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Promoting China’s Inclusive Finance Through Digital Financial Services
While much progress has been made in promoting inclusive finance through the ownership of a basic personal account, billions of people in developed and emerging markets are still underrepresented in financial services. Also, they are unable to contribute to the provision of better access to financial services. The purpose of this study was defined as to explore the contribution of digital financial services (DFSs) in promoting inclusive finance in China. This study presents a theoretical discussion on how DFSs play an important role in promoting China’s inclusive finance. This study uses the systematic review method of qualitative sampling to achieve the goal of this study. Different forces play different roles behind the promotion of inclusive finance. However, DFSs are considered to be one of the most influential forces in the development of inclusive finance in the present world. Many examples of how DFS can improve inclusive finance are discussed in the literature. In addition, different contributions to DFS usage are presented here to achieve the objectives of this study. The contents of the study contributed to a better understanding of the practical impact and implication of DFS tools in transforming the financial sector. In this study, first, a structured review method is followed; second, most important discussion on the contribution of DFS in promoting inclusive finance is presented and third, the relation between the topic and related research is identified.
Journal Article
Mobile Internet Use and Multidimensional Poverty
Although reducing poverty has become an important issue for rural development in China, few studies have analyzed the role of mobile Internet use in multidimensional poverty. To fill this gap, this study investigated the impact of mobile Internet use on multidimensional poverty, using data collected from a household survey in rural China. Because households generally decide whether to use mobile Internet by themselves, an endogenous switching regression model was employed to control for potential selection bias. In total, 9.63% of the households were identified as multidimensionally poor and the adjusted multidimensional poverty incidence was 5.47%. The results also showed that mobile Internet use has a significant negative impact on multidimensional poverty. Further, we provide evidence of heterogeneity in the effect of mobile Internet use across regions. These findings highlight the importance of mobile Internet use in multidimensional poverty reduction strategies for rural households.
Journal Article
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study was to evaluate the antecedents of e-customer retention among banks in Zimbabwe post the pandemic. Grounded in the expectancy-disconfirmation theory, the study adopts an explanatory research design and a quantitative research approach. Data was collected using convenience sampling and hand-administered questionnaires. Covariance based Structural Equation Modelling (SEM) in SPSS AMOS examined 261 valid responses. The findings of the study revealed the positive impact of e-banking service quality on e-customer satisfaction and e-word of mouth. E-customer satisfaction also positively influenced e-word of mouth and e-customer retention. The results were also confirmatory of the positive effect of e-customer satisfaction and e-word of mouth on e-customer retention. The paper reveals that although significant e-banking adoption was enforced through COVID-19 regulations, banks were responsive enough to install the requisite e-banking infrastructure. Thus, post pandemic banking experiences have induced confirmation of e-banking service quality and consequentially e-customer satisfaction, e-WOM and e-retention. The study therefore flags the important antecedent role of e-banking service quality to e-customer satisfaction, e-word of mouth and e-customer retention. To promote the e-customer retention in the post COVID-19 era in Zimbabwe, banks need to maximize perceived internet banking service quality.
Journal Article
Examining mobile banking user adoption from the perspectives of trust and flow experience
Due to the high perceived risk and poor experience associated with using mobile banking, it is critical for service providers to build users’ trust and improve their experience. Integrating both perspectives of trust and flow experience, this research examined the factors affecting mobile banking user adoption. The results indicate that structural assurance is the main factor affecting trust, whereas ubiquity and perceived ease of use are the main factors affecting flow experience. Trust has a significant effect on flow experience, and both factors determine usage intention, which in turn affects actual usage. Thus mobile service providers need to concern both trust and flow experience to facilitate user adoption and usage of mobile banking services.
Journal Article
FinTech regulation and banks’ risk-taking: Evidence from China
By utilizing China’s 2016 Implementation Plan for the Specific Rectification of Internet Financial Risks as an exogenous shock, we employ a difference-in-differences identification strategy to investigate the impact of FinTech regulation on banks’ risk-taking. Our findings indicate that FinTech regulation strengthens banks’ deposit franchises and funding liquidity. As reliable and interest-rate-insensitive funding sources, higher deposit franchises weaken banks’ incentives for risk-taking. Further analysis, conducted to control for the potential interference of other policies, confirms the stable incremental effect of FinTech regulation. Moreover, we find that FinTech regulation tends to benefit banks with higher capital buffers and smaller sizes from a triple difference (difference-in-difference-in-difference) analysis. By focusing on the external effects of FinTech regulation, we aim to shed light on how regulatory gaps impact the formal financial system and highlight the importance of effectively regulating emerging financial entities.
