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"Finanzdienstleistung"
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What is wrong with Islamic economics? : analysing the present state and future agenda
What is wrong with Islamic economics? takes an objective look at the state of the art in Islamic economics and finance. It analyses reasons for perceived stagnation and also suggests a way forward. As well as probing various myths, the book presents several innovative ideas and a methodology for developing the subject on new foundations. It also highlights weaknesses in the conventional position on prohibition of interest, which has led Islamic banks devise a series of legal tricks. The author notes how the original aim of devising a new brand of banking has become less prominent whilst.
Book
From Intention to Adequate Emergency Fund Savings through Fintech Use: Evidence from a Survey Study
This study applied the theory of planned behavior and the technology acceptance model to investigate consumers' adequate emergency fund savings through fintech use. A structural equation model (SEM) with a confirmatory factor analysis was employed to analyze primary data from a sample of 453 responses collected in July 2021. The results showed that subjective norms and perceived behavioral control were positively associated with the intention to use fintech for emergency fund savings, respectively. Perceived behavioral control showed a positive direct relationship with adequate emergency fund savings. Intention to use fintech for emergency fund savings showed a positive relationship with using savings apps and websites. However, only savings website use was positively associated with adequate emergency fund savings. The results suggest that fintech use – a bridge – connects between intentions to use fintech to save and adequate emergency fund savings. The findings shed light on empirical evidence in the current literature regarding the importance of fintech use in the financial services market. Financial institutions, financial advisors, and policymakers should be aware of the significance of fintech use in consumers' financial behaviors.
Journal Article
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
PurposeThe automation of services is rapidly growing, led by sectors such as banking and financial investment. The growing number of investments managed by artificial intelligence (AI) suggests that this technology-based service will become increasingly popular. This study examines how customers' technology readiness and service awareness affect their intention to use analytical AI investment services.Design/methodology/approachHypotheses were tested with a data set of 404 North American-based potential customers of robo-advisors. In addition to technology readiness dimensions, the potential customers' characteristics were included in the framework as moderating factors (age, gender and previous experience with financial investment services). A post-hoc analysis examined the roles of service awareness and the financial advisor's name (i.e., robo-advisor vs. AI-advisor).FindingsThe results indicated that customers' technological optimism increases, and insecurity decreases, their intention to use robo-advisors. Surprisingly, feelings of technological discomfort positively influenced robo-advisor adoption. This interesting finding challenges previous insights into technology adoption and value co-creation as analytical AI puts customers into a very passive role and reduces barriers to technology adoption. The research also analyzes how consumers become aware of robo-advisors, and how this influences their acceptance.Originality/valueThis is the first study to analyze the role of customers' technology readiness in the adoption of analytical AI. The authors link the findings to previous technology adoption and automated services' literature and provide specific managerial implications and avenues for further research.
Journal Article
Financial service access and agriculture commercialization of smallholder rice growers in Kilombero District
The study was conducted in Tanzania to assess the effect of financial service access on the agricultural commercialization of smallholder rice growers in Kilombero under the moderating effect of institutional cultural cognition. Primary data were collected from 397 smallholder farmers, and after data cleaning, we remained with 358 responses subjected to regression analysis. Data were analyzed using hierarchical multiple regression analysis with the help of IBM SPSS software. The findings revealed that financial service access significantly positively affected commercialization. Also, the results confirm that institutional cultural cognition has a significant negative moderation effect on the relationship between financial inclusion and agriculture commercialization. The results suggest that reducing cultural cognition can increase financial service access. So, if the wrong perception and beliefs of the poor and marginalized society toward formal financial services can be reduced, then access to formal financial services will be increased, thus improving the level of agriculture commercialization. Also, we recommend that policymakers and the government set policies to reduce the cost of accessing financial services and enhance financial services availability.
