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\"Creativity, like information, is free to everyone who steps into a library. [This book] offers the idea that an artist is any person who uses creative tools to make new things, and the guidance and resources to make libraries of all sizes and shapes come alive as spaces for art-making and cultural engagement. Case studies included in the book range from the crafty (pop-up books) to the community-minded (library galleries) to documentary (photo projects) to the technically complex ('listening' to libraries via Dewey decimal frequencies)\"-- Provided by publisher.

Purpose Qualitative researchers and information practitioners often investigate questions that probe the underlying mental models, nuanced perspectives, emotions and experiences of their target populations. The in-depth qualitative interview is a dominant method for such investigations and the purpose of this paper is to demonstrate how incorporating hybrid card-sorting activities into interviews can enable deeper participant reflections and generate rich data sets to increase understanding. Design/methodology/approach Following a review of relevant literature, the case illustration presented is a grounded theory study into the student-researcher information experience with personal academic information management. This study uses hybrid card sorting within in-depth, semi-structured interviews, a unique adaptation that extends multi-disciplinary awareness of the benefits of card-sort exercises for qualitative research. Findings Emerging from diverse fields, ranging from computer science, engineering, psychology and human–computer interaction, card sorting seeks to illuminate how participants understand and organise concepts. The case illustration draws largely on methods used in interaction design and information architecture. Using either open or fixed designs, or hybrid variations, card-sort activities can make abstract concepts more tangible for participants, offering investigators a new approach to interview questions with the aid of this interactive, object-based technique. Originality/value Opening with a comprehensive review of card-sort studies, the authors present an information experience case illustration that demonstrates the rich data generated by hybrid card sorting within qualitative interviews, or interactive interviews. This is followed by discussion of the types of research questions that may benefit from this original method.

This paper presents a novel implementation of a three-dimensional Virtual Librarian Chatbot using IBM Watson artificial intelligence technology and virtual reality. In this method, participants interact with virtual librarian chatbots by asking specific questions about the library system. This research investigated the factors used in the Technology Acceptance Model, mainly Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, Intention to Use, and Curiosity, to examine the effectiveness of the suggested Virtual Librarian Chatbot. These results highlight the potential for integrating Virtual Librarian Chatbots in academic libraries to enhance user experience, support remote learning and research, and streamline library services. The successful implementation of such chatbots could transform user interactions with academic libraries in the digital age, offering instant access to information and reducing the workload of human librarians.

Purpose – The paper aims to propose a user-centred collaborative framework for providing integrated information services (IIS) to corporate users in China. The framework is conceptualized based on a literature review of IIS models and a case study. The authors provide suggestions with regard to the implementation of effective and efficient information services for corporate users based on the proposed framework. Design/methodology/approach – This paper reviews the efforts of investigating appropriate models for integrated information services (IIS) and proposes a user-centred collaborative framework for providing IIS for corporate users. It is organized as follows: first is an overview through a review of the related literature of the current status of information resource services in China. Then, a case study of IIS in Hubei Province is analysed. Next, a user-centred collaborative IIS framework is presented that aims to address the needs of corporate users. The paper concludes with a summary and suggestions for future study to build effective and efficient IIS systems. Findings – Through an exploratory survey conducted in 2009, it was discovered that, in general, corporate users need all kinds of information, not only scientific publications but also business and market information. Their channel to obtain needed information was mainly the Internet. Books and domain-specific databases were also used by most of the participants. The major challenges for corporate users to obtain needed information included the high cost of purchasing or leasing desired information resources, the low quality of information on the Internet, limited information workers or their skills and the quality of high-level information services. Research limitations/implications – The survey served as a tool to gather primitive information on user needs. It was an incomplete, unsystematic exploration. However, the authors could still gain some insights on the users’ information needs and directions for future IIS. The results showed that Hubei Science and Technology Information Sharing Service, which was an implementation of the agency collaboration-based IIS model, satisfied the needs of less than 30 per cent of the participants. It has much room for improvement. Practical implications – This paper proposes a user-centred collaborative integrated information services (UCIIS) framework. The UCIIS framework takes the idea of the user-centred integrated information service (IIS) model that the construction of IIS should start from understanding the users of the services, but it also takes important characteristics from the agency collaboration-based IIS model. Originality/value – The discussion in this paper is basically on the macro level, leaving a lot of interesting future work to design, develop and evaluate IIS systems based on the proposed framework. Specifically, interest is in developing user models through systematic and comprehensive investigation of corporate information users’ needs, and examining current library and information science curricula to produce qualified information professionals who can carry out user experience studies, and high-level knowledge discovery tasks using various advanced computational technologies.