Journal Article
Operational Efficiency Evaluation of Chinese Internet Banks: Two-Stage Network DEA Approach
An in-depth study of the operational efficiency of Internet banks is essential to enhance banks’ competitiveness and sustainable development. We use the two-stage network data envelopment analysis (DEA) model to divide the operational process of Internet banks into the value operation stage (stage 1) and the value creation stage (stage 2). This paper adopts the R&D investment that reflects the characteristics of Internet banks as the input of the value operation stage in the two-stage DEA model. It examines the operating efficiency of China’s Internet banks from 2018 to 2019, including stage efficiency and comprehensive efficiency. The empirical analysis results indicate that the contribution of stage 2 to the comprehensive efficiency is higher than that of stage 1. Similarly, it can also be shown that the average values of the stage efficiency and comprehensive efficiency of Internet banking in 2019 are higher than those in 2018. In addition, the Kruskal–Wallis test shows no significant difference in the average comprehensive efficiency of Internet banks in the three major economic belts. These results have significant strategic implications for managers, regulators, and policymakers who share a common interest in boosting financial sustainability and performance.
Journal Article
“The Party Must Strengthen Its Leadership in Finance!”: Digital Technologies and Financial Governance in China's Fintech Development
This article examines the roles digital technologies have played in propelling the shifts in modes of financial governance which have been led by the Chinese Communist Party and enacted by a wide spectrum of regulative actors. Based on analyses of the laws, policies and regulations surrounding digital financial technologies, or so-called fintechs, as well as in-depth interviews with government officials and fintech business executives, I argue that the proliferation of fintechs challenged the existing regulatory schemes defined by the Central Bank and the State Council. This forced a reconsideration of the Chinese government's hegemonic strategies in governing the rapidly changing financial industries. While digital technologies have been promoted to accomplish the goals set by the Party for financial marketization and modernization, a set of institutions including regulatory, organizational and normative rules have been developed to strengthen the Party's control over the digitization of finance. This contradiction is pivotal to understanding the Party's financial policymaking in the digital age.
Journal Article
Exploring trust transfer between internet enterprises and their affiliated internet-only banks
PurposeWith the development of information technology, there is a growing trend for internet enterprises in China to launch internet-only banks. This paper aims to explore how the brand trust in an internet enterprise is transferred to the initial trust in its affiliated internet-only bank and how such transfer affects adoption behavior of potential internet-only banking users.Design/methodology/approachData were obtained from online questionnaires via a well-known Chinese survey website and a popular Chinese social platform, which yielded 486 usable responses for the analysis. Partial least squares was used for testing hypotheses.FindingsThe results show that brand trust in the internet enterprise increases initial trust in its affiliated internet-only bank. This, in turn, enhances the adoption of internet-only banking. More importantly, these results show that brand trust in the internet enterprise transfers to initial trust in internet-only banking through performance expectancy and perceived risk. Further, the need for interaction moderates the relationship between brand trust and performance expectancy as well as the relationship between brand trust and perceived risk.Originality/valueThis study provides new insights into the mechanism by which trust is transferred between two affiliated business entities. The results of the study suggest several useful managerial implications for managing the internet-only banks.
Journal Article
The Impact of Fintech on Poverty Reduction: Evidence from China
Ending poverty in all its forms by 2030 remains the first agenda of Sustainable Development Goals set by the United Nations in 2015. Motivated by this agenda, this study examined the direct and indirect effect of financial technology (fintech) and its sub-measures of third-party payment and credit on poverty measured by household per capita consumption. We used a panel of 31 provinces in China from 2011 to 2017. The results indicated that fintech and these sub-measures reduce poverty in China. The results further showed that fintech complements economic growth and financial development to reduce poverty in China.
Journal Article