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Purpose - The purpose of this article is to provide an interview with Jan Ginneberge and Martine Plompen.Design methodology approach - The paper provides an interview with Jan Ginneberge and Martine Plompen of the EFMD.Findings - The paper outlines the purpose of the EFMD's Excellence in Practice Award, discusses how the Award has developed since its foundation, and gives further detail on the 2012 awards.Originality value - The interview discusses the EFMD's Excellence in Practice Awards 2012.

This is the first of two volumes written to celebrate the 40th Anniversary of EFMD. Through an open-ended interview research process, it seeks to explore the perspectives and views of a wide range of experts drawn not only from the European environment but also from the United States and other global players in the management education field. Understanding the relations and interactions between the various actors in management education is fundamental to any rich analysis of the roles, value and purposes of management education as well as the unfulfilled promises in its evolution. The focus in this first volume is on the challenges, issues, themes and lessons learned in the 40 years of EFMD's evolution. The second volume will concentrate on the future of management education.

Purpose This study aims to examine the influence and behaviour of the European Financial Reporting Advisory Group (EFRAG)/European Commission, and the International Financial Reporting Standards (IFRS) Foundation/International Sustainability Standards Board in the standardisation of sustainability reporting arena and their implications for the Global Reporting Initiative’s (GRI) current position. Design/methodology/approach This paper draws on the arena concept, particularly the work of Renn (1992) and Georgakopoulous and Thomson (2008), to explore the EFRAG and the IFRS Foundation’s behaviour towards the standardisation of the sustainability reporting arena and their implications for the GRI’s current position. Further, the documents and public releases pertinent to the activities and output of the GRI, the EFRAG/European Commission and the IFRS Foundation are used. The documents are screened and analysed based on the key elements of arena concept that emerged, which includes “agenda, claims, network of bodies and group engaged, interaction and behaviour with arena issues (audience, materiality, scope and core priorities, purpose of reporting and relevance to sustainable development)”. Findings This study reveals the source of motivation and influence of the new standard setters in the sustainability reporting arena and documents the relevance of their behaviour as an actionable strategy to change the arena rule. Particularly, this paper demonstrates the perceived fall away from driving business behaviour towards the pursuit of sustainable development if the GRI and its standards cease to exist. Practical implications The pathway to achieve sustainable development and improve sustainability impact disclosure remains a debatable issue among policymakers and users of sustainability reporting standards. This study reconstructs the awareness of different dynamics at play inhibiting the harmonisation of sustainability reporting standardisation and the importance of the GRI in pursuing global sustainable development. Social implications The pattern of behaviour and agenda of sustainability institutions and influential standard setters harnessed in this paper are aimed at enabling the existence of the rules that can uphold the primary focus of the sustainability reporting arena, particularly in achieving global sustainable development. Originality/value This paper furthers the understanding of the importance of the GRI in upholding the key tenets and traditional agenda of sustainability reporting and sustainable development.

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the topics of the EFQM and Shingo Model, Corporate sustainability (CS), and the relationship between the excellence models and CS. Findings: Findings from the literature review indicate that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Research Limitation/Implication: There are still a restricted number of articles on the Shingo Model and on the relationship between the Shingo Model and CS, as well as, on the latest version of the EFQM Model and therefore on the relationship between this model version and CS, which presents a limitation to this paper. Originality/Value of paper: This paper contributes to filling the literature gap regarding the lack of studies evolving the EFQM 2020 model version and the Shingo Model, as well as its relationship with CS.

Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management Excellence Model and Six Sigma and Lean Six Sigma approaches in public organizations. Design/methodology/approach: A systematic literature review was conducted based on articles from three academic publishers (Emerald, Elsevier/Science Direct and Taylor & Francis). The 88 selected journal articles were published between 2004 and 2022 and documented the results of the quality tools. Findings: The effects of applying the models in the public sector are presented. From the literature review, specific findings were identified regarding the motivations of all areas of education and services and the challenges they face in applying the qualitative tool methodologies. The main topics discussed are the human factors involved in implementing quality tools. Research limitations/implications: An important limitation is that data were drawn from only three major journals and the authors did not always have access to all databases and peer-reviewed journals or to any review articles in languages other than English. Multiple keywords limited the article search, as qualitative tools have been widely used in the private sector but less so in the public sector. Practical implications: The results and limitations detailed in the study and presentation of the 88 articles will motivate academic researchers to further study the application of qualitative tools in the public sector and fill the knowledge gap caused by the limited publications on this topic. Originality/value: The European Foundation for Quality Management Excellence Model and the Six Sigma and Lean Six Sigma approaches have not been widely implemented in the public sector, and literature reviews are limited despite the increasing trend of their use in the sector in recent years. More future research in public administration is needed to determine the effects and limitations of implementing qualitative tools.