Purpose The complex phenomenon of information overload (IO) is one of the pathologies in our present information environment, thus symbolically it signalizes the existence of a dark side of information. The purpose of this paper is to investigate the approaches on mitigating IO. Hence, it is an attempt to display the bright side. Design/methodology/approach Based on a literature review, the sources of IO are briefly presented, not forgetting about the role of information technology and the influence of the data-intensive world. The main attention is given to the possible ways of mitigating IO. Findings It is underlined that there are both technological and social approaches towards easing the symptoms of IO. While reducing IO by increasing search task delegation is a far away goal, solutions emerge when information is properly designed and tools of information architecture are applied to enable findability. A wider range of coping strategies is available when we interact with information. The imperative of being critical against information by exercising critical thinking and critical reading yields results if different, discipline-dependent literacies, first of all information literacy and data literacy are acquired and put into operation, slow principles are followed and personal information management (PIM) tools are applied. Originality/value The paper intends to be an add-on to the recent discussions and the evolving body of knowledge about the relationship between IO and information architecture, various literacies and PIM.

Purpose Learning how to identify and avoid inaccurate information, especially disinformation, is essential for any informational consumer. Many information literacy tools specify criteria that can help users evaluate information more efficiently and effectively. However, the authors of these tools do not always agree on which criteria should be emphasized, what they mean or why they should be included in the tool. This study aims to clarify two such criteria (source credibility and soundness of content), which evolutionary cognitive psychology research emphasize. This paper uses them as a basis for building a question-based evaluation tool and draws implications for information literacy programs. Design/methodology/approach This paper draws on cross-disciplinary scholarship (in library and information science, evolutionary cognitive psychology and rhetoric studies) to explore 15 approaches to information evaluation which conceptualizes source credibility and content soundness, two markers of information accuracy. This paper clarifies these two concepts, builds two sets of questions meant to elicit empirical indicators of information accuracy and deploys them against a recent piece of journalism which embeds a conspiracy theory about the origins of the COVID-19 pandemic. This paper shows how the two standards can help us determine that the article is misleading. This paper draws implications for information literacy programs. Findings The meanings of and relationships between source credibility and content soundness often diverge across the 15 approaches to information evaluation this paper analyzed. Conceptual analysis allowed the authors to articulate source credibility in terms of authority and trustworthiness, and content soundness in terms of plausibility and evidential support. These conceptualizations allow the authors to formulate two respective sets of appropriate questions, the answers to which are meant to function as empirical indicators for the two standards. Deploying this instrument provides us with the opportunity to understand why a certain article discussing COVID-19 is misleading. Originality/value By articulating source credibility and content soundness as the two key criteria for evaluating information, together with guiding questions meant to elicit empirical indicators for them, this paper streamlines the process through which information users can judge the likelihood that a piece of information they encounter is accurate.

This study explored students' perceptions of the library's impact on their academic success based on open-ended responses from a 2018 survey assessing student use and satisfaction. The qualitative findings demonstrated differences in the library resources students perceived as contributing to their achievements, based on such demographics as race, class, program, and college. Also, the results revealed that success is multifaceted and more than just a number determined by a high GPA (grade point average). More qualitative research exploring student-defined success and library impact is needed.

