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"Healthcare experiences"
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A mixed-methods program evaluation of the Alda Healthcare Experience- a program to improve healthcare team communication
by
Bojsza, Elizabeth
,
Dobias, Mallory
,
Cohen, Katherine
in
A mixed-methods program evaluation of the Alda Healthcare Experience- a program to improve healthcare team communication
,
Advancing healthcare systems with interprofessional education and collaboration
,
Alda healthcare experience
2022
Background
Communication among interprofessional healthcare worker teams is critical to ensure a thriving and resilient workforce. We will evaluate the implementation and effectiveness of the Alda Healthcare Experience (AHE), a novel medical improvisation (improv) workshop designed to improve interprofessional communication skills among healthcare professionals. The AHE workshop includes a two-hour experiential training workshop led by an improv specialist and a clinical co-facilitator. In July 2022 we began implementing the AHE workshop by training 18 clinical co-facilitators who will co-facilitate the workshops for 550 healthcare workers from five hospital departments at Stony Brook University Hospital over the course of a year and a half. Using mixed-methods, we will conduct an Effectiveness-Implementation Hybrid Design project that includes an outcome evaluation (effectiveness) and a process evaluation (implementation).
Methods
Our outcome evaluation will assess the impact of the AHE workshop on short- and long-term improvement in interprofessional communication, stress, and professional fulfillment. The process evaluation component will examine programmatic, organizational, and individual facilitators or barriers to effective implementation of the AHE workshop. Qualitative methods will include dimensional analysis employing individual interviews of 20–40 AHE Project Participants, 5–10 Selected Informants, and all the clinical co-facilitators. Quantitative methods will use a quasi-experimental longitudinal design with an intervention group and surveillance of a control group (wait-list) and repeated assessments using validated instruments measuring communications skills, professional fulfillment, stress, burnout, uncertainty tolerance, and teamwork.
Discussion
Effective and efficient communication within healthcare teams is fundamental to building team cohesion that, in turn, supports individual resilience and builds positive organizational culture. The AHE program is an innovative approach to improve interprofessional healthcare communication and reduce healthcare worker burnout. In addition to institutional buy-in, rigorous evaluations of medical improv programs are necessary as a critical step in making such programs scalable.
Trial registration
N/A
Journal Article
Noma: Experiences of Survivors, Opinion Leaders and Healthcare Professionals in Burkina Faso
by
Ngoyi-Bukonda Zacharie
,
Maïna Sani Malam Grema
,
Moubassira Kagoné
in
Community
,
community; experiences; healthcare professionals; noma; opinion leaders; survivors
,
Data collection
2022
The scientific literature on noma (Cancrum Oris) has clearly increased in recent decades, but there seems to have been limited analysis of issues around the psycho-social impacts of this disease. Even when these issues have been addressed, the focus has tended to be on patient experiences, whereas the community dimension of the disease and the role of healthcare professionals and community leaders in mitigating these impacts remain largely unexplored. A study in the form of semi-directed interviews with 20 noma survivors and 10 healthcare professionals and community leaders was conducted between January and March 2021 in Burkina Faso with the aim of describing the experiences of noma survivors, generating knowledge about living with the burden of the disease and understanding the attitudes of community leaders towards the disease. The results reveal that noma is a disease that affects economically vulnerable populations and leads to extreme household poverty. As far as treatment is concerned, patients tend to turn to practitioners of both traditional and modern medicine. Within communities, noma survivors face discrimination and stigma. The study highlighted a lack of information and knowledge about noma. However, surgical operations lead to patient satisfaction and these remain one of the coping strategies used to tackle the stigma and discrimination. The recommendations set out in this article are aimed firstly at stepping up research into the psycho-social impacts of noma, and secondly at considering these impacts in regional programmes and national plans to combat the disease.
Journal Article
Hospital healthcare experiences of children and young people with life-threatening or life-shortening conditions, and their parents: scoping reviews and resultant conceptual frameworks
by
Mukherjee, Suzanne
,
Richardson, Natalie
,
Beresford, Bryony
in
Adolescent
,
Beliefs, opinions and attitudes
,
Brief, Resolved, Unexplained Event
2023
Background
Patient experience is a core component of healthcare quality. Patient-reported experience measures (PREMs) are increasingly used to assess this, but there are few paediatric PREMs. This paper reports the first stage of developing two such measures, one for children and young people (0–18 years) (CYP) with a life-threatening or life-shortening condition (LT/LSC), and one for their parents. It comprised parallel scoping reviews of qualitative evidence on the elements of health service delivery and care that matter to, or impact on, CYP (Review 1) and parents (Review 2).
