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"Excellence."
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An investigation of designing, developing and modifying business excellence frameworks
Purpose
This paper aims to investigate how business excellence (BE) custodians (BECs) design, develop and modify their BE frameworks (BEFs) and to provide a general framework for reviewing BEFs. The design process is important to understand as these BEFs are used to help organisations understand the components of BE to guide them towards world-class performance.
Design/methodology/approach
The first step was to identify all the BE awards (BEAs) worldwide and their BEFs by conducting a review of publicly available sources. This research was then limited to only those BEAs that were held no more than two years ago. Of these, 29 BECs (with active BEAs) in 26 countries agreed to participate in the research. Data was collected with the help of a survey and 13 BECs also undertook optional follow-up interviews.
Findings
In total, 56 countries and regions have 65 active BEAs with another 17 countries having BE initiatives. The EFQM excellence model and the Baldrige excellence framework are used by 37.7% and 14.5% of BECs worldwide, respectively. In total, 58.3% of the BECs review their BEFs once every three years or sooner, 100% of the BECs are confident in their BEFs’ fundamental concepts and 96.5% in their categories. There are fewer active BEAs now and the use of BE is potentially decreasing which suggests that more effort is required by the BECs in promoting BE.
Originality/value
This research collects data directly from the BECs on how BECs design and develop BEFs and provides a general framework for reviewing BEFs.
Journal Article
Bounce : Mozart, Federer, Picasso, Beckham, and the science of success
In this thoughtful, provocative book, a former Olympian persuasively demonstrates how sports offer powerful and often overlooked tools with which to explore fundamental subjects, including biology, morality, globalization, culture, gender, race, and economics.
Book
Protestors and counter-protestors clash in front of Boise City Hall
Counterprotesters assaulted Black Lives Matter demonstrators, including congressional candidate Joe Evans, in front of Boise City Hall in Idaho on July 2.
Streaming Video
Superhuman : life at the extremes of our capacity
In 1997, an endurance runner named Yiannis Kouros ran 188 miles in twenty-four hours. Akira Haraguchi, a sixty year-old man in Tokyo, can recite pi to the 100,000th decimal place. John Nunn was accepted to Oxford University at age 15, the youngest undergraduate in 500 years. After a horrific attack by her estranged husband, Carmen Tarleton was left with burns to over eighty percent of her body. One of her surgeons said her injuries \"were beyond anything we have ever seen.\" After a three-month coma, multiple skin grafts, and successful face transplant, Tarleton is now a motivational speaker. What does it feel like to be exceptional? And what does it take to get there? Why can some people achieve greatness when others can't, no matter how hard they try? Just how much potential does our species have? Evolutionary biologist Rowan Hooper has the answers. In Superhuman he takes us on a breathtaking tour of the peaks of human achievement that shows us what it feels like to be extraordinary--and what it takes to get there. Drawing on interviews with these \"superhumans\" and those who have studied them, Hooper assesses the science and genetics of peak potential. His case studies are as inspirational as they are varied, highlighting feats of endurance, strength, intelligence, and memory. Superhuman is a fascinating, eye-opening, and inspiring celebration for anyone who ever felt that they might be able to do something extraordinary in life, for those who simply want to succeed, and for anyone interested in the sublime possibilities of humankind.
BOOK
Pursuing nursing excellence
As part of the continuous commitment to excellence, organizations pursue certification and designation programs focused on improving the work environment, advancing practice, and attaining a status of distinction and the highest level of recognition. Through these programs, nurses are recognized for their contributions to their work environment and care delivery. This is important for nurses' professional and personal fulfillment, job satisfaction, and retention; such recognition can occur at the individual, unit, or organizational level. Some programs are focused on specialty areas such as critical care, medical-surgical, psychiatry and stroke. The American Nurses Credentialing Center (ANCC) established the Magnet Recognition Program and Pathway to Excellence, two programs which recognize nursing excellence.
