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"Intercultural communication"
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Effect of Biographical Variables on Employees' Adaptation to Intercultural Communication in a University of Technology
Effective intercultural communication is one possible way of improving intercultural competency and ultimately assisting an organisation to achieve success. Employees from different cultural backgrounds are required to adapt and accommodate each other in intercultural communication interactions. Therefore, this article sought to establish the effects of biographical variables on employees at a university of technology. An online self-administered questionnaire was used to collect quantitative data. A total of 294 respondents completed the questionnaire. Likert items were used to obtain responses to the questions, and SPSS software was used to analyse the data. The findings showed that biographical variables such as education, age, language, race, and country of origin do not influence the adaptation to intercultural communication, competence in intercultural communication, the impact of culture on communication, recognition, and understanding of cultural differences, intercultural communication as a source of team cohesion and improvement of intercultural communication. Additionally, the findings showed that women and men perceive the above intercultural communication variables in the same way. The article advocates for the continuous enhancement of intercultural communication.
Journal Article
Introducing language and intercultural communication
\"Introducing Language and Intercultural Communication is a lively and accessible introduction for undergraduates who are new to the study of intercultural communication, with a particular emphasis on the language dimension. Incorporating real-life examples from around the world and drawing on current research, this text argues against cultural stereotyping and instead provides students with a skill-building framework to enhance understanding of the complexities of language and intercultural communication in diverse international settings. Readers will learn to become more attuned to power relations and the ways in which sociopolitical forces can influence language choice/attitudes and the intercultural communication process. Features new to this edition include: revised in-text discussion questions, exercises and examples that aim to engage students and provide a more interactive experience; new material that takes account of key social, cultural and political events such as the refugee crisis, Brexit and the rise of populism in many parts of the world; updated theoretical constructs that reflect recent trends in the area such as criticality in intercultural communication; an updated companion website featuring suggested readings, links to media resources and real-world intercultural scenarios for students, as well as additional in-depth instructor resources featuring test materials, PowerPoints, key terms, extended chapter outlines and sample assignments and syllabi. refreshed references and glossary to enhance understanding of key terms and concepts. This is the essential text for undergraduate students who are new to the field of intercultural communication\"-- Provided by publisher.
Book
An Intercultural Communication Management Framework For Culturally Diverse Organisations
In the context of increasing globalisation and workforce diversity, organisations face growing challenges in fostering effective intercultural communication, collaboration, and cohesion among employees from varied cultural backgrounds. Poor intercultural communication can lead to conflict, misunderstanding, and decreased organisational performance. This study aims to propose a comprehensive Intercultural Communication Management Framework (ICMF) to enhance intercultural understanding, reduce communication barriers, and support inclusive, high-performing workplace cultures in multicultural organisations. A qualitative research design was adopted, involving a systematic literature review and analysis of strategic and policy documents to identify key gaps in current intercultural communication practices. The framework is theoretically grounded in Hofstede’s Cultural Dimensions Theory, offering a structured basis for analysing cross-cultural dynamics. The study finds that effective intercultural communication requires more than individual adaptation; it demands an organisational commitment to structured development of intercultural competencies. The proposed ICMF includes three core phases, recognition, planning, and integration, and is supported by four key enablers: motivation, knowledge, skills, and character. These are presented as learnable competencies rather than fixed traits, with particular emphasis on empathy, flexibility, and curiosity. A strategically driven and continuously enhanced approach to intercultural communication can significantly improve intercultural competence and employee cohesion in diverse organisations. The ICMF provides a practical and adaptable model for guiding such efforts. This study contributes a novel conceptual framework that positions intercultural communication as a strategic organisational function, not merely a soft skill. It bridges a critical gap by integrating ethical principles, individual competencies, and institutional strategies. Future research should empirically validate the framework across diverse sectors to assess its practical impact on team performance and organisational outcomes.
Journal Article
Culture and Identity through English as a Lingua Franca
The use of English as a global lingua franca has given rise to new challenges and approaches in our understanding of language and communication. One area where ELF (English as a lingua franca) studies, both from an empirical and theoretical orientation, have the potential for significant developments is in our understanding of the relationships between language, culture and identity. ELF challenges traditional assumptions concerning the purposed 'inexorable' link between a language and a culture. Due to the multitude of users and contexts of ELF communication the supposed language, culture and identity correlation, often conceived at the national level, appears simplistic and naïve. However, it is equally naïve to assume that ELF is a culturally and identity neutral form of communication. All communication involves participants, purposes, contexts and histories, none of which are 'neutral'. Thus, we need new approaches to understanding the relationship between language, culture and identity which are able to account for the multifarious and dynamic nature of ELF communication.
eBook
Intercultural language teaching and learning
This wide-ranging survey of issues in intercultural language teaching and learning covers everything from core concepts to program evaluation, and advocates a fluid, responsive approach to teaching language that reflects its central role in fostering intercultural understanding.
* Includes coverage of theoretical issues defining language, culture, and communication, as well as practice-driven issues such as classroom interactions, technologies, programs, and language assessment
* Examines systematically the components of language teaching: language itself, meaning, culture, learning, communicating, and assessments, and puts them in social and cultural context
* Features numerous examples throughout, drawn from various languages, international contexts, and frameworks
* Incorporates a decade of in-depth research and detailed documentation from the authors' collaborative work with practicing teachers
* Provides a much-needed addition to the sparse literature on intercultural aspects of language education
eBook
Workers’ Perceptions Regarding Approaches To Intercultural Communication In The Workplace: A Study In A South African University
The workforce in South Africa has seen significant transformation, with many organizations now collaborating with individuals from diverse cultural backgrounds. Cultural diversity influences behavior and interactions among employees, who may find it challenging to navigate communication with colleagues from different cultures. This article explores workers' perceptions of intercultural communication approaches in the workplace. Using a qualitative case study design, the study involved ten professionals from various departments at a South African university. The findings reveal a lack of a comprehensive plan for conscious intercultural communication at the university. Employees noted the absence of strategic communication guidance and inconsistent management of intercultural communication across the institution. The study suggests formalizing management intentions into a policy or framework to standardize intercultural communication practices university-wide. The research aims to guide the university towards a formal, coordinated and unified intercultural communication strategy. Complementary findings from various sources contribute to comprehensive conclusions for developing this strategy, intended to enhance intercultural communication effectiveness.
Journal Article