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"LEGAL SERVICES"
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The rise of legal services outsourcing : risk and opportunity
Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by Legal Process Outsourcing (LPO) clients, providers and advisors to realize value from LPO services. The book is based on data from 27 providers, interviews with clients and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, 'The Rise of Legal Process Outsourcing' addresses the transformation of legal work, LPO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LPO market.
Book
Lawyers for the poor
Lawyers for the Poor explores the development of legal advice and aid provision in England between 1890 and 1990. It is the first book-length study to place legal advice provision in the wider context of English civil society and the welfare state, and it demonstrates how making it easier for people to get advice on their problems was shaped by changing ideas of what it meant to be a citizen. This book examines the origins in the after-hours ‘Poor Man’s Lawyer’ voluntary work of individual lawyers in late Victorian London through to the state-subsidised legal aid schemes of post-war Britain. It considers how affordable access to help with legal matters came to be seen as a right for all, and how charities, the main political parties, the trade unions and the media were involved in trying to achieve this by the 1940s. It also reveals the problems and advantages of offering legal advice services as part of the welfare state after 1949 and the ongoing concerns about using public money on private troubles – issues that remain unresolved in the twenty-first century. This book will be of interest to students and researchers of welfare, citizenship, politics, social policy and voluntary action in twentieth-century Britain, and to practitioners.
eBook
Legal Issues and Outcomes of a Medical-Legal Partnership for Cancer Patients
The medical-legal partnership (MLP) model is a multidisciplinary intervention with demonstrated success in addressing health-harming legal needs. We analyzed initial data from the Georgetown University Health Justice Alliance's Cancer Legal Assistance and Well-being Project (Cancer LAW), an MLP between Georgetown University and MedStar Health serving cancer patients receiving care at an urban, safety-net hospital in Washington, D.C. The sample included 81 patients, who had an average of two legal issues, most commonly in the areas of Social Security, estate planning, housing, and health insurance. Data collected during legal representation captured both financial and non-financial benefits to patients. Patients who responded to a post-legal services survey reported reduced stress, and nearly 75% of survey respondents reported that legal services helped them maintain their treatment regimen. Further research, including on the impact of legal services on health outcomes, may be helpful in efforts to incorporate legal services as an accepted best practice in cancer care.
Journal Article
Glass half full : the decline and rebirth of the legal profession
\"The hits keep coming for the American legal profession. Law schools are churning out too many graduates, depressing wages, and constricting the hiring market. Big Law firms are crumbling, as the relentless pursuit of profits corrodes their core business model. Modern technology can now handle routine legal tasks like drafting incorporation papers and wills, reducing the need to hire lawyers; tort reform and other regulations on litigation have had the same effect. As in all areas of today's economy, there are some big winners; the rest struggle to find work, or decide to leave the field altogether, which leaves fewer options for consumers who cannot afford to pay for Big Law. It would be easy to look at these enormous challenges and see only a bleak future, but Ben Barton instead sees cause for optimism. Taking the long view, from the legal Wild West of the mid-nineteenth century to the post-lawyer bubble society of the future, he offers a close analysis of the legal market to predict how lawyerly creativity and entrepreneurialism can save the profession. In every seemingly negative development, there is an upside. The trend towards depressed wages and computerized legal work is good for middle class consumers who have not been able to afford a lawyer for years. The surfeit of law school students will correct itself as the law becomes a less attractive and lucrative profession. As Big Law shrinks, so will the pernicious influence of billable hours, which incentivize lawyers to spend as long as possible on every task, rather than seeking efficiency and economy. Lawyers will devote their time to work that is much more challenging and meaningful. None of this will happen without serious upheaval, but all of it will ultimately restore the health of the faltering profession. A unique contribution to our understanding of the legal crisis, the unconventional wisdom of Glass Half Full gives cause for hope in what appears to be a hopeless situation\"-- Provided by publisher.
