Catalogue Search | MBRL
Are you sure you want to remove the book from the shelf?
{{itemTitle}}
5
result(s) for
"ITIL (Programme)"
Sort by:
ITIL Foundation Exam Study Guide
Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
eBook
An Approach of ICT Incident Management Based on ITIL 4 Methodology Recommendations
The main goal of this research is to develop an approach for management of incidents of IT infrastructure library following the recommendations of the ITIL 4 methodology. This approach is provided for solving of ICT incidents more efficiently in an educational institution, focusing on the value creation of ICT services and their maintenance. When ICT infrastructure disruptions occur, ways and appropriate measures must be found to deal with incident management issues. The methods of recognition of the ICT incidents are included in decision support subsystem by applying classification and prioritization methods. The issues of choosing the right software in order to more effectively automate the management are proposed by analysing the process of solving emerging ICT infrastructure incidents. Functional capabilities of Spiceworks Help Desk software are explored to help in registration and management of the incident resolution cases caused by ICT disruptions. The article examines ITIL incident management practices and methods of solving ICT incidents in an educational institution, which become one of the most important in ensuring the smooth and uninterrupted work of interoperable systems of education institution.
Journal Article
Developing network configuration management database system and its application—data federation for network management
The numbers of network devices, software, and services to be managed are continuously increasing. Therefore, it has become difficult to manage a network using traditional approaches that rely on human monitoring. A configuration management database (CMDB) is useful for network managers for performing all network management activities. It is an accurate and trusted repository. We show the work in progress to develop our CMDB system and several data federation methodologies for network management.
Journal Article
Whipping up some gourmet software
A great chef's modus operandi can provide excellent lessons in how to achieve scale, while retaining quality in software development. Both remarkable software and superb cooking are a mix of science and art; of repetition and innovation; and of theory and intuition. From this blend comes practices that aim to balance quality, scale, and time pressures. Perhaps the most essential lesson is that there are no shortcuts to success.
Journal Article