Catalogue Search | MBRL
Are you sure you want to remove the book from the shelf?
{{itemTitle}}
11,932
result(s) for
"Knowledge workers."
Sort by:
Knowledge management, organizational commitment and knowledge-worker performance
PurposeKnowledge management in the public sector is relatively an ignored avenue of research and practice that has recently been given attention. Knowledge management initiatives in the public sector are now not limited to the developed countries anymore. The public sectors of various developing countries including Pakistan have developed knowledge management functions to address the problems of low organizational commitment (higher turnover rates) and knowledge-workers’ performance. Consequently, the purpose of this paper is to examine the mediation role of organizational commitment in the relationship between knowledge management practices and knowledge-worker performance.Design/methodology/approachThe data were gathered from 341 knowledge workers of the public sector health department of Punjab Province, Pakistan, where knowledge management unit initiative has been taken. It was then analyzed using the structural equation modeling.FindingsOrganizational commitment partially mediates the relationship between knowledge management practices and knowledge-work performance.Practical implicationsThe public sector policy makers are strongly advised to implement knowledge management units and practices in order to enhance knowledge-work performance as well as organizational commitment.Originality/valueFirst, the model on the mediating role of organizational commitment has never been examined before. Second, the data collection from the public Health Department of Pakistan, a developing country, is relatively rare because the public sector knowledge management studies have mostly been conducted in developed countries. Finally, this study extends the literature on knowledge management in the public sector that is the developing theme in knowledge management discipline while adding knowledge management as a toolkit to enhance knowledge-workers’, organizational commitment and knowledge-work performance.
Journal Article
A socio-technical system approach to knowledge creation and team performance: evidence from China
PurposeThe purpose of this study is to extend the existing literature on knowledge management, which generally focuses on knowledge sharing. The model of this article explains how knowledge creation and team performance can be increased through the integration of social and technological factorsDesign/methodology/approachTo empirically test the model, multi-wave and multi-source data were collected from 80 teams whose members use social media as a tool for communication and interaction.FindingsThe analysis results provide insights into some interesting findings. The results show transactive memory system (TMS) as an important factor that can significantly contribute to knowledge creation in teams. Especially, the TMS strengthens the significant positive effect of enterprise social media (ESM) and insignificant positive effect of knowledge complementarity on knowledge creation. Furthermore, knowledge creation is found to be a significant predictor of team performanceOriginality/valueMuch of the knowledge management literature focuses on the ways to increase the quantity of accessible knowledge to organization members. Such knowledge management studies are more relevant to knowledge exchange among individual employees, teams and organizations. However, this study takes a nuanced approach to explore how knowledge creation can be increased in teams by implementing a knowledge integration mechanism. A general model of knowledge creation is proposed, but the strength of this model lies in the moderating effect of TMS which strengthens the effect of knowledge complementarity and ESM on knowledge creation in teams which eventually increases team performance.
Journal Article
Knowledge-oriented leadership towards organizational performance: symmetrical and asymmetrical approach
PurposeThe purpose of this paper is to investigate the associations among knowledge-oriented leadership (KOL), knowledge worker satisfaction (KWS), knowledge worker productivity (KWP) and organizational performance (OP). The study hypothesizes that the explicit mixtures, i.e. KOL, KWS and KWP can improve OP.Design/methodology/approachThe study sample was composed of 248 academicians and management staff of higher educational institutes (HEIs). The relations were tested through Smart PLS 3.2.9. The fuzzy-set qualitative comparative analysis (fsQCA) method was also used for examining configurational paths.FindingsThe study found a substantial direct influence of KOL on OP. The findings revealed that KOL significantly affects KWS, and KWS enhances KWP, which ultimately improves the OP of HEIs. Grounded on the fsQCA, the outcomes exposed configurational trails to the enhanced OP.Originality/valueThere is scarce of studies that determine the connection of KOL, KWS, KWP and OP. This is one of the preliminary studies that examine the association of KOL, KWS, KWP and OP in HEIs. From a procedural viewpoint, the research subsidizes by merging symmetric and asymmetric tools to further understand structural issues. The use of fsQCA discloses numerous paths to improve OP and renders asymmetric relations. fsQCA also aids to comprehend the relations that might not be directly understandable via symmetric means.
