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We study a major new entry in the French mobile telecommunications market, followed by the introduction of fighting brands by the three incumbents. Using an empirical oligopoly model, we find that the incumbents’ fighting brand strategies are difficult to rationalize as unilateral best responses. Instead, their strategies are consistent with a breakdown of tacit semi-collusion: before entry, the incumbents could successfully coordinate on restricting product variety to avoid cannibalization; after entry, this outcome became harder to sustain because of increased business stealing incentives. Consumers gained considerably from the added variety and, to a lesser extent, from the incumbents’ price responses.

To study consumer brand misinformation, we run in-store blind taste tests with a retailer’s private label food brands and the leading national brand counterparts in three large consumer packaged goods categories. Subjects self-report very high expectations about the quality of the private labels relative to national brands. However, they predict a relatively low probability of choosing them in a blind taste test. An overwhelming majority systematically choose the private label in the blinded test. Using program evaluation methods, we find that the causal effect of this intervention on treated consumers increases their market share for the tested private label product by 15 share points during the week after the intervention, on top of a base share of 8 share points. However, the effect diminishes to 8 share points during the second to fourth weeks after the test and to 2 share points during the second to fifth months after the test. Using a structural model of demand that controls for the self-selected participation and allows for heterogeneous treatment effects, we show that these effects survive controls for point-of-purchase prices, purchase incidence, and the feedback effects of brand loyalty. We also find that the intervention increases the preference for the private label brands, and that it decreases the preference for the national brands, relative to the outside good. Interpreting the intervention as an information treatment about the product, we find evidence consistent with an economically large informational barrier on demand for the private label product relative to an established national brand.

Recent research has demonstrated that linguistic characteristics of brand names can cognitively affect product evaluations. In six experiments, the authors demonstrate that affect arising from sound repetition may also be influential. The results reveal across multiple brand names and product categories that exposure to a brand name that has sound repetition in its phonetic structure and is spoken aloud produces positive affect, which favorably affects consumers' brand evaluations, reactions to cross-selling, and product choice. The effects are moderated by consumers' sensitivity to repetition, consumers' opportunity to experience emotions, and the degree to which the brand name's phonetic sound repetition deviates from linguistic expectations. The authors discuss implications for managers and avenues for further research.

This research shows that people implicitly and explicitly prefer sounds that are more common among top brand names (e.g., “S,” “M,” “L,” and “E”). Implicit preferences correlate with explicit willingness to pay more for hypothetical brands with preferred sounds. This suggests that the prevalence of certain sounds among top brands may be a reflection of people’s phonetic preferences. We examine possible processes underlying phonetic preferences, and offer evidence excluding phonetic embodiment, pronunciation-based fluency, and familiarity-based fluency. The results suggest a phonetic frequency process account. Substantively, these findings indicate that certain sounds should be given priority when crafting brand names.

This paper considers when a firm’s deliberately chosen name can signal meaningful information. The average plumbing firm whose name begins with A or a number receives five times more service complaints than other firms and also charges higher prices. Relatedly, plumbers with A names advertise more in the Yellow Pages and on Google, and doing so is positively correlated with receiving complaints. As the use of A names is more prevalent in larger markets, I reconcile these findings with a simple model in which firms have different qualities and consumers have heterogeneous search costs.

Brands and brand capital have long been theorized to play an important role in the formation of the industrial market structure of consumer goods industries. We summarize several striking empirical regularities in the concentration, magnitude, and persistence of brand market shares in consumer goods categories. We then survey the theoretical and empirical literatures on the formation of brand preferences and the ways in which brand preferences contribute to our understanding of these empirical regularities. We also review the literature on how brand capital creates strategic advantages to firms that own established brands.

Sound symbolism research provides considerable support for the relationship between sound and meaning. What is not well understood is how best to imbed sound symbolism to create meaningful brand names. This research investigates three basic decisions or issues that marketers face when embedding sound symbolism in brand names—i.e., (a) where to position the imbed, (b) what type of imbed to use, and (c) what is the effect of combining imbeds. Results of study 1 indicate that imbeds placed after the first syllable of a brand name communicate branding meaning. Also, brand meaning is better conveyed by vowels than consonants in a brand name. Combining consistent vowel and consonant imbeds in a brand name provides an additive effect with respect to communicating brand meaning. Results of study 2 show that combining consistent imbeds in a brand name can have a favorable impact on product choice.

We propose that gender brand personality can be created with phonetic symbolism embedded in brand names. Results from two experiments indicate that brand names with front vowels better create a feminine brand personality, whereas brand names with back vowels better form a masculine brand personality. Moreover, when sound in a brand name is congruent with the gender target of the brand, consumers indicate a greater preference for the brand name and exhibit more favorable responses toward the brand. The findings provide managers with practical guidelines for creating gender brand personality through brand names, facilitating gender targeting efforts.

We document a striking positive stock price reaction to the announcement of corporate name changes to Internet-related dotcom names. This \"dotcom\" effect produces cumulative abnormal returns on the order of 74 percent for the 10 days surrounding the announcement day. The effect does not appear to be transitory; there is no evidence of a postannouncement negative drift. The announcement day effect is also similar across all firms, regardless of the firm's level of involvement with the Internet. A mere association with the Internet seems enough to provide a firm with a large and permanent value increase.

Research on brand naming has recently taken center stage in marketing literature. This study formulates a comprehensive classification of brand names that incorporates frameworks from existing literature and current naming methods used by practitioners. A content analysis of the top 500 global brand names based on manifest content, across 11 product categories, was conducted to understand the current brand-naming trends. The results confirm extensive use of the promoter’s name and place of origin (39.7 per cent of all brand names coded), compounding (34.1 per cent), abbreviations (18.2 per cent) and blending (7.9 per cent). Category-wise analysis indicates that certain categories, such as durables, follow the aggregate pattern of 61.5 per cent semantic word names, 53.0 per cent invented word names and 23.6 per cent non-word names. FMCG brands, on the other hand, show differing patterns because of disproportionately low abbreviations in the distribution. Further, χ 2 tests using equal expected frequencies of the three dimensions; semantic, invented and non-word names, showed that there appears to be significant differences in frequency between these dimensions. Practitioners may consider using these newly defined categories, such as semantically related acronyms, in creating distinctive brand names. This study also analyzes the use of sound symbolic names for brands.