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"Identité sexuelle en milieu de travail -- Angleterre -- Londres -- 19e siècle"
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Serving a Wired World
2020
In the public imagination, Silicon Valley embodies the newest of
the new-the cutting edge, the forefront of our social networks and
our globally interconnected lives. But the pressures exerted on
many of today's communications tech workers mirror those of a much
earlier generation of laborers in a very different space: the
London workforce that helped launch and shape the massive
telecommunications systems operating at the turn of the twentieth
century. As the Victorian age ended, affluent Britons came to rely
on information exchanged along telegraph and telephone wires for
seamless communication: an efficient and impersonal mode of sharing
thoughts, demands, and desires. This embrace of seemingly
unmediated communication obscured the labor involved in the smooth
operation of the network, much as our reliance on social media and
app interfaces does today. Serving a Wired World is a
history of information service work embedded in the daily
maintenance of liberal Britain and the status quo in the early
years of the twentieth century. As Katie Hindmarch-Watson shows,
the administrators and engineers who crafted these
telecommunications systems created networks according to
conventional gender perceptions and social hierarchies, modeling
the operation of the networks on the dynamic between master and
servant. Despite attempts to render telegraphists and telephone
operators invisible, these workers were quite aware of their
crucial role in modern life, and they posed creative challenges to
their marginalized status-from organizing labor strikes to
participating in deviant sexual exchanges. In unexpected ways,
these workers turned a flatly neutral telecommunications network
into a revolutionary one, challenging the status quo in ways
familiar today.