Critiques of hegemonic library classification structures and controlled vocabularies have a rich history in information studies. This project has pointed out the trouble with classification and cataloging decisions that are framed as objective and neutral but are always ideological and worked to correct bias in library structures. Viewing knowledge organization systems from a queer perspective, however, challenges the idea that classification and subject language can ever be finally corrected. Engaging queer theory and library classification and cataloging together requires new ways of thinking about how to be ethically and politically engaged on behalf of marginal knowledge formations and identities who quite reasonably expect to be able to locate themselves in the library. Queer theory invites a shift in responsibility from catalogers, positioned to offer functional solutions, to public services librarians, who can teach patrons to dialogically engage the catalog as a complex and biased text, just as critical catalogers do.

Purpose This paper aims to propose some suggestions for libraries and other digital reading service institutions to improve the utilization rate of e-books, based on the theoretical and empirical analysis of the perception behaviour characteristics of e-book selection under the allocation of limited cognitive resources. Design/methodology/approach From the perspective of key perception points, this paper studies the key perception points of selecting e-books through the experimental method and explores the influence of subject factors (users’ characteristics, users’ needs) on users’ e-book perception behaviour. Findings College students have selective attention in the process of selecting e-books. They will choose some important contents of e-books, such as title, book introduction, author, catalogue, reader comments, others’ recommendations, read leaderboard, to perceive and there is an obvious difference in perception intensity. Different personal traits and reading needs have a great influence on users’ perception points. Libraries and other digital reading service institutions should provide promotion information based on key perception points of e-books, develop personalized e-book service and promotion and optimize the expression of key perception points of e-books. Originality/value This paper presents a valuable study attempting to introduce cognitive resource theory into the field of digital reading service, which proves that users also have limited cognitive resource allocation in the process of selecting digital books.

Purpose The internet technology becomes an essential tool for individuals, organizations, and nations for growth and prosperity. The purpose of this paper is to integrate the DeLone and McLean IS success model with task-technology fit (TTF) to explain the performance impact of Yemeni Government employees. Design/methodology/approach Questionnaire survey method was used to collect primary data from 530 internet users among employees within all 30 government ministries-institutions in Yemen. The four constructs in the proposed model were measured using existing scales. The data analysis starts with initial exploratory factor analysis, then confirmatory factor analysis and lastly structural equation modeling via AMOS. Findings The results showed that the proposed integrated model fits the data well. Findings of the multivariate analysis demonstrate four main results. First, actual usage has a strong positive impact on user satisfaction, TTF, and performance impact. Second, user satisfaction has a great influence on performance impact. Third, TTF has a strong positive impact on user satisfaction and performance impact. Fourth, both user satisfaction and TTF mediate the relationship between the actual usage and performance impact. Research limitations/implications The public sector in Yemen contains three parts: Yemeni prime minister, Yemeni ministries, and government agencies. This study focuses only on the Yemeni employees among Yemeni ministries; hence the results are not necessarily generalizable. Moreover, there are biases when the researcher measures the actual Internet usage variable through asking a participant about their opinion regarding their usage because these are generally found to differ from the true score of system usage. Practical implications The findings should be very useful for the Yemeni Government in presenting the importance of information technology effects on individual efficiency and effectiveness. Therefore, the information from these findings should encourage and support the formation of future policy at the organizational level and national level. If the government utilizes these findings by setting up strategies to promote internet usage, this may, in turn, improve professional practice, personal development, and quality of working life. Originality/value This paper adds to the existing literature of information systems by combining actual technology usage, user satisfaction, and TTF to predict performance impact within the organizations. Furthermore, this study proposed a second-order model of performance impact in order to increase the power of explaining the output by the model, which contains four first-order constructs: process, knowledge acquisition, communication quality, and decision quality. The predictive power of the proposed model has a higher ability to explain and predict performance impact compared to those obtained from some of the previous studies.