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Strategic social media
Strategic Social Media is the first textbook to go beyond the marketing plans and how-to guides, and provide an overview of the theories, action plans, and case studies necessary for teaching students and readers about utilizing social media to meet marketing goals. -Explores the best marketing practices for reaching business goals, while also providing strategies that students/readers can apply to any past, present or future social media platform -Provides comprehensive treatment of social media in five distinct sections: landscape, messages, marketing and business models, social change, and the future -Emphasizes social responsibility and ethics, and how this relates to capitalizing on market share -Highlights marketing strategies grounded in research that explains how practitioners can influence audience behaviour -Each chapter introduces theory, practice, action plans, and case studies to teach students the power and positive possibilities that social media hold
eBook
Cyberculture and the subaltern
Cyberculture and the Subaltern: Weavings of the Virtual and Real, edited by Radhika Gajjala, maps how voice and silence shape online space in relation to offline actualities. Thus, it weaves the virtual and real in relation to so-called old and new technologies using globalization and technology as the frame for examination. Implicit in this investigation is the question of how offline actualities and online cultures are in turn shaped by online hierarchies, as well as different kinds of local access to global contexts. This book reveals the logic of particular global-local directions that emerge within digital, transnational capital and labor flows. To this end, the contributors to this volume examine various sites and intersections through critical lenses enabled by conversations and writings in subaltern studies, affect theory, postcolonial feminist theory, critical cultural studies, communication studies, critical development studies, and science and technology studies. Contexts explored in this collection include microfinance online, handloom contexts from India and Africa in relation to development discourse, new technologies, and virtual world marketing. Through actual auto-ethnographic engagement, Cyberculture and the Subaltern reveals the interdependence of the economic, political, cultural, and social in the production of the subaltern online.
eBook
Guía Práctica de Analítica Digital: ROI, KPI y Métricas. Cómo Medir y Optimizar Tu Estrategia Digital para Potenciar Tu Negocio
Cualquier profesional o empresa que tenga presencia y actividad en Internet —página web, e-commerce, blog y redes sociales— necesita analizar sus acciones para determinar si se están cumpliendo los objetivos marcados en su estrategia digital. ¿Tu estrategia digital no está funcionando y no entiendes por qué? ¿No logras alcanzar los objetivos de ingresos y conversión? Una buena analítica digital consiste en recopilar e interpretar correctamente los datos que obtenemos de las diferentes métricas y herramientas y convertirlos en información de valor para tu negocio. Con la Guía práctica de analítica digital aprenderás de una manera sencilla a optimizar y medir tu estrategia de marketing digital paso a paso y con ejemplos reales para que cumpla su misión. Solo así podrás extraer conclusiones válidas para gestionar, mejorar y escalar tu negocio en el corto, medio y largo plazo.
eBook
Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.
eBook
Comparative Analysis of the Practice of Internet Use in the Marketing Activities of Higher Education Institutions in Poland and Ukraine
In the information age, the role of higher education as a factor of social progress is increasing. The competition among higher education institutions is also growing. This requires higher education institutions’ (HEIs) marketing policies to be diversified, digitalized, and integrated into the virtual space. In order to find out the role and importance of Internet tools and in marketing activities, a questionnaire survey was conducted among managers and specialists of HEIs in Ukraine and Poland. The data served as the basis to study the level of variation, structure similarity, and consistency of the generalized responses of the respondents of the two countries. We verified hypotheses about (1) the absence of significant differences between the estimates of the role of the Internet in the marketing activities of HEIs in Poland and Ukraine; (2) the consistency of answers of the respondents of the two countries regarding the use of the Internet in market activites of HEIs; (3) HEIs’ use mostly geo-targeting potential consumers of higher education online. The dominant feature of the Internet – quick access to information – enables effective marketing activities. The management of HEIs should increase the awareness of their marketing staff in using the Internet to expand the delivery of educational services, intensify interviewing practices for obtaining feedback from customers, attract sponsors, promote their own brands, do market research, and so on.
Journal Article