Methods
Medline and PsychINFO (1/1/2010 – 11/8/2020) and CINAHL Complete (1/1/2010 – 4/7/2020) were searched and records identified screened against inclusion criteria. A thematic approach was used to manage and analyse relevant data, informed by existing understandings of patient/family experiences as comprising aspects of staff’s attributes, their actions and behaviours, and organisational features. The objective was to identity the data discrete elements of health service delivery and care which matter to, or impact on, CYP or parents which, when organised under higher order conceptual domains, created separate conceptual frameworks.
Results
18,531 records were identified. Sparsity of data on community-based services meant the reviews focused only on hospital-based (inpatient and outpatient) experiences. 53 studies were included in Review 1 and 64 in Review 2. For Review 1 (CYP), 36 discrete elements of healthcare experience were identified and organized under 8 higher order domains (e.g. staff’s empathetic qualities; information-sharing/decision making; resources for socializing/play). In Review 2 (parents), 55 elements were identified and organized under 9 higher order domains. Some domains were similar to those identified in Review 1 (e.g. professionalism; information-sharing/decision-making), others were unique (e.g. supporting parenting; access to additional support).
Conclusions
Multiple and wide-ranging aspects of the way hospital healthcare is organized and delivered matters to and impacts on CYP with LT/LSCs, and their parents. The aspects that matter differ between CYP and parents, highlighting the importance of measuring and understanding CYP and parent experience seperately. These findings are key to the development of patient/parent experience measures for this patient population and the resultant conceptual frameworks have potential application in service development.
Journal Article
Termination of pregnancy for fetal anomaly: a systematic review of the healthcare experiences and needs of parents
by
Heaney, Suzanne
,
Aventin, Áine
,
Tomlinson, Mark
in
Abortion
,
Congenital abnormalities
,
Fetal anomaly
2022
Background
Improved technology and advances in clinical testing have resulted in increased detection rates of congenital anomalies during pregnancy, resulting in more parents being confronted with the possibility of terminating a pregnancy for this reason. There is a large body of research on the psychological experience and impact of terminating a pregnancy for fetal anomaly. However, there remains a lack of evidence on the holistic healthcare experience of parents in this situation. To develop a comprehensive understanding of the healthcare experiences and needs of parents, this systematic review sought to summarise and appraise the literature on parents’ experiences following a termination of pregnancy for fetal anomaly.
Review question
What are the healthcare experiences and needs of parents who undergo a termination of pregnancy following an antenatal diagnosis of a fetal anomaly?
Methods
A systematic review was undertaken with searches completed across six multi-disciplinary electronic databases (Medline, Embase, PsycINFO, CINAHL, Web of Science, and Cochrane). Eligible articles were qualitative, quantitative or mixed methods studies, published between January 2010 and August 2021, reporting the results of primary data on the healthcare experiences or healthcare needs in relation to termination of pregnancy for fetal anomaly for either, or both parents. Findings were synthesised using Thematic Analysis.
Results
A total of 30 articles were selected for inclusion in this review of which 24 were qualitative, five quantitative and one mixed-methods. Five overarching themes emerged from the synthesis of findings: (1) Contextual impact on access to and perception of care, (2) Organisation of care, (3) Information to inform decision making, (4) Compassionate care, and (5) Partner experience.
Conclusion
Compassionate healthcare professionals who provide non-judgemental and sensitive care can impact positively on parents’ satisfaction with the care they receive. A well organised and co-ordinated healthcare system is needed to provide an effective and high-quality service.
Trial Registration:
PROSPERO registration number:
CRD42020175970
.
Journal Article
Barriers to correct pronoun usage in healthcare settings
2024
Background
Using correct pronouns is an impactful way to establish affirming environments for transgender and nonbinary (TGNB) patients. However, physicians often report struggling with this.
