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"Human-centered design"
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Mobile computer usability : an organizational personality perspective
The central thesis of this book is that to understand and enhance the usability of mobile computers, we must understand the union and continuity of the user's sociological (organizational) and psychological (personal) circumstances. Union and continuity constitute relationships that are not well understood because previous researchers have not approached mobile usability from these premises to explain them. The book seeks to explain the relationship between the user's sociological and psychological circumstances into a unified epistemology of mobile usability. The book's contributions are important because the nature of mobile computers and contemporary work practices induces the increasing inclusion of the user's cognitive needs of existence (psychological frame) into the human-computer dyad that determines mobile usability. These union and continuity relationships are important for those who design, implement and manage mobile information systems in organisations and society. The contributions are also timely because mobile computing is increasingly becoming a predominant aspect of contemporary computing in organisations and society. The book's epistemology of mobile usability also suggests practical guidelines for the design, management, and implementation of mobile information systems in organisations and society.
Book
Examining the impact of human‐centered design in the language curriculum: A new framework for medical Spanish
This mixed‐methods study examines the impact on student learning outcomes of integrating human‐centered design (HCD) in a college‐level medical Spanish course. The course contextualized language learning within a broader analysis of systemic factors contributing to health inequities and invited students to explore solutions to healthcare barriers affecting US Latinx communities. The study addresses two research questions: (1) How did the instructional toolkit support students' understanding of the interplay between language and culture in the health and wellness of US Latinx communities? and (2) What was the impact of the toolkit on student learning? Findings indicate that students enhanced their ability to communicate in Spanish about health‐related topics and deepened their understanding of how languages and cultures intersect with the health and wellness of US Latinx communities. The study highlights the potential of HCD as an effective pedagogical tool in language education across various levels and content areas.
Journal Article
Design for how people think : using brain science to build better products
User experience doesn't happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your customers think so you can create products or services with an exceptional experience. Corporate leaders, marketers, product owners, and designers will learn how cognitive processes from different brain regions form what we perceive as a singular experience. Author John Whalen shows you how anyone on your team can conduct \"contextual interviews\" to unlock insights. You'll then learn how to apply that knowledge to design brilliant experiences for your customers.
Book
An 11-Item Measure of User- and Human-Centered Design for Personal Health Tools (UCD-11): Development and Validation
Researchers developing personal health tools employ a range of approaches to involve prospective users in design and development.
The aim of this paper was to develop a validated measure of the human- or user-centeredness of design and development processes for personal health tools.
We conducted a psychometric analysis of data from a previous systematic review of the design and development processes of 348 personal health tools. Using a conceptual framework of user-centered design, our team of patients, caregivers, health professionals, tool developers, and researchers analyzed how specific practices in tool design and development might be combined and used as a measure. We prioritized variables according to their importance within the conceptual framework and validated the resultant measure using principal component analysis with Varimax rotation, classical item analysis, and confirmatory factor analysis.
We retained 11 items in a 3-factor structure explaining 68% of the variance in the data. The Cronbach alpha was .72. Confirmatory factor analysis supported our hypothesis of a latent construct of user-centeredness. Items were whether or not: (1) patient, family, caregiver, or surrogate users were involved in the steps that help tool developers understand users or (2) develop a prototype, (3) asked their opinions, (4) observed using the tool or (5) involved in steps intended to evaluate the tool, (6) the process had 3 or more iterative cycles, (7) changes between cycles were explicitly reported, (8) health professionals were asked their opinion and (9) consulted before the first prototype was developed or (10) between initial and final prototypes, and (11) a panel of other experts was involved.
The User-Centered Design 11-item measure (UCD-11) may be used to quantitatively document the user/human-centeredness of design and development processes of patient-centered tools. By building an evidence base about such processes, we can help ensure that tools are adapted to people who will use them, rather than requiring people to adapt to tools.
Journal Article
Designing voice user interfaces : principles of conversational experiences
\"Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you're designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI's performance and improve upon it\"--Back cover.
