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Claim management office maturity model (CMOMM) in project-oriented organizations in the construction industry
PurposeClaim formation is a fact and a regular occurrence in construction industry projects and often leads to a waste of money and time for organizations. Organizations can, however, reduce and control claims by promoting an integrated claim management system and improving productivity in the results of the claims. Establishing a claim management office is one of the ways to help organizations achieve this.Design/methodology/approachBased on library research, expert opinion and analysis of organizations' contracts as case studies and identifying the root causes of the claim, this paper proposes a claim management office maturity model and determines its levels.FindingsThis paper proposes a claim management office maturity model and also determines its levels. The general structure of this model is based on three parameters: “characteristics of each level,” “requirements of each level” and “transition period of each level” in five levels, where the first level is the most basic level and level five is the highest level of the implementation of a claim management office in the organization.Originality/valueIt can be clearly emphasized that this research is one of the first research studies that has dealt with the issue of claim management office in the construction industry and has proposed the model of maturity and development of claim management office in the organization. The use of numerous and experienced experts in achieving the results and case organizations to develop this research has increased the value and credibility of this research. This study also helps to improve the level of claim management in construction industry organizations so that these organizations can implement each level of claim management maturity model in the organization according to their competence and need for claim management. And by implementing it correctly, solve or reduce the problems of claim management in the organization and their projects.
Journal Article
Assessment of the maturity of project management offices of government agencies of Kazakhstan: analysis, trends, and development prospects
In recent years, Kazakhstan has actively adopted project management practices in the public sector to improve the efficiency of government programs, optimize resource use, and enhance transparency. A central element of this transformation has been the establishment of project management offices (PMOs) within government agencies. However, the maturity of these PMOs – and their capacity to support strategic objectives through advanced project management methods – remains underexplored, particularly in the context of developing and transitional economies.
This study aims to contribute to the international discourse on public sector project management by assessing the maturity of PMOs in Kazakhstan using the Portfolio, Program, and Project Management Maturity Model (P3M3). Data were collected through a structured survey of public officials responsible for project oversight and analyzed using cluster analysis, analysis of variance (ANOVA), and descriptive statistics to identify maturity levels and common barriers.
The findings revealed that the majority of PMOs are in the early stages of maturity (P3M3 levels 1 and 2), with limited institutional integration and inconsistent project governance practices. Key challenges include inadequate staff training, weak procedural frameworks, and poor alignment between project management activities and broader public administration systems.
This study provides empirical evidence to support targeted interventions aimed at improving PMO maturity in government institutions. It offers a practical framework for policymakers, public managers, and researchers to design reforms that strengthen project governance and advance public sector performance in Kazakhstan and comparable contexts.
Journal Article
Achieving sustainable procurement in construction projects: The pivotal role of a project management office
Environmental and ecological impacts associated with construction activities have become an ever-increasing concern, especially the considerable amount of waste generated on construction sites. Regulations and growing client pressure on meeting environmental standards have led contractors to adopt sustainable practices and try to embed this concept in their processes. Sustainable procurement management (SPM) as a potential solution takes the environmental consequences of procurement decisions into account and integrates sustainable practices into project procurement to bring positive environmental outcomes. Previous research has mainly focused on the public sector in achieving green procurement, yet this study attempts to highlight internal capacities that help private organisations manage the requirements associated with practicing sustainability. It is theorised that robust management structures, specifically project management offices (PMOs), would enhance the oversight capabilities of contractors in implementing the SPM process. The objectives of the current study are to (1) identify the requirements of a sustainable project procurement process in construction sites based on a literature review, and (2) explore the facilitative role of PMO units in achieving these requirements in the private sector. A literature review was conducted followed by a qualitative survey to solicit the viewpoints of construction professionals in principle contracting firms. As a result of the study, we identified 17 sustainability requirements and found that PMOs boost collaboration and improve the quality of decision making towards sustainable procurement. The findings (1) explain how PMOs support sustainability, (2) provide insights on implementing sustainable practices in project purchases, and (3) improve theoretical understanding of the SPM principles.
Journal Article
Unworking
As we look toward a future of hybrid or virtual offices, a timely call to rethink the very nature and design of the workplace. Over the past one hundred years, the office has been integral to the development of modern society. It has shaped the architecture of our cities, the behavior of our organizations, and the everyday movements of millions of people. In 2020, however, the global pandemic brought our attendance in the office to an abrupt halt and triggered a complete reevaluation of the purpose of the workplace. This book offers a panoramic view of the office and explores what happens next. The authors advance a manifesto for \"unworking\"—unlearning old habits and rituals established for an outdated office and crafting and creating new ones fit for an age of digital technology, design innovation, and diverse workforces.
eBook
PMO as a service: Uma análise da competência pela lente francófona
This article aims to link the French current of competence to investigate the competence mobilized by the Project Management Office as a Service professional when carrying out their work. A qualitative approach is used to explore such a little-studied phenomenon. Data was collected through documents and semi-structured interviews. Data was analyzed through grounded theory. The results show some competencies and attributes mobilized by the studied professionals to perform competently in real work situations where the context influences their performance. It ends by empirically contributing to the literature on Project Management Office insofar as the findings indicate possibilities to format customized training better directed to real working situations, where organizations can guide themselves to train their employees, who can enhance their employability.
Este artigo tem como objetivo vincular a corrente francesa de competência para investigar a competência mobilizada pelo profissional do Project Management Office as a Service na execução de seu trabalho. Uma abordagem qualitativa é usada para explorar um fenômeno tão pouco estudado. Os dados foram coletados por meio de documentos e entrevistas semiestruturadas. Os dados foram analisados por meio da teoria fundamentada. Os resultados mostram algumas competências e atributos mobilizados pelos profissionais estudados para atuar com competência em situações reais de trabalho onde o contexto influencia seu desempenho. Termina contribuindo empiricamente para a literatura sobre Project Management Office na medida em que os achados indicam possibilidades de formatar treinamentos personalizados mais direcionados a situações reais de trabalho, onde as organizações podem se orientar para treinar seus funcionários, que podem aumentar sua empregabilidade.
Journal Article