service design. The review was limited to high-income countries and studies in English. Study quality was assessed using the Mixed Methods Appraisal Tool and critical appraisal guidelines for assessing the quality and impact of user involvement in health research. Content analysis was used to determine the outcomes of public involvement in health service design and how outcomes were evaluated. Results A total of 93 articles were included. The majority were published in the last 5 years, were qualitative, and were located in the United Kingdom. A range of health service outcomes (discrete products, improvements to health services and system/policy level changes) were reported at various levels (service level, across services, and across organisations). However, evaluations of outcomes were reported in less than half of studies. In studies where outcomes were evaluated, a range of methods were used; most frequent were mixed methods. The quality of study design and reporting was inconsistent. Conclusion When reporting public involvement in health service design authors outline a range of outcomes for health services, but it is challenging to determine the extent of outcomes due to inadequate descriptions of study design and poor reporting. There is an urgent need for evaluations, including longitudinal study designs and cost-benefit analyses, to fully understand outcomes from public involvement in health service design.

Purpose Amid global uncertainty and systemic challenges, service design is increasingly recognized for its potential to drive meaningful change across societal and organizational contexts. The purpose of this viewpoint is to identify emerging themes, roles and competencies shaping the evolving service design practice, while examining its current scope, key challenges and transformative dynamics. It further offers a foundation for future research agendas aimed at advancing service design in a rapidly changing context. Design/methodology/approach Drawing on insights from 40 service design practitioners, encompassing both in-house and design consultancy professionals operating in the Nordics, the authors examine the key themes that characterize contemporary service design practice. Findings The authors organize the emerging themes in service design practice around materiality in service design, organizational logics, technological transformations, sustainable and inclusive futures and service designer as a professional identity. Practical implications This work highlights the need for service organizations, managers and design practitioners to recognize and respond to the evolving challenges of contemporary service design, such as shifting roles, emerging competencies and changing organizational conditions, while offering actionable insights for practitioners, educators and organizations using service designers. Originality/value This viewpoint lays out a future research agenda, emphasizing the role of academia in advancing knowledge in the identified service design practice themes.