Journal Article
The impact of knowledge management on knowledge worker productivity
PurposeThe productivity of knowledge workers is crucial not only for organizational innovation and competitiveness but also for sustainable development. In the context of knowledge-intensive firms, implementation of knowledge management is likely to increase knowledge worker productivity. Therefore, the purpose of this paper is to examine the influence of knowledge management on knowledge worker productivity.Design/methodology/approachA research framework on the effects of knowledge management processes on knowledge worker productivity is established and empirically tested with data from 336 knowledge workers at five mobile network operator companies in Pakistan.FindingsThe results indicate that knowledge creation and knowledge utilization impact knowledge worker productivity positively and statistically significantly. However, knowledge sharing does not have statistically significant impact on knowledge worker productivity. Demographic factors (gender, managerial position and formal education level) do not moderate the relationship between knowledge management and knowledge worker productivity statistically significantly.Research limitations/implicationsThe key limitations are the cross-sectional nature of the data and the geographic limitation to telecom companies in Pakistan.Practical implicationsIrrespective of gender, education and managerial position, implementation of knowledge management can increase knowledge worker productivity. Therefore, knowledge management practices should be implemented to enhance the knowledge worker productivity via fostering the knowledge worker’s engagement in and propensity to knowledge management processes.Originality/valueThis study is among the first to examine the likely influence of knowledge management on the productivity of knowledge workers conclusively while controlling for three individual demographic factors. This study also addresses the effectiveness of knowledge management in the little-explored cultural context of Pakistan.
Journal Article
Reconciling the impact of knowledge management processes on knowledge worker productivity
Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process – knowledge creation, knowledge sharing and utilization – can enhance the knowledge workers’ productivity in isolation. In contrast, our study argues with the support of Nonaka’s theory and alignment theory that knowledge utilization is the only frontline and primary knowledge management process which can enhance knowledge workers’ productivity while other knowledge management processes (knowledge creation and knowledge sharing) support and supplement each other as well as improve knowledge utilization. This means that shared and created knowledge will not enhance the productivity of knowledge workers until organizations strive for knowledge utilization. This study used data collected from 336 knowledge workers in the Telecom industry of Pakistan and examined it using partial least squares modelling. The findings indicated that knowledge utilization is the sole frontline and primary knowledge management to enhance the productivity of knowledge workers. Hence, knowledge utilization can only influence productivity indirectly by increasing the utilization of knowledge created and/or shared.
Journal Article
The Impact of Compulsory Citizenship Behavior on Job Performance of New-Generation Knowledge Workers: The Roles of Ego Depletion and Relational Energy
Based on ego depletion theory and interaction ritual theory, this research explores the impact of compulsory citizenship behavior on new-generation knowledge workers' job performance via the mediating role of ego depletion and the moderating role of relational energy employees experienced in interactions with coworkers.
Two studies were conducted to explore the impact of compulsory citizenship behavior on job performance. Study 1 used a 10-day daily diary Survey (N=112) and Study 2 used a questionnaire survey conducted multiple times (N=356) to test the hypotheses.
The results of Study 1 and Study 2 were almost convergent. Compulsory citizenship behavior had a negative effect on job performance through the mediating effect of ego depletion. In addition, relational energy negatively moderated the effect of compulsory citizenship behavior on ego depletion and negatively moderated the mediating effect of ego depletion between compulsory citizenship behavior and job performance.
The results deepen our understanding of the mechanism underlying the effect of compulsory citizenship behavior on job performance from the theoretical perspective of psychological energy, and also provide practical implications on how to manage new-generation knowledge employees' work behavior and job performance.
Journal Article