Abstract Purpose - This paper aims to determine the influence of the European Foundation for Quality Management (EFQM) excellence enablers on the financial, market and non-financial performance of the textile companies in Pakistan. [...]the mediating role of organizational learning culture is also tested in EFQM enablers and performance relationships. Among the different prevalent quality management models, the European Foundation for Quality Management (EFQM) excellence model entails significant importance as it contains all essential quality management practices that are regarded as necessary practices to achieve business excellence (Gomez et al., 2017; Kafetzopoulos etal., 2019). Besides improving business performance, quality management practices enable an organization to learn from its experiences and try new things to provide the best quality of service to its stakeholders. [...]the current study intends to address this limitation by empirically analyzing EFQM excellence enablers' effect on financial, non-financial, and market performance in Pakistan's textile industry. The researchers (Shafiq et al., 2019) also argue that the contradictory findings between quality management principles and practices are also different in cultural settings. [...]it is important to examine such a relationship in developing countries such as Pakistan and testify that the cultural role prevails in shaping financial, non-financial and market performance in the textile industry.

The Turkish low voltage switchgear sector is made up of several local and international companies. Generally, local companies operating in this sector try to get a competitive advantage by fabricating cheap products, in order to cope with the competition that focuses more on quality. What’s more, international corporations perform quality activities under the organization and control of their top-managements from abroad. Although VIKO is a local producer, it is a company willing to invest more in quality, as well as in research and development. VIKO company is the focus of this self-assessment study, since it lies at the conjunction of companies operating in this sector, it being a local company performing various quality enhancement activities. Simultaneously, the authors consider that this study shall prove useful to create an overview over the entire Turkish low voltage switchgear sector. The evaluation of the company and its core-activities was based upon nine criteria of the European Foundation for Quality Management (EFQM) Excellence Model, in order to identify the strengths, the weaknesses and aspects that require improvements. This is the first study worldwide performed in the low voltage switchgear sector and it is aimed at motivating other Turkish companies that operate in this sector to implement The European Foundation for Quality Management (EFQM) Excellence Model in their TQM activities (Total Quality Management).

Agriculture is one of the most climate-sensitive of all economic sectors. In many countries, such as in FYR Macedonia, the risks of climate change are an immediate and fundamental problem because the majority of the rural population depends either directly or indirectly on agriculture for their livelihoods. The risks of climate change to agriculture in FYR Macedonia cannot be effectively dealt with—and the opportunities cannot be effectively exploited—without a clear plan for aligning agricultural policies with climate change, developing the capabilities of key agricultural institutions, and making needed investments in infrastructure, support services and on-farm improvements. Developing such a plan ideally involves a combination of high-quality quantitative analysis, consultation with key stakeholders, particularly farmers and local agricultural experts, and investments in both human and physical capital. The experience of FYR Macedonia, highlighted in this work, shows that it is possible to develop a plan to meet these objectives—one that is comprehensive and empirically driven as well as consultative and quick to develop. The approach of this study is predicated on strong country ownership and participation, and is defined by its emphasis on \"win-win\" or \"no regrets\" solutions to the multiple challenges posed by climate change for farmers in FYR Macedonia. The solutions are measures that increase resilience to future climate change, boost current productivity despite the greater climate variability already occurring, and limit greenhouse gas emissions. Reducing The Vulnerability of FYR Macedonia's Agricultural Systems to Climate Change: Impact Assessment and Adaptation Options applies this approach to the FYR Macedonia with the goal of helping the country mainstream climate change adaptation into its agricultural policies, programs, and investments. The study projects impacts of climate change on agriculture across FYR Macedonia's three agro-ecological areas through forecast variations in temperature and rainfall patterns so crucial to farming. It offers a map for navigating the risks and realizing the opportunities, outlined through a series of consultations with local farmers. A detailed explanation of the approach is provided for those who would like to implement similar programs in other countries of Europe, Central Asia, or anywhere else in the world. This is one of four country studies that were produced under the World Bank's program, \"Reducing Vulnerability to Climate Change in European and Central Asian Agricultural Systems\". The other countries included in this series are Albania, Moldova, and Uzbekistan. The results from the four studies are consolidated in the book Looking Beyond the Horizon: How Climate Change Impacts and Adaptation Responses Will Reshape Agriculture in Eastern Europe and Central Asia website.

Purpose - This article aims to measure quality by applying the European Foundation for Quality Management (EFQM) excellence model at three different participation levels, in a Karachi teaching university dental hospital.Design methodology approach - The case study assessed the eight EFQM model excellence concepts as benchmarks for providing quality services: results orientation; customer focus; leadership and constancy of purpose; management by processes and facts; people development and involvement; continuous learning, innovation and improvement; partnership development; and corporate social responsibility. This study was conducted at Hamdard University Dental Hospital (HUDH), located in Karachi - part of the largest privately-owned university in Pakistan. Data were collected through in-depth interviews with internal stakeholders at three levels (management, faculty and student).Findings - Continuous learning, innovation and improvement; partnership development; and corporate social responsibility were satisfactorily represented.Research limitations implications - The EFQM assessment was limited to a single university dental hospital, hence findings cannot be generalized.Originality value - The article highlights that it is envisaged that this exercise will bring about a positive change in attitude and will stimulate institute staff to kick start the self assessment process and implement measures leading to better quality practices, thus establishing a continuous quality improvement cycle.