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Despite the increasing interest toward environmental issues in the freight transport and logistics service sector, a comprehensive and updated assessment of the existing literature is still missing. This paper aims to fill this gap by presenting the results of a systematic literature review of publications in the area of environmental sustainability in third-party logistics service providers (3PLs) between the years 2000 and 2016. The review offers insight into the critical dimensions of green matters in transport and logistics service companies using an analytical framework based on the following five topic areas: influencing factors, green actions and the impact on performance, Information and Communication Technology (ICT) tools supporting the green actions, energy efficiency in road freight transport and shipper’s perspective and collaboration. The results indicate that, despite the number of published papers having grown significantly from 2008 onward, some areas remain highly under-researched such as ICT and performance measurement. Several research gaps have been identified in each topic area, and a set of propositions forming an agenda for future research directions has been suggested.

This paper aims to develop a model for measuring logistics performance using logistics planning variables. Principal component analysis and structural equation modeling were applied to evaluate data from a sample of 360 senior/middle managers working in various offshore logistics companies, randomly selected from among Nigerian logistics workers. The results show that logistics planning positively impacts profitability by strengthening disaster resilience and business continuity procedures. Additionally, the research indicates that a company can maintain both efficiency and risk management by implementing effective planning procedures, which are a crucial component of logistics planning. Logistics service providers involved in offshore operations should pay close attention to the following: identifying emergency contacts for logistics-related incidents, assessing the level of risk that the company can tolerate in its logistics operations, determining when to revisit continuity plans for logistics processes, evaluating these continuity plans effectively, ensuring adequate training for employees involved in their preparation, earnings before taxes with competitors, and tracking the pace of recovery from disruptions relative to competitors.

PurposeThe purpose of this paper is to use a theoretical framework to investigate the relationships between different innovation-oriented dynamic capabilities, dynamic resilience and firm performance among logistics service providers (LSPs) and in-house logistics departments of industrial companies during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachThe conceptual theoretical framework relies on the dynamic capabilities framework (DCF) and the relational view (RV), which are rooted in the resource-based view (RBV). It is hypothesized that the dynamic capability to innovate reinforces the dynamic capability to adapt and to recover in highly dynamic and vulnerable environments during the pandemic. This allows LSPs to successfully create new services and respond to the changing market circumstances in terms of logistics service quality (LSQ) and firm performance. Data were collected from 83 LSPs and 30 in-house logistics departments via an online survey. The study determined the general strength and direction of the relationships between latent variables. A correlation analysis was utilized to establish statistical significance of the results.FindingsIn this study, a range of innovation-oriented capabilities for achieving more dynamic resilience were bundled in a conceptual framework and were found to be statistically significant for LSQ and firm performance. They are the capability to distribute new knowledge, to train employees effectively, to develop cross-functional collaboration within the firm, to develop inter-firm relationships with business partners on a long-term basis as well as to learn from rivals, and to pursue a win-win relationship with them.Research limitations/implicationsThe results of the study do not imply that the identified capabilities are the only ones relevant to increasing dynamic resilience during the pandemic. In October 2020, the COVID-19 pandemic was at different stages in different countries, so that the level to which firms were affected varied, and although the data were collected during one month only, due to the high dynamics of the pandemic, data were collected during different stages of disruptions, even among respondents in the same country. This study was set in the context of COVID-19, and it could not be proved whether the conceptual framework is generalizable to other crises or particular industries, but it would be worthwhile to examine this in the future. Finally, it was not tested whether LSQ mediates the relationship between innovative capabilities and firm performance during the pandemic.Practical implicationsThe results help managers with regard to their strategic and operational decisions in relation with COVID-19. These findings are useful for executives and logistics managers to improve these capabilities to gain a competitive advantage during pandemic and to find their strengths and weaknesses to develop critical capabilities for situations with a high turbulence and dynamic in their environment, and therefore provide a path for improvement.Originality/valueThis paper operationalizes a multi-theoretical conceptual framework in the context of logistics management (LM) and supply chain management (SCM). This conceptual framework was empirically tested.

