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"Negotiating"
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The conflict paradox : seven dilemmas at the core of disputes
\"Find the roadmap to resolution at the heart of the conflictThe Conflict Paradox is a comprehensive guide to overcoming conflict to arrive at a satisfying resolution. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association, this book outlines the seven major dilemmas that conflict resolution practitioners face every day. Readers will find expert guidance toward getting to the heart of conflict, along with practical tools and techniques for more successful intervention. Using stories, experiences, and reflective exercises to bring these concepts to life, the author provides actionable advice for resolving disputes.Even contradictions that initially seem insurmountable can be overcome. The key is to help disputants change their approach to the seven dilemmas; instead of just seeing each as a duality where one must choose sides, they need to accept them as paradoxes in order to reach agreement. The Conflict Paradox provides a framework with which to analyze conflict and pinpoint the true issues being faced in order to facilitate the implementation of the best possible solution. Examine the contradictions at the center of almost all conflicts Explore the seven dilemmas: Competition and Cooperation; Optimism and Realism; Avoidance and Engagement; Principle and Compromise; Emotions and Logic; Impartiality and Advocacy; Autonomy and Community Understand that the sides of each paradox are interdependent, and learn how to move forward with that knowledge Discover the tools and techniques that make conflicts less of a hurdle to overcome Conflict is everywhere, and conflict resolution skills are valuable far beyond the professional and legal realms. With insight and creativity, solutions are almost always possible. For conflict resolution professionals looking for a better conflict analysis framework, The Conflict Paradox provides a roadmap to resolution\"-- Provided by publisher.
Book
Randomized Trial of Communication Facilitators to Reduce Family Distress and Intensity of End-of-Life Care
Abstract
Rationale
Communication with family of critically ill patients is often poor and associated with family distress.
Objectives
To determine if an intensive care unit (ICU) communication facilitator reduces family distress and intensity of end-of-life care.
Methods
We conducted a randomized trial at two hospitals. Eligible patients had a predicted mortality greater than or equal to 30% and a surrogate decision maker. Facilitators supported communication between clinicians and families, adapted communication to family needs, and mediated conflict.
Measurements and Main Results
Outcomes included depression, anxiety, and post-traumatic stress disorder (PTSD) among family 3 and 6 months after ICU and resource use. We identified 488 eligible patients and randomized 168. Of 352 eligible family members, 268 participated (76%). Family follow-up at 3 and 6 months ranged from 42 to 47%. The intervention was associated with decreased depressive symptoms at 6 months (P = 0.017), but there were no significant differences in psychological symptoms at 3 months or anxiety or PTSD at 6 months. The intervention was not associated with ICU mortality (25% control vs. 21% intervention; P = 0.615) but decreased ICU costs among all patients (per patient: $75,850 control, $51,060 intervention; P = 0.042) and particularly among decedents ($98,220 control, $22,690 intervention; P = 0.028). Among decedents, the intervention reduced ICU and hospital length of stay (28.5 vs. 7.7 d and 31.8 vs. 8.0 d, respectively; P < 0.001).
Conclusions
Communication facilitators may be associated with decreased family depressive symptoms at 6 months, but we found no significant difference at 3 months or in anxiety or PTSD. The intervention reduced costs and length of stay, especially among decedents. This is the first study to find a reduction in intensity of end-of-life care with similar or improved family distress.
Clinical trial registered with www.clinicaltrials.gov (NCT 00720200).
Journal Article
The power of nice : how to negotiate so everyone wins--especially you!
\"Learn to get what you want without burning bridgesIn this revised and updated edition of the renowned classic The Power of Nice, negotiations expert, sports agent, New York Times bestselling author, attorney, business leader and educator, Ron Shapiro, shares the key principles of effective negotiation through a combination of a time-tested process, anecdotes, and exercises. Drawing on his unparalleled experiences from the worlds of sports, law, business and politics, as well as dealing with life issues common to us all, Shapiro takes you through the steps of his systematic approach: The Three Ps, Prepare-Probe-Propose.Learn how to use the process to empower you in negotiations. Regardless of your level of experience or the extent of your confidence, you will get what you want while building stronger relationships for the future. This updated edition contains: Significant new material including an expanded view of its applicability to a broad array of business and life challenges a new streamlined version of the Preparation Checklist a more precise understanding of the concept of WIN-win a Foreword by Cal Ripken, Jr. and an Epilogue highlighting negotiation lessons from the life of Nelson Mandela The book also provides a link to reinforcement of its lessons through the website of the Shapiro Negotiations Institute.Whether you are negotiating with, among others, a customer or client, a boss or government official, or even setting a teenager's curfew or getting a last seat on an airplane, this invaluable guide will help you read the other side and bring the power of human psychology and a time-tested process to the negotiating table. If you're tired of uneven \"compromise\" and the feeling of being manipulated, turn the tables for good with The Power of Nice, and learn strength from the master himself\"-- Provided by publisher.
Book
Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers
This article presents the results of a training program in emotional intelligence.