Book
Students' Ways of Experiencing Human-Centered Design
Background Design is a central and distinguishing activity of engineering and one of the core criteria for evaluating and accrediting engineering programs. Design is also a subject area that poses many challenges for faculty, and incorporating human‐centered design approaches—approaches in which designers have as a focus the people they are designing for—poses additional challenges. Human‐centered approaches to design contribute to innovations in engineering design and have been shown to increase productivity, improve quality, reduce errors, improve acceptance of new products, and reduce development costs. In today's globally competitive economy, it is more important than ever to develop effective design skills within the undergraduate years. Purpose (Hypothesis) Before effective design learning experiences to develop the skills needed for human‐centered design can be created, an understanding of the ways in which students understand and experience human‐centered design is needed. This study addresses this need by investigating the qualitatively different ways in which students experience human‐centered design. Design/Method A phenomenographic framework was used to guide the methodology of the study while the literature and research on human‐centered design informed the construction of the study and provided ways to interpret the data and situate the findings. Thirty‐three student designers from a variety of academic contexts were interviewed using a semi‐structured, open‐ended approach in which they discussed concrete experiences “designing for others,” and reflections and meanings associated with those experiences. Results Analysis of the data yielded seven qualitatively different ways in which the students experienced humancentered design; these seven categories of description formed a two‐dimensional outcome space. Five of the categories were nested hierarchically. From less comprehensive to more comprehensive, those categories included: Human‐centered design as “User as Information Source Input to Linear Process,” “Keep Users' Needs in Mind,” “Design in Context,” “Commitment” and “Empathic Design.” Two categories represented ways of experiencing human‐centered design that were distinct: design was not humancentered, but “Technology‐Centered” and human‐centered design was not design, but “Service.” Conclusion This study found that i) students' understanding of the user and ii) their ability to integrate that into their designs are related in the development of more comprehensive ways of experiencing human‐centered design, and a conception of both aspects is needed. Furthermore, critical or immersive experiences involving real clients and users were important in allowing the students to experience human‐centered design in more comprehensive ways.
Journal Article
Personas : user focused design
People relate to other people [empathetically]; not to simplified types [stereotypes] or segments ... [This work] covers issues from interaction design within IT through issues surrounding product design, communication, and marketing.-- Project developers need to understand how users approach their product from the product's infancy. Developers should be able the user via vivid depictions [\"scenarios\"], as if they -- with their different attitudes, desires, and habits -- were already using the product. [Includes] contributions from professionals from Australia, Brazil, [etc.] presenting real-world examples of the persona method.-- Back cover.
Book
A Preliminary Experimental Study on the Workers’ Workload Assessment to Design Industrial Products and Processes
The human-centered design (HCD) approach places humans at the center of design in order to improve both products and processes, and to give users an effective, efficient and satisfying interactive experience. In industrial design and engineering, HCD is very useful in helping to achieve the novel Industry 5.0 concept, based on improving workers’ wellbeing by providing prosperity beyond jobs and growth, while respecting the production limits of the planet as recently promoted by the European Commission. In this context, the paper proposes an ergonomic assessment method based on the analysis of the workers’ workload to support the design of industrial products and processes. This allows the simultaneous analysis of the physical and cognitive workload of operators while performing their tasks during their shift. The method uses a minimum set of non-invasive wearable devices to monitor human activity and physiological parameters, in addition to questionnaires for subjective self-assessment. The method has been preliminarily tested on a real industrial case in order to demonstrate how it can help companies to support the design of optimized products and processes promoting the workers’ wellbeing.
Journal Article
Evaluation of the Patient Innovation Partner Role: Perceived Benefits, Structures, Supports, and Recommendations for Lived Experience Engagement in Healthcare Innovation Teams
Background Patient engagement plays a valuable role in health research and quality improvement. While prior research highlights some principles and key considerations for patient involvement in these efforts, there is a limited understanding of how best to structure and support this engagement, especially from the patient perspective and for healthcare innovation projects. Methods Transcripts and notes from semi‐structured debrief interviews with patient partners (n = 14) and team leads (n = 22) of 14 healthcare innovation projects conducted between 2020 and 2023 were analyzed thematically to identify perceived benefits, structures and supports that shape lived‐experience engagement, and recommendations for future patients' participation in healthcare innovation teams. Results Lived‐experience engagement was perceived as highly valuable to project teams and rewarding to the patients themselves. Approaches for structuring and supporting the patient role shaped engagement, highlighting several strategies (e.g., providing patient partners with opportunities to reflect and prepare, having smaller check‐ins, truly getting to know the patient, and offering opportunities for in‐person connection) to enhance the experience and ameliorate challenges. Patients also emphasized the importance of sharing their perspectives to fully realize the benefits of their engagement. Conclusion These findings highlight the importance of recognizing the bidirectional benefits of patient engagement within project teams. Taking opportunities to check in with patients throughout the project period, both formally and informally, regarding their preferences for involvement and experiences on the team would enable real‐time feedback and adjustments to optimize patient partner engagement. Patient or Public Contribution Since its inception, the Susan and Richard Levy Healthcare Delivery Incubator has incorporated patient and public involvement into the design and operations of its healthcare innovation projects. While the conceptualization of this analysis did not engage patients or the public, patients and individuals with lived experience provided the data. Further, three patient partners were engaged in the review of the findings, two of whom also actively contributed to the preparation of the manuscript by reviewing drafts, adding content, and making revisions.
Journal Article