PurposeThe rapid advancement of digital technologies has fundamentally changed the competitive dynamics of the logistics service industry and forced incumbent logistics service providers (LSPs) to digitalize. As many LSPs still struggle in advancing their digital transformation (DT), the purpose of this study is to discover barriers and identify organizational elements and associated leading practices for DT success at LSPs.Design/methodology/approachThis study utilizes a two-stage approach. Stage 1 is devoted to a literature review. Stage 2, based on multiple case studies, analyzes information collected across nine international and global LSPs.FindingsThis research derives a practice-based definition of DT in the logistics service industry, and it has identified five barriers, eight success factors and associated leading practices for DT. The main obstacles LSPs struggle with, are the complexity of the logistics network and lack of resources, while the main success factor is a leader having and executing a DT vision, and creating a supportive organizational culture.Practical implicationsThe results contribute to the emerging field of DT within the logistics and supply chain management literature and provide insights for practitioners regarding how to effectively implement it in a complex industry.Originality/valueThe authors analyze DT from the perspective of LSPs, traditionally not viewed as innovative companies. This study compares their DT with that of other companies.

Purpose The purpose of this paper is to provide new insights into the reactions and lessons learned with regard to the COVID-19 pandemic in terms of how logistics service providers (LSPs) managed to maintain supply chains resilience and what focus areas have been changed to keep operations functional and uphold financial stability. Design/methodology/approach Based on data-gathering techniques in interpretive research this study collected primary data via semi-structured interviews, interviewing informants from selected LSPs that operate on a global scale. Findings The results show that LSPs have built their reactions and actions to the COVID-19 outbreak around five main themes: “create revenue streams,” “enhance operational transport flexibility,” “enforce digitalization and data management,” “optimize logistics infrastructure” and “optimize personnel capacity.” These pillars build the foundation to LSP resilience that enables supply chains to stay resilient during an external shock of high impact and low probability. Originality/value The results of this study provide insights into how LSPs have managed the downsides and found innovative ways to overcome operational and financial challenges during the COVID-19 outbreak. As one of the first studies that specially focuses on the role of LSPs during the COVID-19 pandemic, this study categorizes the LSPs’ reactions and provides a “lessons learned” framework from a managerial perspective. From a theoretical perspective, this paper discusses the strategic role of LSPs in supply chain management and thereby extends current supply chain literature with a focus on LSP resilience.

Smart cities need energy-efficient and low-emission transportation for people and goods. Most studies focus on sustainable urban-transportation systems for passengers. Freight transportation in cities has increased significantly during the COVID-19 pandemic, leading to greenhouse gases emissions and negative externalities, such as traffic congestion. The purpose of this paper is to identify through a systematic literature review which innovations (hardware and software) applied by logistics service providers (LSPs) in sustainable urban freight (SUF) are suitable to support the transition to energy-efficient smart cities. We propose to classify the existing innovations in last-mile delivery for SUF into categories: (1) urban freight consolidation and/or trans-shipment; (2) the Consumer as a Service Provider (CaaSP); (3) choice of transportation modes. We introduce the concept of CaaSP as an innovative solution in last-mile delivery (LMD), where customers take over some transport operations with the use of smart technologies, and thus reduce the energy demand. We consider the modes of transportation, such as: drones, autonomous delivery robots, autonomous vehicles, cargo bikes (including e-cargo bikes, e-tricycles), electric vehicles (mainly vans), and combined passenger-and-cargo transportation rapid-transit systems. From the analyzed dataset, we find that energy-efficiency in smart cities can be improved by the consolidation of parcels in micro-depots, parcel lockers, and mobile depots. We analyze smart technologies (the Internet of things, big data, artificial intelligence, and digital twins), which enable energy efficiency by reducing the energy demand (fuel) of SUF, due to better operational planning and infrastructure sharing by logistics service providers. We propose a new IEE matrix as an actionable tool for the classification of innovations applied by LSPs in SUF, according to the level of their interconnectivity and energy efficiency. Additionally, this paper contributes to the theory by exploring possible future research directions for SUF in energy-efficient smart cities.

