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Convergenomics
Convergenomics is about the megatrends that are shaping how people behave and organizations work. In this insightful analysis, Sang Lee and David Olson describe how globalization, digitization, changing demographics, changing industry mix, deregulation and privatization, commoditization of processes, new value chains, emerging new economies, deteriorating environment, and cultural conflicts have led to what they define as a convergence revolution. Lee and Olson discuss this convergence revolution from the perspectives of technology, industry, knowledge, open-source networking and bio-artificial convergence, and they explain how human systems are transformed by what they have named convergenomics. Understanding convergenomics can lead to innovative strategic approaches and, the authors contend, more agile businesses are already employing these approaches to become and remain competitive and to generate greater value in a world radically changed by e-commerce. Business leaders and 'students' of strategy at all levels will learn from this book how revolutionary developments can be embraced rather than feared, and how technology that is potentially frightening in its complexity can be harnessed and used to enable productive collaboration and gain competitive advantage.
eBook
The nexus between digital collaboration, analytics capability and supply chain resilience of the food processing industry in Jordan
The major aim of the study is to examine the impact of Digital Collaboration (DC) and Analytics Capability (AC) on Supply Chain Resilience (SCRES). The study used data gathered from senior managers of the food processing industry in Jordan using a self-reported questionnaire designed and distributed to a purposive sample via email. A purposive sample consisted of 200 managers. To achieve the aim of the study, Structural Equation Modeling (SEM) with Partial Least Squares (PLS) was used for analysis. Responses used in data analysis composed 71% of the distributed questionnaires. The study results supported the hypotheses that AC has positive significant effects on DC and visibility of the SCRES while DC shows significant effects on velocity and flexibility of the supply chain. The study contributes to the body of knowledge on Resource-based view (RBV) and Supply chain literature by emphasizing that the AC between companies is a key antecedent of DC as well as AC and DC are crucial prerequisites for organizations to improve their performance by supporting the resilience of their supply chains. In light of the study results, managers and decision-makers need to prioritize and invest in improving their AC and fostering DC due to their impact on SCRES, which is especially critical considering the increasing challenges that organizations are currently facing, the increasing state of uncertainty in the external environment, and the limited ability of organizations to predict their ability to obtain the resources and production inputs they need.In today’s dynamic and unpredictable business environment, the importance of supply chain resilience, analytics capability, and digital collaboration cannot be overstated. These elements serve as the backbone of organizations striving to thrive in an era marked by rapid technological advancements, global connectivity, and unforeseen disruptions, such as the recent global health crisis. Our article delves into the critical intersection of these three vital components and their profound impact on the sustainability and success of modern businesses. We seek to contribute to the advancement of knowledge in the field of supply chain management. Our findings aim to benefit practitioners, researchers, policymakers, and the broader public by promoting more resilient, efficient, and sustainable supply chains. In doing so, we hope to inspire organizations to embrace the transformative potential of analytics capability and digital collaboration, ultimately strengthening supply chain resilience in an increasingly interconnected world.
Journal Article
IT-based Lean Six Sigma implementation in civil registration: lesson learned from an Indonesian context
This research paper focuses on the integration of Lean Six Sigma (LSS) with Information Technology (IT) in the public sector, specifically in the context of developing countries, using the City Office for Population Administration and Civil Registration (COPACR) in Surabaya, Indonesia, as a case study. Previous studies on this integration have shown positive results, but often lack detailed insights into the implementation process, context, and challenges faced. The paper adopts an action research methodology, observing processes at COPACR through IT, considering the unique challenges of developing countries. The study focuses on the application for birth certificates and follows the DMAIC (Define, Measure, Analyze, Improve, and Control) framework. Key challenges identified include low employee competencies, minimal investment, and a rigid organizational structure. These challenges were measured in the form of speed and quality of services based on the parameters of process capability analysis and Sigma level. Based on the problems identified during the analysis, corrective steps to reduce and eliminate waste were applied for better performance. The system achieved an improved completion time from 17.12 to 0.48 days with the sigma level from -6.46 to 4.09. The sigma level improvement corresponds to an improvement from -2.15 to 1.37 in Cpk parameter. The findings are valuable for public agencies in other cities in Indonesia and developing countries looking to implement IT-based Lean Six Sigma, emphasizing the importance of considering local context and challenges.
Journal Article
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study was to evaluate the antecedents of e-customer retention among banks in Zimbabwe post the pandemic. Grounded in the expectancy-disconfirmation theory, the study adopts an explanatory research design and a quantitative research approach. Data was collected using convenience sampling and hand-administered questionnaires. Covariance based Structural Equation Modelling (SEM) in SPSS AMOS examined 261 valid responses. The findings of the study revealed the positive impact of e-banking service quality on e-customer satisfaction and e-word of mouth. E-customer satisfaction also positively influenced e-word of mouth and e-customer retention. The results were also confirmatory of the positive effect of e-customer satisfaction and e-word of mouth on e-customer retention. The paper reveals that although significant e-banking adoption was enforced through COVID-19 regulations, banks were responsive enough to install the requisite e-banking infrastructure. Thus, post pandemic banking experiences have induced confirmation of e-banking service quality and consequentially e-customer satisfaction, e-WOM and e-retention. The study therefore flags the important antecedent role of e-banking service quality to e-customer satisfaction, e-word of mouth and e-customer retention. To promote the e-customer retention in the post COVID-19 era in Zimbabwe, banks need to maximize perceived internet banking service quality.
Journal Article
Customers' perceived eWOM, eWOM involvement, and purchase intention in social media marketing: an extension of information adaptation model
This study explores how rapport and eWOM involvement influence purchase intention using the Information Adoption Model (IAM). A quantitative survey (N = 434) analyzed via PLS-SEM reveals that homophily, customer expertise, and rapport positively impact perceived eWOM credibility, eWOM involvement, and purchase intention in social media marketing. Moreover, perceived eWOM credibility and eWOM involvement significantly mediate the effects of customer expertise and rapport on purchase intention, though homophily does not exhibit a mediation effect. These findings enhance understanding of eWOM dynamics, providing valuable insights for marketers, policymakers, and academics. By highlighting key drivers of eWOM credibility and engagement, the study offers strategic implications for businesses leveraging social media marketing. The research contributes to existing literature and informs future studies on digital consumer behavior. Practical recommendations and future research directions are outlined to further explore eWOM's role in shaping online purchasing decisions and improving marketing strategies.
Journal Article