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"Information technology-Management"
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Governance arrangements for IT project portfolio management : qualitative insights and a quantitative modeling approach
Due to the growing importance of IT-based innovations, contemporary firms face an excessive number of proposals for IT projects. As typically only a fraction of these projects can be implemented with the given capacity, IT project portfolio management as a relatively new discipline has received growing attention in research and practice in recent years. Thorsten Frey demonstrates how companies are struggling to find the right balance between local autonomy and central overview about all projects in the organization. In this context, impacts of different contextual factors on the design of governance arrangements for IT project portfolio management are demonstrated. Moreover, consequences of the use of different organizational designs are analyzed. The author presents insights from a qualitative empirical study as well as a simulative approach. Contents IT Project Portfolio Management IT Governance Business IT/Alignment Centralization and Decentralization Target Groups Information management and project management researchers and students IT project portfolio management and IT governance practitioners The Author Dr. Thorsten Frey received his doctorate at the chair of Information Systems / Software Business & Information Management at the Technische Universitèat Darmstadt, Germany. His areas of interest are Information Management, IT Governance, and Project Portfolio Management.
Book
ITIL® 4 Foundation Revision Guide
ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps.
eBook
A Practitioner's Guide to Data Governance
Data governance looks simple on paper, but in reality it is a complex issue facing organizations. In this practical guide, data experts Uma Gupta and San Cannon look to demystify data governance through pragmatic advice based on real-world experience and cutting-edge academic research.
eBook
Impact of Information Technology Management Practices on Customer Service
Recently,despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained from a survey of 213 IT-leaders in the financial services industry. The results clearly indicate that the IT-leader firms have a higher level of IT management sophistication and a higher role for their IT-leaders compared to IT-enabled customer focus, IT-enabled operations focus, and IT-laggard firms. This paper concludes with the implications for both researchers and practitioners.
Journal Article
Information and communication technology in organizations : adoption, implementation, use and effects
How best can we understand why the application of information and communication technology in organizations succeeds or fails? Calling on technical, organizational, social, psychological and economic perspectives, this book provides a fresh and comprehensive framework for answering this question.
eBook
Management and information technology : challenges for the modern organization
Information technology has come to play an important role in organizations over the last few decades. Though it began as an entity dealt with by specialists, IT has evolved to become an everyday tool with both operational and strategic impacts. Most modern organizations have adopted different forms of IT, and become dependent on their computer-based information systems and their peripherals for everyday operations. Information technology offers opportunities to increase efficiency, customer value, and competitiveness. Given the financial investment in IT required by organizations to remain competitive, IT has become a resource that needs to be managed. Management and Information Technology evaluates organizations' utilization of IT including knowledge management and e-learning, accounting, and business relationships. Presenting theories to help the reader understand the varying roles IT can occupy in different organizations, this volume illustrates the ways in which IT has become a key strategic tool.
Book
Running IT Like a Business
Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function’s hidden potential. This book will show you how your IT function can: use the latest technology developments to help your organization to do things better, faster and more cheaply, take advantage of communication and collaboration technologies to facilitate networking across the enterprise, leading to greater synergy and higher productivity, identify and analyze business risks and apply measures to reduce these risks, implement technologies to diversify and grow your business, develop vital communication skills and techniques to facilitate the change process, realize cost savings across the organization.
eBook