Objective
This study set out to conduct an initial root cause analysis of factors contributing to medical students and physicians failing to use TGNB patients’ correct pronouns.
Methods
A 10-item Qualtrics survey was sent to medical students, residents, and physicians practicing in Central Ohio. Participants were asked to describe perceived challenges or barriers colleagues have regarding correctly using TGNB patients’ correct pronouns. A directed content analysis of participant responses was performed utilizing a fishbone diagram root cause analysis tool as a basis for conceptualizing and categorizing barriers. All coding was completed by independent reviewers utilizing a consensus reconciliation methodology.
Results
Of 928 survey respondents, 763 met the study inclusion criteria, of which 453 provided analyzable responses. Of these 453, attendings with five or more years of practice (32.5%) and medical students (27.4%) made up the two largest demographic categories. 1.7% of respondents identified as transgender, nonbinary, and/or genderqueer, and 64% identified as heterosexual/straight. Five core barrier categories were identified: documentation, patient care, environment, knowledge, and individuals. Sub-categories were also identified, including lack of documentation, discomfort, medical culture, lack of standardization, prejudice, and assumptions.
Conclusion
The study identifies important barriers to medical professionals correctly using TGNB patients’ pronouns. The root cause analysis conducted as part of this study demonstrates the necessity of multi-pronged, system-level interventions to support ensuring TGNB patients are addressed using the correct pronouns.
Journal Article
Towards zero discrimination: a survey on HIV-related stigma and discrimination among healthcare providers in a medical center in Southern Taiwan
by
Wang, Hui-Chuan
,
Tang, Hung-Jen
,
Liao, Chia-Te
in
Acquired immune deficiency syndrome
,
Adult
,
AIDS
2025
Background HIV-related stigma and discrimination among healthcare providers deter people living with or at high risk of HIV (PLHIV and key populations) from seeking and adhering to care. Understanding its determinants is essential for targeted interventions. Methods We administered the validated Measuring HIV Stigma and Discrimination Among Workers in Health Facilities Questionnaire to staff of an HIV-designated teaching hospital in Taiwan. Descriptive statistics were followed by multivariable logistic regression models adjusting for gender, age, years in service, infectious diseases ward experience, the number of PLHIV cared for in the past 12months and personal training program. Model diagnostics included variance inflation factors and Hosmer-Lemeshow tests. A post-stratification weighting sensitivity analysis was performed to correct the 84% female sample toward the hospital's 70% female workforce. Results Of 550 respondents, 42% had cared for PLHIV in the previous year, and 8.4% worked in the infectious diseases ward. Unnecessary precautions were reported by 90.1%, worry about occupational HIV acquisition by 83.3%, negative attitudes toward PLHIV by 70.2%, professional refusal toward key populations by 38.0% and observed discriminatory behaviors by 34.7%. In adjusted analyses, HIV-related training was associated with lower fear of infection (aOR 0.35), reduced observed stigma (aOR 0.50) and higher willingness to serve key populations (aOR 2.36). Infectious diseases ward experience also reduced fear (aOR 0.38). Age showed a marginal protective effect on fear, whereas gender and prior contact with PLHIV were not significant. Weighted estimates were consistent, supporting robustness of findings. Conclusions HIV-related stigma remains pervasive among healthcare providers, with lack of HIV-specific training and limited clinical exposure being risk factors. Tailored education, ongoing surveillance and further interventions are urgently needed within healthcare facilities to promote a friendly medical environment for equitable care for PLHIV.