Journal Article
Diversity and excellence in higher education : can the challenges be reconciled?
Diversity and excellence in higher education seem to be conflicting concepts. Nevertheless, they are dynamic and closely intertwined - indeed they may even require each other. The book brings together insights from ten different countries to analyse these multi-facetted phenomena and discuss how they may be reconciled. To set the overall context, it critically addresses markets and managerialism, whilst foregrounding the dangers of certain behavior that European countries are currently, though often unwisely, copying from the U.S. In a mass higher education system, the social basis of the student body diversifies - a fact that creates new challenges for planners and managers. The authors' study of diversity concentrates particularly upon issues of equity and justice for students, addressing their life cycle transitions from school to higher education, degree completion, postgraduate education and employability. It also considers challenges posed by diversification at the institutional level, encompassing changes in management, leadership, governance and performance assessment. It addresses attempts to achieve excellence by selectivity, thereby contributing to the stratification of university systems; and it explores attempts to achieve excellence by merging smaller institutions to form larger entities. The book's overall conclusion is that diversity and excellence are not necessarily enemies but relatives who cannot escape the bond between them.
Book
What makes excellence models excellent: a comparison of the American, European and Japanese models
PurposeThis paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.Design/methodology/approachUsing an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.FindingsSignificant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.Practical implicationsThe findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.Originality/valueThis paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.
Journal Article
The real work : on the mystery of mastery
\"In The Real Work--the term magicians use for the accumulated craft that makes for a great trick--Gopnik becomes a dedicated student of several masters of their craft: a classical painter, a boxer, a dancing instructor, a driving instructor, and others. Rejecting self-help bromides and bullet points, he nevertheless shows that the top people in any field share a set of common qualities and methods. For one, their mastery is always a process of breaking down and building up--of identifying and perfecting the small constituent parts of a skill and the combining them for an overall effect greater than the sum of those parts. For another, mastery almost always involves intentional imperfection--as in music, where vibrato, a way of not quite landing on the right note, carries maximum expressiveness. Gopnik's simplest and most invigorating lesson, however, is that we are surrounded by mastery. Far from rare, mastery is commonplace, if we only know where to look: from the parent who can whip up a professional strudel to the social worker who--in one of the most personally revealing passages Gopnik has ever written--helps him master his own demons. Spirited and profound, The Real Work will help you understand how mastery can happen in your own life--and, significantly, why each of us relentlessly seeks to better ourselves in the first place\"-- Provided by publisher
Book
Lean Six Sigma: yesterday, today and tomorrow
Purpose
The purpose of this paper is to share the experiences and perspectives of three practitioners from two continents on the subject of Lean Six Sigma (LSS) from both academic and industrial viewpoints. The authors of the paper have each been working on the topic of LSS over the past 15 years and have contributed over 150 journal and conference papers to the topics of lean and Six Sigma.
Design/methodology/approach
The approach is to synthesize the practical experiences and research conducted by three authorities on the topic of LSS. In addition, relevant secondary data have also been used in the sections where and when appropriate.
Findings
The authors initially present the history of LSS emphasizing the importance of integration of the two most effective process excellence methodologies over the past 30 years. The authors also report the current trends of LSS in organizations as well as the emerging future trends. They argue that LSS will continue to grow and evolve across the globe for several years.
Practical implications
The paper is intended to be equally useful to both academics and practitioners who are interested on the topic of LSS. From a pure practical standpoint, the paper provides an overview of the past, present and future trends of LSS as a powerful business strategy and problem-solving methodology for all industrial sectors, irrespective of their size and nature. The documentation of the history and recent developments in LSS should be useful to researchers in academia.
Originality/value
In authors’ best knowledge, there are no recent journal articles which cover all the three of these aspects; the past, the present and the future of LSS. This paper presents the above three aspects in a unique manner and addresses the gap between the current state and future directions of LSS.
Journal Article