PurposeThe enormous impact of the COVID-19 pandemic showcases the key role of supply chain risk management (SCRM) in achieving and maintaining business performance, competitiveness and survival in the “new normal”. The purpose of this paper is to explore what impact the COVID-19 pandemic has had and may yet have on supply chains (SCs), which SCRM approaches have proved successful and how logistics service providers (LSPs) have applied the knowledge they have gained to improve their SCRM practices and resilience so as to prepare better for the next major disruption.Design/methodology/approachThis paper combines an extensive literature review with a multiple-case study of 10 internationally operating LSPs and how they have handled the impact of the COVID-19 pandemic so far. To bridge the research-practice gap, this study draws on the dynamic-capabilities view and provide insights that are valuable to both academia and practice.FindingsThis study provides empirical evidence on the severe impact of the COVID-19 pandemic on SCs, which has posed several challenges to LSPs. The study identifies eight factors that are critical to the adaptive capabilities of LSPs and, therefore, to their resilience in extreme conditions. The findings of this study show that these factors determine whether an SCRM system is robust and agile enough to allow an LSP to anticipate potential disruption and to respond fast enough when disruption occurs. Specifically, this study finds that robustness and agility demonstrably strengthen business performance, while learning from experience proves key to reconfiguring an SCRM design in response to acute disruption.Originality/valueThis paper is among the first to provide rich, empirical and practically applicable insights into the impact of the COVID-19 pandemic on business in relation to SCRM. These novel insights offer inspiring opportunities for further research.

The multiple attribute group decision making (MAGDM) has always been a concern in the research field. In this article, we establish the interval neutrosophic TODIM method based on cumulative prospect theory (CPT-IN-TODIM) for MAGDM issue. This new developed CPTIN-TODIM method has markedly superiority in describing decision maker’s psychological states, which utilizes the weight function to adjust weighting attributes distinguishing from the classical TODIM method. Then, this new developed method has been applied to select the third-party logistics service providers and been expound on the disparity with existing methods. Finally, the results of contrastive analysis indicate that this new developed method can lead to the appropriate conclusion and sticks out the differences between alternatives to provide clearer direction. Hence, the new developed CPT-IN-TODIM method is reliable and valid. First published online 19 November 2021

PurposeThe purpose of this paper is to identify in what way logistics service providers are involved in the logistics operations of omnichannel retailers. Given the importance of logistics in omnichannel retail and the complexities that it brings forth, it is unclear if the current tendency towards logistics outsourcing continues, and how logistics service providers should adapt to remain relevant in the omnichannel retail environment.Design/methodology/approachThe research draws on both desk and field research. The authors analysed the scientific information available on omnichannel retail logistics and conducted semi-structured expert interviews with food and non-food retailers that adopt an omnichannel model.FindingsThe research demonstrates distinct differences between food and non-food retailers. While food retailers are inclined to organise fulfilment and last mile activities in-house, non-food retailers partner closely with logistics service providers. Nonetheless, the store network of non-food retailers is attracting a growing part of logistics activities, which retailers are building themselves. To sustain their relevance in the omnichannel environment and strengthen their position for the future, the authors created a competency recommendation framework for logistics service providers, in which service differentiation is proposed as a viable direction for growth.Research limitations/implicationsThe research is based on insights from retailers based in the Brussels-Capital Region (Belgium) and requires further and wider testing in other contexts and geographical areas.Practical implicationsThe findings have strategic importance for retailers that are developing an omnichannel retail model and logistics service providers that (aim to) serve clients and operate activities within the retail sector.Originality/valueThe research provides a holistic view of logistics in omnichannel retail by identifying insourcing and outsourcing mechanisms and developing competency recommendations to fulfilment, internal transport and last mile transport in omnichannel retail.

PurposeThis study aims to identify service quality dimensions for logistics service providers (LSPs) and to examine their relationships with customer satisfaction and customer loyalty.Design/methodology/approachService quality dimensions are identified from vast literature review. Customers who take services from LSPs were surveyed to collect data on basis of developed survey instrument. Structural Equation Modelling (SEM) is applied to test the proposed research hypotheses.FindingsThe study shows that all the five service quality constructs, i.e. “Operational Quality”, “Resource Quality”, “Information Quality”, “Personnel Contact Quality” and “Customization and Innovation Quality” have direct relationship with customer satisfaction. They also have indirect relationship with customer loyalty, implying the full mediation of customer satisfaction.Practical implicationsThe results of the study suggest that the logistics service quality (LSQ) can be measured multi-dimensionally. It provides clear implications to LSPs for improvement of service quality. The present research work is expected to be useful for both, logistics service providers and the customer organizations, which take services from LSPs. LSPs can develop strategies to improve their service quality on basis of findings from this study.Originality/valueThe present research will help in extending the existing literature on service quality in context to LSPs.