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The elevator family
The four members of the Wilson family decide to spend their holiday in one of the elevators at the San Francisco Hotel.
Book
Probable Transmission of SARS-CoV-2 Omicron Variant in Quarantine Hotel, Hong Kong, China, November 2021
We report detection of severe acute respiratory syndrome coronavirus 2 Omicron variant (B.1.1.529) in an asymptomatic, fully vaccinated traveler in a quarantine hotel in Hong Kong, China. The Omicron variant was also detected in a fully vaccinated traveler staying in a room across the corridor from the index patient, suggesting transmission despite strict quarantine precautions.
Journal Article
Warren the 13th and the 13-year curse
After the Warren Hotel is shipwrecked on a strange island on his thirteenth birthday, Warren and his friends must solve a series of riddles to rescue Sketchy from a travelling circus.
Book
Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews
We investigate the relationship between a firm’s use of management responses and its online reputation. We focus on the hotel industry and present several findings. First, hotels are likely to start responding following a negative shock to their ratings. Second, hotels respond to positive, negative, and neutral reviews at roughly the same rate. Third, by exploiting variation in the rate with which hotels respond on different review platforms and variation in the likelihood with which consumers are exposed to management responses, we find a 0.12-star increase in ratings and a 12% increase in review volume for responding hotels. Interestingly, when hotels start responding, they receive fewer but longer negative reviews. To explain this finding, we argue that unsatisfied consumers become less likely to leave short indefensible reviews when hotels are likely to scrutinize them. Our results highlight an interesting trade-off for managers considering responding: fewer negative ratings at the cost of longer and more detailed negative feedback.
Data and the online appendix are available at
https://doi.org/10.1287/mksc.2017.1043
.
Journal Article
Funny business
When Frannie and her mother accompany her father on a business trip to Florida, Frannie would rather help him at the conference hotel than go with her mother to Princessland theme park.
Book
RETRACTED: Khalil-ur-Rehman et al. Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels. Int. J. Environ. Res. Public Health 2021, 18, 9123
The journal retracts the article titled “Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels” [...]
Journal Article
John Philip Duck
During the Depression, a young Memphis boy trains his pet duck to do tricks in the fountain of a grand hotel and ends up becoming the Duck Master of the Peabody Hotel.
Book
Sentiment analysis of hotel online reviews using the BERT model and ERNIE model—Data from China
The emotion analysis of hotel online reviews is discussed by using the neural network model BERT, which proves that this method can not only help hotel network platforms fully understand customer needs but also help customers find suitable hotels according to their needs and affordability and help hotel recommendations be more intelligent. Therefore, using the pretraining BERT model, a number of emotion analytical experiments were carried out through fine-tuning, and a model with high classification accuracy was obtained by frequently adjusting the parameters during the experiment. The BERT layer was taken as a word vector layer, and the input text sequence was used as the input to the BERT layer for vector transformation. The output vectors of BERT passed through the corresponding neural network and were then classified by the softmax activation function. ERNIE is an enhancement of the BERT layer. Both models can lead to good classification results, but the latter performs better. ERNIE exhibits stronger classification and stability than BERT, which provides a promising research direction for the field of tourism and hotels.
Journal Article
Hibernation Hotel
\"It's time for Bear to hibernate, but he just can't get to sleep because his cave is crowded with all of his friends. Raccoon snores, Beaver fidgets, and Skunk doesn't exactly smell too good. So Bear gets a great idea and reserves a room at the Hibernation Hotel. \"This is the life!\" he exclaims, eating all the snacks he wants and bouncing up and down on the bed. But for some reason, at bedtime, he still can't sleep. Could something be missing?\"--Goodreads.
Book
Environmental awareness and guests’ intention to visit green hotels: The mediation role of consumption values
The paper aimed at examining the influence of consumer’s environmental awareness on their intention to visit green hotels in north Cyprus, the mediation role of consumption values. Research on eco-friendly hotels stressed that conventional hotels do not make available to consumers the environmental awareness and consumption values, whereas, there is possibility that these benefits might not sit well with the hotel potential consumers. Aside highlighting the features of green hotels, it is imperative to examine how consumers perceive consumption values. A questionnaire-based survey was used to examine the study’s objectives. A total of 400 customers at 20 five-stars hotels that were randomly selected across the 3 big cities in north Cyprus (Girne, Lefkosa, and Magusa) were approached and invited to participate. The structural model was tested using structural equation modeling (SEM). The configuration model was analyzed using the partial least square (PLS) method. The finding from the SEM results shows that environmental concern directly and positively influenced the guests’ intentions to visit hotels in north Cyprus. Moreover, functional and emotional values were found to mediate the relationship between environmental concern and knowledge on the guests’ intention to visit north Cyprus hotels. Finally, the study suggest that the research will be of benefit to the managers of hotels in north Cyprus to know the significance of developing consumer’s green awareness and to market it to the customers.
Journal Article