Book
Using AI Powered Paraprofessionals to Meet the Access to Justice Crisis
An enduring access-to-justice crisis leaves most low- and middle-income people without meaningful assistance for civil legal problems. In response, several U.S. jurisdictions have experimented with licensing legal paraprofessionals—such as Limited License Legal Technicians (LLLTs)—to provide a circumscribed set of services directly to the public. Using Washington State’s pioneering LLLT program and its successors as a case study, this Article argues that paraprofessional reforms have under-delivered because they replicate key features of the traditional professional model: substantial educational prerequisites, supervised practice requirements, and high-stakes examinations that raise entry costs, limit supply, and constrain scalability. The Article contends that modern AI changes the production function of routine legal work—particularly client intake, document preparation, and the translation of facts into legally relevant narratives—yet AI deployed directly to consumers poses serious risks, including error, bias, confidentiality threats, and jurisdictional mismatch, and it cannot reliably identify when a matter requires escalation to a lawyer. The Article therefore proposes an “AI–paraprofessional fusion” model: purpose-built, jurisdiction-specific AI tools paired with lightly trained human paraprofessionals who provide process guidance, verify and quality-control outputs, and triage cases for escalation when warranted. Finally, because unauthorized-practice rules are state-created constraints that helped produce today’s scarcity, the Article argues that the AI infrastructure enabling this model should be developed and maintained as a public good—auditable, updateable, and broadly accessible—rather than left solely to private market incentives. This approach offers a scalable path for United States jurisdictions—and potentially others—to expand competent, lower-cost legal assistance while preserving safety through human oversight and clear escalation channels.
Journal Article
Legal Technology: Assessment of the Legal Tech Industry’s Potential
The use of information and communication technologies (ICT) in the sector of legal services has resulted in the emergence of a new category of services known as legal technology (legal tech). This article aims at defining the current state of research concerning the matter, confirming its interdisciplinary nature and examining the level of its popularity. The strategy assumed for the article has influenced the order and sequence of the topics covered starting from an introduction to legal technology together with analysis of the context of the definition of the term (legal tech) (“Introduction” section), through a detailed discussion of the methodology of systematic literature review, its results and an appraisal of the popularity of the notions (“Materials and Methods” and “Bibliometric Analysis” sections), the application of the thematic analysis method (“Thematic Analysis of the Reference Repository” section), Google Trends analysis (“Analysis of the Popularity of the Terms ‘Legal Technology’ or ‘Legal Tech’ (Google Trends)” section), and finally the conclusions (“Conclusions” section). The research methodology covers a systematic literature review, quantitative bibliometric analysis, the thematic analysis method, and — complementarily — popularity analysis performed using the Google Trends analytical tool. The article confirms the multidisciplinary nature of legal technology as a subject matter, indicating the thematic categories corresponding with the notion under investigation. It contains a description of the geographical segmentation and difference in that regard at a global level. The author has verified the presence of publications on legal technology and shown that the future of the legal services sector lies in an interdisciplinary juxtaposition of the classic legal sciences with entirely new areas, i.e. IT, artificial intelligence, and data analysis.
Journal Article
Digital lawyering : technology and legal practice in the 21st century
\"In today's rapidly changing legal landscape, becoming a digital lawyer is vital to success within the legal profession. This textbook provides an accessible and thorough introduction to digital lawyering, present and future, and a toolkit for gaining the key attributes and skills required to utilise technology within legal practice effectively. Digital technologies have already begun a radical transformation of the legal profession and the justice system. Digital Lawyering introduces students to all key topics, from the role of blockchain to the use of digital evidence in courtrooms, supported by contemporary case studies and integrated, interactive activities. The book considers specific forms of technology, such as Big Data, analytics and Artificial Intelligence, but also broader issues including regulation, privacy and ethics. It encourages students to explore the impact of digital lawyering upon professional identity, and to consider the emerging skills and competencies employers now require. Using this textbook will allow students to identify, discuss and reflect on emerging issues and trends within digital lawyering in a critical and informed manner, drawing on both its theoretical basis and accounts of its use in legal practice. Digital Lawyering is ideal for use as a main textbook on modules focused on technology and law, and as a supplementary textbook on modules covering lawyering and legal skills more generally\"-- Provided by publisher.
Book
Adopting robot lawyer? The extending artificial intelligence robot lawyer technology acceptance model for legal industry by an exploratory study
The development of artificial intelligence has created new opportunities and challenges in industries. The competition between robots and humans has elicited extensive attention among legal researchers. In this exploratory study, we addressed issues regarding the introduction of robots to the practice of legal service through a semistructured interviews with lawyers, judges, artificial intelligence experts, and potential clients. An extended robot lawyer technology acceptance model with five facets and 11 elements is proposed in this study. This model highlights two dimensions: ‘legal use’ and ‘perception of trust.’ In summary, this study provides new specific implications and exhibits three characteristics, namely, derivative, macroscopic, and instructive, in the legal services with artificial intelligence. In addition, artificial intelligence robot lawyers are being developed with some of the abilities necessary to substitute for human beings. Nevertheless, working with human lawyers is imperative to produce benefits from this type of reciprocity.
Journal Article