Journal Article
Exploring the Experience of Healthcare-Related Epistemic Injustice among People with Myalgic Encephalomyelitis / Chronic Fatigue Syndrome
by
Hunt, Joanne
,
Runacres, Jessica
,
Sheffield, David
in
Biomedicine
,
Chronic fatigue syndrome
,
Debates
2024
Myalgic encephalomyelitis / chronic fatigue syndrome (ME/CFS) is a chronic, disabling yet clinically “contested” condition, previously theorised through a lens of epistemic injustice. Phenomena conceptually close to epistemic injustice, including stigma, are known to have deleterious consequences on a person’s health and life-world. Yet, no known primary studies have explored how people with ME/CFS experience healthcare through a lens of epistemic injustice, whilst a dearth of research explicitly exploring healthcare-related injustice from a patient perspective has been noted. This qualitative study seeks to address this gap. Semi-structured interviews and interpretative phenomenological analysis (IPA) were used to explore the experiences of five people with ME/CFS in the UK, vis-à-vis healthcare-related epistemic injustice. One superordinate theme is presented, “Being de-centred in patient-centred care,” alongside two sub-themes: “Struggling for epistemic-existential validation” and “Negotiating socio-epistemic hierarchies, politics and ‘power’.” Findings suggest that healthcare-related epistemic injustice may differentially impact according to the patient’s social positionality (here, notably gender), and that a potential pathway of existential harm operates through threats to identity and personhood. Findings also indicate that cultural and political factors may further epistemic injustice in healthcare. Finally, epistemic injustice impacting as a chronic stressor cannot be ruled out and is worthy of further research. The experience of healthcare-related epistemic injustice can carry far-reaching yet varied consequences for patients. Future research should consider drawing upon more socio-demographically diverse samples and an intersectional approach is recommended. Further exploration of structural drivers of epistemic injustice may highlight a need for politically and socio-culturally cognisant clinical approaches.
Journal Article
A scoping review of the perinatal healthcare experiences of Indigenous childbearing people
by
Spurr, Shelley
,
Darcha, Rosina
,
Bally, Jill M. G.
in
Beliefs, opinions and attitudes
,
Care and treatment
,
Childbearing people
2025
Background
Globally, perinatal healthcare access, quality, and outcomes significantly vary between Indigenous and non-Indigenous childbearing people. This situation is precipitated by systemic barriers emanating from the longstanding effects of colonialization. Despite ongoing awareness of culturally safe perinatal care, Indigenous childbearing people continue to have challenging experiences. The purpose of this scoping review was to explore the perinatal healthcare experiences of Indigenous childbearing people to identify research gaps and inform future nursing/midwifery interventions to improve the challenges of engaging in perinatal healthcare in this population.
Methods
The scoping review framework of Arksey and O’Malley was used in this study by searching, retrieving, and analyzing research papers from CINAHL, Ovid/Medline, PsycINFO, PubMed, and Web of Science.
Results
Thirteen peer-reviewed articles published between 2002 and 2021 were analyzed. The experiences of Indigenous childbearing people who sought care during the perinatal period had their experiences classified into positive, negative, complex, and mediating. This scoping review reiterated the need for culturally safe healthcare, preferably delivered by Indigenous healthcare professionals in healthcare facilities situated in Indigenous communities.
Conclusion
It is crucial to further explore the perinatal healthcare experiences of Indigenous childbearing people through in-depth qualitative research to develop culturally safe interventions, especially when life-limiting illnesses or life-threatening illnesses (LLIs/LTIs) occur.
Implications
Overall, completion of this scoping review revealed the need for a comprehensive healthcare system transformation that addresses the needs of childbearing Indigenous families.
Journal Article
Experiences Related to Patients and Families’ Expression of Spiritual Needs or Spiritual Support Within Healthcare Settings During the COVID-19 Pandemic
2022
The aim of this review was to explore the evidence surrounding patients and families’ expression of spirituality, spiritual needs or spiritual support within healthcare settings during the COVID-19 pandemic from the perspective of nursing practice. While there is a plethora of research and publications related to COVID-19 and there are reports of increasing attention to nurses’ psychological distress, there is little understanding of experiences related to patients’ expression of spirituality, spiritual needs or spiritual support within healthcare settings during the COVID-19 pandemic. A scoping review was conducted to search and select potential studies and undertake data extraction and synthesis. Twenty-one studies published between March 2020 and August 2021 were identified. Themes and subthemes that emerged from analysis of the studies included spiritual needs, new awareness of spiritual needs and spiritual interventions, chaplaincy referrals, and improved well-being. The potential requirement for spiritual care during these times has anecdotally never been greater. At the same time the existent ethical challenges persist, and nurses remain reticent about the topic of spirituality. This is evident from the clear lack of attention to this domain within the published nursing literature and a limited focus on spiritual care interventions or the experiences and spiritual needs of patients and their families. Greater attention is needed internationally to improve nurses’ competence to provide spiritual care and to develop and advance nursing and research practice in the field of spiritual care.
Journal Article