Journal Article
On the Fintech Revolution
The financial services industry has been experiencing the recent emergence of new technology innovations and process disruptions. The industry overall, and many fintech start-ups are looking for new pathways to successful business models, the creation of enhanced customer experience, and approaches that result in services transformation. Industry and academic observers believe this to be more of a revolution than a set of less influential changes, with financial services as a whole due for major improvements in efficiency, customer centricity, and informedness. The long-standing dominance of leading firms that are not able to figure out how to effectively hook up with the “Fintech Revolution” is at stake. We present a new fintech innovation mapping approach that enables the assessment of the extent to which there are changes and transformations in four areas of financial services. We discuss: operations management in financial services and the changes occurring; technology innovations that have begun to leverage the execution and stakeholder value associated with payments, cryptocurrencies, blockchain, and cross-border payments; multiple innovations that have affected lending and deposit services, peer-to-peer (P2P) lending, and social media use; issues with respect to investments, financial markets, trading, risk management, robo-advisory and services influenced by blockchain and fintech innovations.
Journal Article
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
PurposeThe objective of this study is to provide a systematic review of the literature on artificial intelligence (AI) in customer-facing financial services, providing an overview of explored contexts and research foci, identifying gaps in the literature and setting a comprehensive agenda for future research.Design/methodology/approachCombining database (i.e. Scopus, Web of Science, EBSCO, ScienceDirect) and manual journal search, the authors identify 90 articles published in Australian Business Deans Council (ABDC) journals for investigation, using the TCCM (Theory, Context, Characteristics and Methodology) framework.FindingsThe results indicate a split between data-driven and theory-driven research, with most studies either adopting an experimental research design focused on testing the accuracy and performance of AI algorithms to assist with credit scoring or investigating AI consumer adoption behaviors in a banking context. The authors call for more research building overarching theories or extending existing theoretical perspectives, such as actor networks. More empirical research is required, especially focusing on consumers' financial behaviors as well as the role of regulation, ethics and policy concerned with AI in financial service contexts, such as insurance or pensions.Research limitations/implicationsThe review focuses on AI in customer-facing financial services. Future work may want to investigate back-office and operations contexts.Originality/valueThe authors are the first to systematically synthesize the literature on the use of AI in customer-facing financial services, offering a valuable agenda for future research.
Journal Article
Impact of the usage of social media in the workplace on team and employee performance
How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
Paper
Financial risk management instruments and performance of hydro-power projects in Kenya
This paper aims (i) to establish the extent to which alternative risk transfer influence the performance of hydroelectric energy projects in Kenya, (ii) to examine how Contingent capital influence the performance of hydroelectric energy projects in Kenya, (iii) to To assess the extent to which Credit enhancement influence performance of hydroelectric energy projects in Kenya, (iv) to determine the extent to which Hedging derivatives influence performance of hydroelectric energy projects in Kenya, (v) to examine how Insurance influence performance of hydroelectric energy projects in Kenya. The study adopted the pragmatism paradigm, mixed-method approach, and descriptive correlational survey design while questionnaires and interview guide were used to collect quantitative and qualitative data from a census of 94 participants. This study recommends that project management and policymakers should integrate appropriate financial risk management instruments to improve the performance of hydroelectric energy projects besides developing targeted policies for strengthening the implementation of the financial risk management instruments to boost investors and lenders confidence
Journal Article
How do banks interact with fintech startups?
The increasing pervasiveness of technology-driven firms that offer financial services has led to growing pressure on traditional banks to modernize their core business activities and services. Many banks tackle the challenges of digitalization by cooperating with startup firms that offer technology-driven financial services and novel service packages (fintechs). In this article, we examine which banks typically collaborate with fintechs, how intensely they do so, and which form of alliance they prefer. Using hand-collected data covering the largest banks from Canada, France, Germany, and the United Kingdom, we provide detailed evidence on the different forms of alliances occurring in practice. We show that banks are significantly more likely to form alliances with fintechs when they pursue a well-defined digital strategy and/or employ a chief digital officer. Moreover, in line with incomplete contract theory, we find that banks more frequently invest in small fintechs but often build product-related collaborations with larger fintechs.
Journal Article