Emotional Intelligence (EI) involves two important competencies: (1) the ability to recognize feelings and emotions in oneself and others, and (2) the ability to use that information to resolve conflicts and problems to improve interactions with others. We provided a 30-hour Training Course on Emotional Intelligence (TCEI) for 54 senior managers of a private company. A pretest-posttest design with a control group was adopted.
EI assessed using mixed and ability-based measures can be improved after training.
The study's results revealed that EI can be improved within business environments. Results and implications of including EI training in professional development plans for private organizations are discussed.
Journal Article
The only negotiating guide you'll ever need : 101 ways to win every time in any situation
\"Everything in life is negotiated, under all conditions, at all times. From asking your boss for a raise, to asking your significant other to take out the garbage, most of us are involved in negotiations to one degree or another for a good part of any given day. The Only Negotiating Guide You'll Ever Need, Revised and Updated outlines the critical elements you need for a successful negotiation and reveals the 101 tactics to use in any high stakes business deal, or in everyday life occurrences. In this book, you'll discover your negotiating behavioral style through self-assessment questionnaires, gain the tools needed to deal with negotiation sharks (or bullies), learn tips forrecognizing and interpreting your negotiating counterpart's body language to create beneficial outcomes, and see examples on how to counterunethical and unprofessional tactics effectively-- and much more. Using their 30 years of experience as business professionals, lead negotiators, consumers, and parents, Peter Stark and Jane Flaherty provide you with the tools you need to become a successful negotiator who builds win-win relationships\"-- Provided by publisher.
Book
Testing the impact and durability of a group malleability intervention in the context of the Israeli–Palestinian conflict
Fostering perceptions of group malleability (teaching people that groups are capable of change and improvement) has been shown to lead to short-term improvements in intergroup attitudes and willingness to make concessions in intractable conflicts. The present study, a field intervention involving 508 Israelis from three locations in Israel, replicated and substantially extended those findings by testing the durability of a group malleability intervention during a 6-month period of frequent violence. Three different 5-hour-long interventions were administered as leadership workshops. The group malleability intervention was compared with a neutral coping intervention and, importantly, with a state-of-the-art perspective-taking intervention. The group malleability intervention proved superior to the coping intervention in improving attitudes, hope, and willingness to make concessions, and maintained this advantage during a 6-month period of intense intergroup conflict. Moreover, it was as good as, and in some respects superior to, the perspective-taking intervention. These findings provide a naturalistic examination of the potential of group malleability interventions to increase openness to conflict resolution.
Journal Article
Never split the difference : negotiating as if your life depended on it
\"A negotiation guide from a former FBI Hostage Negotiator\"-- Provided by publisher.
BOOK
Drift into Failure
This book explores complexity theory and systems thinking to better understand how complex systems drift into failure. It studies sensitive dependence on initial conditions, unruly technology, tipping points, diversity - and finds that failure emerges opportunistically, non-randomly, from the very webs of relationships that breed success and that are supposed to protect organizations from disaster. It develops a vocabulary that allows us to harness complexity and find new ways of managing drift.
eBook
Quantum negotiation : the art of getting what you need
\"The Quantum Negotiation preparation model explores who we are as negotiators in the context of our social conditioning. Our model explores all of our human dimensions in the cognitive, psychological, social, physical and spiritual fields. Quantum Negotiators have a strong sense of self, identity, and are anchored to their own values. However, Quantum Negotiators also have the curiosity, the resilience and the intelligence to understand another's point of view and interests\"-- Provided by publisher.
Book
Premarital intervention based on attachment and differentiation improves communication and conflict management in Iranian couples
This study examined the effectiveness of a premarital intervention based on the Attachment-Differentiation Premarital Model (ADPM) in enhancing communication patterns and conflict management skills among Iranian engaged couples. The engagement period is a pivotal stage for future marital quality, yet many couples—particularly in collectivist societies like Iran—lack access to structured relational education. In this quasi-experimental study using a pretest-posttest control group design, 40 participants (20 couples) were selected from a university-affiliated counseling center and randomly assigned to either the experimental group (10 couples) or control group (10 couples). All participating couples resided in a married student dormitory and represented various cultural regions of Iran. The experimental group received 8–10 structured ADPM-based sessions, while the control group received no intervention during the study period. Communication patterns were measured using the Couples Communication Patterns Questionnaire (CPQ), and conflict management styles were assessed using the Rahim Organizational Conflict Inventory-II (ROCI-II). Multivariate analysis of covariance (MANCOVA) revealed significant post-intervention improvements in integrating (F = 21.90,
p
< 0.001), obliging (F = 19.49,
p
< 0.001), compromising (F = 8.73,
p
< 0.01), and dominating (F = 9.53,
p
< 0.01) communication styles, alongside a significant reduction in avoidance (F = 42.16,
p
< 0.001). Improvements were also found in constructive conflict communication (F = 8.13,
p
< 0.01), and reductions were observed in avoidance (F = 13.21,
p
< 0.001) and demand/withdrawal styles (F = 9.28,
p
< 0.01). These findings suggest that the ADPM offers a theoretically grounded and culturally responsive framework for premarital education, particularly in contexts where relational autonomy and emotional expression are constrained by traditional norms.
Journal Article